After we have some gains in our hearts, we can consider writing them into our experiences, which can help us sum up our previous thoughts, work and study. Is it impossible to write without a clue? The following is what I arranged for you. I hope it helps you.

The experience of mall employees is 1 time flies. Although they have only been working in this position for more than two months, they have deep feelings for themselves and have given them great help in their own lives and work.

First of all, understand the company's historical evolution, company organization and corporate culture.

The first day of training is to introduce the historical evolution of the army. Secretary Rui introduced it in detail, as if he had led us through more than 50 years of wind and rain, witnessed the evolution of the enterprise and understood the hardships. This makes us cherish the hard-won today more and inspires us to work harder to build a brilliant tomorrow.

Then I understood that as a salesperson, you can't recommend products casually, but you should have confidence when recommending them. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.

Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. It is necessary to meet people's needs, truly make the customer's psychology transition from "comparison" to "belief", and finally sell successfully. It is a very important link in the sales process to make customers have the belief of buying in a very short time.

Always maintain the quality that a salesperson should have. Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.

Although this training is over, I will stand on my own feet and improve myself. I believe that I chose not only a job, but also a career. I hope that in the near future, I can show my talents on the stage of the company.

Finally, I hope the company can continue to provide us with some personal quality training and learning opportunities in the future. As I am engaged in design work, I also hope to have some learning opportunities to improve my professional quality. Thanks for the training provided by the company.

The employees in the mall realized that both of them faced many choices in their lives. Since you choose the product exchange, you get a career. It is worthwhile to work in a good environment and regard work as a career. Since I joined the company on March 20th, 20xx, my growth has been inseparable from the help of leaders and colleagues around me, whether I am a mobile worker or I am now in New Balance. They brought me in as a layman. As the saying goes, "the master leads the door, and learning art depends on the individual." Treat any work with great enthusiasm and a high sense of responsibility. As Manager Fan said at the meeting, "We are the boss, and I am the boss at my counter". So that it sold a good result of 15 thousand in half a month. Here, I want to thank all the people who have helped me.

Any shopping mall has its own unique rules and regulations. As employees, in addition to doing their own jobs, they should also abide by the regulations of shopping malls. In our own counters, in addition to performance, the good image of shopping malls is reflected from ourselves. Personal hygiene, counter hygiene, etc. Everyone needs us to start from ourselves, from bit by bit. Let customers who come to shop feel the warmth of home.

The phrase "business can't run away when people laugh at each other" has always been imprinted in my heart. We treat every customer who comes to the store with the greatest enthusiasm, and we have achieved the goal of "greeting when you come, sending you away when you leave" and always smiling and serving. Treat customers as their friends and family and help them shop. What I have been paying is the customer's "thank you". I am particularly gratified. Only two words reflect their affirmation and encouragement of my work. I will do better in my future work!

To respect others is to be kind to yourself. People who work in any position in the mall deserve our respect! Especially our direct leaders, whose work needs the cooperation and support of our employees. Every day is the most difficult part of the whole store, such as hygiene, discipline and safety. So be sure to be vigilant and say "hard work" to you!

Give someone a rose, and the hand has a lingering fragrance. As a service industry, we should keep the best condition every day to entertain every customer who comes to buy. Let the boss be satisfied with the sales volume, the customer be satisfied with the service, and the leaders worry about the details! Work, study and grow step by step in their own jobs.

These are my experiences, and I will do better in the future. Thanks again for giving me this opportunity to open my heart, whether I am judged or not. I hope the leaders will criticize and correct me.

Experience of employees in shopping malls. I have been dressed for work for a whole week. I am in a state of intense and busy study every day this week. Through studying, I deeply felt the profoundness of crystal and found that there was too much knowledge to learn. After coming to Crystal, I was assigned to the shoe section. After several days of study, I want to report my study and thinking from the following aspects.

I. On-site work

When you come to the shoe area, you should first learn in the on-site closet to understand the classification, quality, price, origin and sales skills of shoes, so as to make up for your ignorance of the items in the area. Secondly, in daily work, supervise the sanitation of the cabinet group, dredge the fire escape, supervise the shopping guide to wear work clothes and hang work cards, pay attention to the neat arrangement and correct writing of the price tag, check the determination of the sales receipt, magnetic buckle and fill in the admission form to achieve the best prevention work. Finally, according to the actual situation, analyze the shortcomings of each cabinet group in order to better improve the work of each cabinet group.

These on-site work seems trivial, but there is no small matter in sales and service, and countless small things are big things when piled up. There is a good book: details determine success or failure. Only by paying attention to details and daily chores can we maintain a good sales environment, ensure good service and ensure better sales performance.

Second, business familiarity

I have also learned a lot in my business these days, from simple business such as correctly entering the entry form, correctly filling in the labels, and the rules and regulations of the shopping guide to difficult business such as following the heavy goods system, after-sales service standards, and the implementation rules of the three guarantees of commodity quality. But personally, I think that although I have learned a lot, I can't really use a lot, because everything depends on people and things. To truly serve customers and suppliers, it is not just the backrest system. This requires us to learn the system from practice, understand the concept of crystal, deal with the things we encounter, and constantly learn to improve our own quality in order to become a qualified crystal manager.

Third, the experience and experience in the work

In the past few days when I worked in Crystal, because the shoe area is the most after-sales area in all areas of the mall, apart from on-site work and business study, what I see most is dealing with after-sales. And these after-sales treatments have made me sigh more than once: the customer is definitely the god in the crystal! All after-sales services are customer-centered, stand in the customer's position to understand customers, deal with problems, and try to satisfy customers. Because of Crystal's good after-sales service, it also brought opportunities and arguments to unreasonable customers, but our after-sales staff did not argue with them, but euphemistically explained the scope of the three guarantees to them and touched these difficult gods with their own attitude and service.

As a new manager, I must learn the essence, study hard, truly understand the concept of enterprise service, and take it seriously in the details of daily work, and strive to become an excellent manager. I also hope that your predecessors and leaders will give more guidance.

First of all, I am very grateful to the company for collective training for new employees. I feel very honored to participate in the training. As the first batch of employees, I am deeply honored and proud ... This shows that the company attaches great importance to the pre-job training of employees and embodies the strategic policy of "attaching importance to talents and cultivating talents".

As a newcomer in the service industry, I also cherish this opportunity. Completely broke the idea that I thought it was a boring process before training.

Let me, who was not interested in the service industry, gradually become interested in service. As a mass consumer group, I think service is the main thing. Improving yourself is a challenging industry, but it is also closely related to life.

The training content of half a month includes: military training, related corporate culture, introduction of the company's basic operation, especially after listening to General Manager Wang's explanation.

Let us benefit a lot, the course content is lively and interesting, while explaining the corporate culture, there is also a lot of rich knowledge, which is related to our work and life. We learned the basic process, corporate culture and current situation of the company in a short time.

Let us have a deeper understanding of the company, let us adapt to the work faster, better understand our responsibilities, let us have confidence in our future work, give full play to our initiative, and make full use of the company's superior resources to create benefits for the company. The rapid development of the company is also our personal development.

Through training, I really understand what service is, what values are, what majors are, and there are many skills, principles and methods to deal with people. Therefore, before comparing with them, it is very good for your future work and personal development to realize your own shortcomings and improve them in time.

Supermarket is a popular service industry. Before, I just thought that as long as we could sell the goods, we could do it. After training, we have strengthened our service consciousness, because now supermarket competition is no longer the competition of commodity prices, but depends on your service attitude. Service is also a science now, with many skills and methods. How to serve customers well?

In particular, we should implement the smile service mentioned by Teacher Wang. The employees in our company should have team spirit, and everything we do represents the culture and image of the company, not individuals. In terms of professional attitude, we should be clear: we are not working for the company, but each of us is working for ourselves.

This is the first training of the company, and the effect of the training shows that the company attaches great importance to the training. Manager Wang and the trainers have made a lot of preparations, so that we can fully feel the attitude and intentions of the company and responsible employees in the training, and let us get together with the right attitude and work harder in the future! More confident!

In the next training, I think it will be more interesting and professional, so I will listen more carefully. Theory and practice will strengthen our work, because I also love and cherish this job.

When Hilton, the world-famous king of hotel management, made great achievements in running his first hotel in Texas, his mother turned a deaf ear to his achievements. She pointed out that the only way to really develop business is to master a secret, which is simple and effective without cost. Hilton thought hard and finally found a solution. The secret is just a smile. He found that smile can only play a powerful role if it meets the above four conditions at the same time. In the future, smiling service will become a major feature of Hilton Hotel management. For more than 50 years, Hilton asked the service staff the most: Did you smile at the guests today?

As our electrical appliance industry, smile service is like a magic key. It can open the secluded palace of the soul, let its light shine on everything around, and add warmth to the surrounding atmosphere. However, smile service is more like the wings of an angel, which allows us to roam in the sky, walk at the front end of the enterprise and stand on the top of the Forbidden City with many strong people. When you smile at a customer, it means: Welcome to our Northland Electric Company, glad to serve you. A smile reflects this good mood. Smiling service is not only a smile on the face, but a sincere service. Imagine, if an employee can only smile blindly, but knows nothing about the inner thoughts and requirements of customers, then what's the use of this smile? Therefore, smile service should also have emotional communication and exchange. Only in this way can you get the understanding and tolerance of the other party when you are negligent in service and work.

At work, it is inevitable to encounter grievances. When you encounter grievances, you should also use a smile to resolve them. Only by serving customers sincerely and treating customers as family members will your smile be natural and sweet, and customers will buy your smile. It is necessary to benefit from and develop service, and truly create a warm and comfortable environment for customers.

There is an old saying in China, smile before your lips, praise others to let others feel your sincerity, criticize others to let others feel your goodwill, refuse others to let others understand your difficulties, carry forward the fine tradition of smile service, let gem-like smiles spread all over the country and even around the world, and bring the warmest, most sincere and best quality smile service to our dear customers. Bring more customers and friends and excellent brand image to Northland Electric. I firmly believe that there will be more touching pictures in front of your eyes in the near future.

Experience of store staff 6 experience of store sales staff

Quality service is the eternal theme of clothing enterprises. Yifeng Enterprise actively launched new measures and implemented the activity of "Smile is the best language, quality service starts with me", adding a beautiful scenery to Yifeng Shopping Center.

In order to embody the service concept of "customer is God", we can close the distance with customers. "Standing service" embodies the profound service connotation of respecting customers and treating others peacefully, and embodies the change of service concept. Only by solving the problem of service concept can the service personnel truly take the customer as the center, think what the customer thinks, be anxious about the customer's urgency, carry out all kinds of quality services around the customer, and realize the service requirement of "quality service starts with me".

Smile is the most beautiful language.

Smiling is an indispensable and powerful tool for enthusiastic and confident people, and it is the number one strategy to leave a friendly impression on each other. When a person smiles, it shows that she is friendly, warm and frank. It's easy to laugh, but it's charming. Joe girard, the greatest salesman in the world, once said, "When you smile, the whole world smiles." Sincere smile service will make customers feel like spring breeze. "Smile is the best language". After the activity, I used the preparation time before going to work to practice smiling in front of the coat mirror. In order to achieve the best results, I will keep my smile in the most beautiful "three-meter smile" to make customers feel "sincere" and I will experience the "work experience of the clerk".

Be proactive and honest with each other.

I remember once, a male customer hurried to our boutique sweater shop. I hurried over to say hello to him. Hello, come here. Look at the one I like. I'll try one for you. He said, "The skirt I bought here the other day has shrunk. What do you think? " I quickly asked: Is it in the washing machine? He said sternly; No, there is something wrong with your quality. His tone of voice is very unfriendly. I quickly said to change it for you. He said it wouldn't happen again. I smiled and said: Don't worry, you can bring it back if you are uncomfortable. He smiled with satisfaction. I saw him again on July 3rd. I think there is something wrong with his clothes. I went over and said, hello? Can I help you? He said your clothes are very comfortable to wear. I'm here to help someone bring one, the same size as mine. I nodded happily. He said: Not suitable for me to exchange. Your service here is really good. Buying clothes here makes me feel very intimate, just like coming to my home. It feels good. I will buy it again next time. I smiled with relief.

Smiling is a state of mind, which comes from the respect, care and love of employees from superiors, from the love of posts, and from the love of work.

Managers in the service industry always teach employees that quality service begins with smiling service, and smiling service is the basic skill of waiters.

Let's always remember and practice this famous saying: "Did you smile at the guests today?" Have you achieved quality service?

Experience of mall staff 7 Through this training on management and sales, I have a deeper understanding of how to manage as a manager to improve the efficiency of the company. Let's talk about the experience of this training in combination with the actual situation;

First, service;

The management of shopping malls should first start with service; Employees are the key factor to determine the service quality of shopping malls. Service is usually not a tangible material entity, but a behavior or process. Service is inseparable from both service providers (service personnel) and service recipients (customers), but the interaction between service personnel and customers.

1, the service quality of shopping malls and the product quality of production enterprises are very different in both content and management methods. Because service is mainly a process, a kind of behavior, the quality of service must be reflected by the image and behavior of employees in shopping malls, and human behavior is the center of service.

2. The service quality management of shopping malls is not only to establish and improve the service quality system and system, but more importantly, to convey and implement the ideas, principles and methods of improving service quality to every employee, and to be understood and accepted by them. If store managers can fully realize the important role of employees in improving service quality, attracting and retaining customers, and take effective measures to strengthen and improve personnel management, improve the quality of employees, and mobilize the enthusiasm and initiative of all employees to serve customers, they will certainly be able to create first-class service quality, and their business performance and competitive strength will certainly be substantially improved.

Second, the incentive mechanism

In order to get the response from the external market, the employment items in shopping malls provide customers with high-quality goods and services, and so does the internal market. In order to mobilize the enthusiasm and consciousness of employees to serve customers, it is necessary to constantly motivate them effectively. Therefore, motivation is another important content of internal marketing management in shopping malls.

1. We should fully respect employees' service labor and often emphasize employees' contribution to the enterprise on various occasions.

2. Efforts should be made to provide employees with suitable jobs, as well as a good working environment and development opportunities.

3. In the work, we should fully trust employees, give employees in all departments, especially front-line employees certain rights, and allow them to deal with problems in the process of customer service within a certain range, which can not only stimulate the enthusiasm and consciousness of front-line employees, but also strengthen the sense of responsibility for customer service, avoid asking for instructions from higher authorities or supervisors for any problems, shorten the time to solve problems and reduce customer dissatisfaction.

Third, communication.

All kinds of employees in shopping malls need to have enough information to complete their work and provide services to internal and external customers. The information they need includes the company's business philosophy and strategy, post rules and regulations, the nature of products and services, the company's commitment or guarantee to customers and so on. In addition, communication between superiors and subordinates, departments and employees is also needed in shopping malls. Therefore, communication is another important content of marketing management in shopping malls.

1. First of all, through formal and informal interactive information communication and information feedback, managers, service personnel and employees of various departments can understand and accept the mission, strategy, tactics, products, services and marketing activities of the mall, and make the service concept and strategic thinking of the mall become the conscious behavior of employees.

2. Secondly, the service quality depends not only on the service attitude, skills and service level of front-line service personnel, but also on the mutual understanding, cooperation and rapid adjustment between front-line service personnel and other internal departments. Because all employees are involved in the process of serving customers, although many employees do not directly contact customers, their performance will indirectly affect the services that customers get. The ability of front-line employees to serve customers depends largely on the service consciousness of other employees. Providing high-quality services is not something that front-line service personnel or other departments can do alone, but the interaction of various departments. * * * The result of joint efforts. Communication helps to achieve mutual understanding, cooperation and support between internal personnel and departments, especially the support of managers at all levels, including senior managers, to front-line service personnel and the support of relevant departments to front-line service departments.

Fourth, training.

Training is the basic component of marketing management. Training employees in a planned way will not only improve their basic quality and service skills, but also help them fully understand the service strategy and their own responsibilities of the enterprise and firmly establish the customer-oriented service concept. The objectives and tasks of training mainly include three aspects:

1, so that every employee can have a thorough and comprehensive understanding of the service strategy, status and role of the enterprise;

2. Establish and enhance employees' customer awareness and service awareness;

3. Improve employees' communication, sales and service skills. Therefore, when making a training plan, we should closely combine knowledge and skills with ideas and attitudes, so that they can promote each other and complement each other.

In addition to the above, internal marketing also includes many other behaviors and activities aimed at cultivating employees' service concept. However, if we only regard internal marketing as a general marketing activity, then internal marketing cannot achieve strategic success, because it is impossible to cultivate the company's service culture at this level and fundamentally stimulate employees' pursuit of quality service and customer orientation. It can be seen that internal marketing management has actually broken through the meaning of simple personnel management and become an integral part of enterprise strategic management. Internal marketing should be implemented as a strategic activity rather than a tactical activity. It is first a management philosophy, and then a management strategy.