Every pharmacy manager should at least do the following:
1, noble professional ethics
An excellent store manager must have noble business ethics, good personal qualities and a strong sense of responsibility. Strictly abide by the operating norms and various rules and regulations of the pharmacy, and always put yourself under the supervision of the clerk and set an example. Only in this way can we have cohesion and appeal.
2. Good personal reputation
Managers can't speak at will, but should be decent, measured and trustworthy. As the saying goes, "words must be done, and actions must be fruitful." Only in this way can we influence the surrounding shop assistants and win their trust and praise.
3. The spirit of positive efforts
In daily operation and management, the store manager should act according to objective laws and use his professional knowledge and experience to do a good job in operation and management. When the pharmacy encounters difficulties, the store manager should play a more important role, leading the clerk to work hard and get out of the predicament as soon as possible.
4. Higher business skills
As the saying goes, "it takes hard work to strike while the iron is hot." The store manager must study hard and improve his business level. Only when the clerk has excellent business skills can he admire you and recognize you. Store managers should also respect knowledge and talents, and pay attention to the advantages of well-behaved shop assistants, rather than being narrow-minded, jealous and suppressing talents.
5, always have a sense of crisis:
I just feel like I've been sitting on a crater. The unprecedented fierce competition in the pharmaceutical industry and the development of enterprises directly affect the survival and development of individuals. How to make use of the limited resources and seek the biggest survival and development space for pharmacies has become a difficult problem for the store manager to think hard, so he must have a sense of crisis in his work and not slack off at all.
6. Be aware of the operator: when opening the door to welcome guests, the store manager should consider the problem from the perspective of the operator, abandon the standard thinking, and strive to seek advantages and avoid disadvantages within his own ability.
7. Pay attention to guidance:
For shop assistants, it is better to teach them "fish" than to teach them "fish", to teach them methods and means, such as the method of commodity display and the method of commodity combination sales, and to train them to draw inferences. Some new employees have fear when receiving customers, and the store manager should help them eliminate this fear in time.
8, want to have a sense of advance:
Maintain a high degree of sensitivity to the sales information of the pharmaceutical market, competitors and the sales dynamics of competitors, make preparations as soon as possible, and feed back the information to the headquarters for reference.
9. A sense of accomplishment:
The manager is the owner of a store. He faces many problems every day and is easily depressed, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality, that is, perseverance and not giving up easily.
To be an excellent pharmacy manager, you must undergo long-term professional training and be proficient in medicine, psychology, marketing, performance, stomatology, interpersonal communication and consulting management. He is not only agile in hands, diligent in limbs, but also flexible in thinking. It is labor that uses both hands; It is the helmsman who uses his hands and brains; Artists use their hands, brains and hearts; Only those who use their hands, brains, hearts and feet are truly excellent pharmacy managers.
We also have PPT training materials, which can be exchanged ~ ~ hehe!