Telephone sales communication skills are aimed at sales, but first of all, we need to have first-hand targeted customer information, so that our work can get twice the result with half the effort. The sources of these customer information can be obtained through: 1 14, Yellow Pages, Internet, SoukCom, etc. Due to the particularity of telemarketing, the available tools are voice and language.

Through data cleaning and feedback, we can learn some customer information, or bypass the driver and communicate directly with the target customer by telephone. ?

1. Say the first sentence and build initial trust. The skill of opening remarks is to solve these doubts in customers' minds. Only if your opening remarks can solve these doubts in the hearts of customers can you continue. Among them, the first sentence is very important

2. Don't give customers a chance to reject you. Most untrained sales newcomers often suffer a lot from this, only knowing to say or ask some closed-ended questions that are easy to be rejected by customers, such as whether it is good or not. The customer's "no" will be abolished. Therefore, excellent salespeople pay great attention to the design of questions in every conversation, and basically form the habit of ending with open questions.

3. Give different people different interests. Each call is usually short, usually 3.5 to 4.5 minutes. In the opening remarks, the benefits brought to the target customers should be briefly summarized, and the target customers should appeal for benefits according to different positions.