2. Jingdong Logistics ensures transportation safety: JD.COM will automatically provide customers with a series of customized services, such as delivery and transportation of new energy vehicles, customized work clothes, etc., for users who have purchased high-value goods on the JD.COM platform.
3. Suburban purchasing service: For customers who are inconvenient to shop in remote mountainous areas, JD.COM delivery staff can purchase some daily necessities such as vegetables for them.
4. Child care service: for customers with babies at home. Before delivering the goods to users with babies at home, the delivery staff will send a message in advance to ask about the appropriate delivery time to avoid the baby's bedtime, and will also contact customers on WeChat at the door and ask them to open the door to pick up the goods so as not to disturb the children at home.
5. All-round training for front-line staff: In order to meet the growth needs of distribution personnel all over the country, JD.COM has carried out various forms of training, such as face-to-face teaching, mobile micro-learning, and taking exams instead of training. , especially mobile micro-learning, makes service standards into cartoons that distribution personnel like, which is convenient for employees to understand and learn, and promotes the standardization of service and operation.
Online-JD.COM edition of People's Daily published five-star publishing service standards to build a high-quality and professional service team.