But as a clerk, I think we should pay attention to the same problem: 1. Seriously speaking, clerks deal with documents, materials and matters assigned by leaders, and there are many trivial matters. We must make sure that everything has been settled, and we can't leave anything behind. 2. Be punctual, go to work on time, don't be late and leave early, because the clerk has to answer the phone, send and receive faxes, and reply to the leadership's assignment at any time. 3. Do a good job of coordination. Clerks often send documents with leading colleagues, coordinate things, and have a good relationship. Responsibilities of technical clerk: filing and management of technical documents. Printing of technical documents. Draw mechanical drawings. Management and maintenance of environmental sanitation in technical department. Responsibilities of communication and promotion clerk: receiving and sorting out advertising plans, advertising budgets, advertising reports and monitoring materials from all over the country; Check the cost of promotional materials in the current month with the finance department, and check the quantity of promotional materials sent in with the agent; The duties of a clerk in a media company, such as sales reports of promoters, reimbursement of management fees and training fees of promoters: managing a database, classifying, inputting, checking and archiving customer information, helping to find information, and putting customer information and supply and demand information online. It also assists designers in typesetting and processing advertising pictures. Responsibilities of engineering clerk: responsible for communicating with customers, salesmen and salespeople about the tolerance, materials, specifications and use of samples. Open the proof sheet, check the proof process, draw drawings, find technical data and classify and file the data. Responsibilities of Computer Company: Business Clerk Responsibilities: Responsible for after-sales service, debugging and maintenance of computer software and hardware, installation of operating system and use of tools and software, reception of customers, answering phones, printing materials, drafting contracts, recruiting and training computer teachers in various schools, and teaching computer English. Responsibilities of Electronics Co., Ltd.: Material control and clerical duties: engaged in computer operation such as purchasing electronic products and inventory items, registering inventory documents, material control clerk, drafting company meeting notices, drafting simple contracts, etc. Responsibilities of Communication Co., Ltd.: Customer service, cashier: mainly engaged in the installation of Tietong-related telephones, handling long-distance business and customer complaints, establishing customer files, urging agents to pay long-distance telephone charges, printing long-distance telephone charges, and counting bills. General documentary works are mainly divided into three aspects: 1. Monitor the quantity and quality of orders placed by customers! 2. Documentary is an important bridge and link between customers and the production site, which mainly feeds back customers' opinions or complaints to the production workshop in time. (Note: timely) 3. Follow up the production progress while ensuring the delivery time of customers! A merchandiser refers to a full-time person who tracks products and services according to customer orders during the operation of an enterprise. Everyone who works around the order and is responsible for the delivery date is a merchandiser. The nature of documentary work. The merchandiser is a salesman. His job is not only to passively accept orders, but also to actively carry out business development, target customers to implement sales follow-up, with orders as the goal, not just to carry out business documentary. Therefore, the merchandiser should: (1) find customers: find new customers through various channels and track old customers. (2) Set targets: major customers and customers to be developed. Our work focuses on key points and allocated working hours. (3) Information dissemination: the dissemination of enterprise product information. (4) Selling products: for the purpose of obtaining orders, actively contacting customers and displaying products. (5) Providing services: after-sales service for customers' products and services. (6) Collecting information: collecting market information and conducting market research. (7) Product distribution: When the product is in short supply, it should be distributed to major customers first. The merchandiser is a business assistant; The merchandiser often plays the role of assistant to the business manager, assisting the business manager to receive, manage and follow up customers. Therefore, the merchandiser should: (1) reply by letter: (2) calculate the quotation; (3) verify the signature form; (4) Fill in the reconciliation form; (5) Cataloging, sending and registration of samples; (6) Management of customer files; (7) Reception of customers' visits; (8) Handling of matters assigned by the supervisor; (9) Business contact with relevant departments. The merchandiser is the coordinator: the merchandiser tracks the delivery of products ordered by customers, that is, tracks production. The focus of tracking is production progress, goods declaration and shipment. Therefore, in a small enterprise, the merchandiser holds several positions, not only in the back office, but also as a production planner, material controller and possibly a buyer. In large enterprises, on behalf of the business department of the enterprise, urge the manufacturing department to ask for goods and follow up the delivery. Job characteristics of the merchandiser: the work of the merchandiser involves almost every link of the enterprise, from sales, production, materials, finance, personnel to general affairs. Features: complex and comprehensive. 1. Great responsibility. The work of merchandisers is based on orders and customers, because orders are the life of enterprises and customers are the gods of enterprises. Losing orders and customers will endanger the survival of enterprises. It is a great responsibility to make orders and do the work of customers. 2. Communication and coordination: The work of the merchandiser involves various departments. The work of merchandisers and customers, planning departments, production departments and many other departments is a kind of communication and coordination. They all communicate with people on the premise of completing the order. Communication and coordination skills are particularly important. 3. Do a good job of customer suggestions: the merchandiser has a lot of customer information and is familiar with their needs. At the same time, I also know the production situation of the factory, and I can make comments on customers' orders to facilitate customers to place orders. 4. The pace of work is changeable and fast: the customers we face come from all corners of the country, and their working methods, schedules and work rhythms are different. Therefore, the working rhythm of follow-up should be variable. In addition, the needs of customers are diverse. Sometimes the customer's order is not large, but it needs to be delivered in time. This requires the efficiency of external documentary to be fast. 5. Work comprehensiveness: The work of the merchandiser involves all departments of the enterprise, which determines the comprehensiveness of its work. External implementation is the responsibility of the sales staff. Internally, it is the coordination of production management. Therefore, the merchandiser must be familiar with the practice of import and export trade and the production and operation process of the factory. Quality requirements of merchandisers: the nature and characteristics of merchandisers' work determine their professional quality requirements: (1) analytical ability. Analyze the characteristics of customers and the price composition of products to facilitate quotation. (2) predictive ability. It can predict the demand of customers, the production capacity and material supply of enterprises, and facilitate the arrangement of receiving orders, production and delivery. (3) expressive ability. Good at communicating with customers in words and language. (4) professional knowledge. Be familiar with the products you ordered. Understand the characteristics, sources and components of raw materials. Understand the characteristics, style and quality of products. Easy to communicate with customers and production personnel. (5) the ability to deal with people. Work with people from all departments to make them fulfill customer orders consciously. (6) the ability to deal with interpersonal relationships. Handle the relationship with customers, superiors, colleagues and other units. Finish what you want to do through them. (7) Legal knowledge. Understand contract law, negotiable instrument law, economic law and other legal knowledge related to document work. Know the law, abide by the law, understand the law and use it. Arrange delivery in time according to the contract and the final result of negotiation with customers (there may be more than one customer of HTP, and he will have different requirements for box labels, bar codes and packaging bags, which need to be paid attention to and distributed to the workshop in writing). 1. Inform the relevant departments of the delivery time, quantity and arrival time in time (arrange the delivery in time according to the arrival notice time; If delivery cannot be guaranteed, negotiate with the shipping company or customers). 2. Booking space and customs declaration. 3. Handle internal delivery procedures. 4. Generally, the ship samples and related matters will be sent to customers one week before the delivery of large goods. Some documents are missing. What should I do? Eight. The voucher clerk of the international business department of invoice issuing and payment recovery is responsible for issuing invoices for export products and filling out the relevant forms for issuing export invoices; The accountant of the international business department is responsible for issuing domestic product invoices, and the merchandiser is responsible for filling in and issuing domestic product invoices. Documentary is responsible for the recovery of domestic payment, urging customers to deal with it in time and speeding up our capital turnover. For the payment settlement of export products, if the letter of credit is settled, the documentary will urge the customer to open the letter of credit for our company in time, and the documentary will be responsible for reviewing the contents of the letter of credit; If the settlement is made by telegraphic transfer, customers should be urged to pay in time after delivery to avoid bad debt losses. Nine. For the reimbursement of the procurement and processing business that our department is responsible for, we should check with the manufacturers in time. After confirming that the business is correct, let the other party issue a special VAT invoice that meets our requirements, and reimburse it in time according to the relevant documents of our company. Expense reimbursement: Travel expenses should be reimbursed in time after returning from business trip, specifically according to company documents; Reimbursement of other expenses should be carried out in the month when the expenses occur, so as to avoid cross-month reimbursement of expenses and affect the profit accounting of the company and departments. X. Filing and archiving of data All personnel in this department should timely file and archive all the data they are responsible for, keep the desktop clean and tidy, put the data in an orderly manner, and timely arrange the filing cabinets assigned to individuals, so as to maintain the overall beauty and practicality of the data, and are not allowed to put them around; Office supplies in public places should be sorted out in time, such as personal data, samples and sample cloth. It is not allowed to be placed at will. If anyone is found to have misplaced it, the responsible person will be punished. XI。 Related forms of product after-sales service invoice. In a word, clerks are more concerned with the interests of the company, less talking and more doing!