First, team and corporate culture construction
The level of ideological understanding is the primary factor affecting the quality of work. We strive to unify our understanding, constantly strengthen employees' understanding of departmental functions, aim at truthfulness, pragmatism and efficiency, and comprehensively achieve "everyone has something to do and everything is implemented". At the same time, we will make great efforts to strengthen the service concept of "all staff", start from small links, and cultivate the skills of employees to serve leaders and grassroots. Hold a work meeting regularly every week, and actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees while summing up the work. Carry out team activities irregularly, organize employees to carry out publicity activities such as caring for health P and the surrounding environment of the park, and enhance the cohesion and centripetal force of employees.
Second, the training management
According to the company's development needs, combined with the construction of human resources training modules and the actual needs of various departments, actively carry out public training and departmental training. More than 50 public * * * trainings were held throughout the year, with about 800 trainees and more than 40 internal trainings. Through training, employees have fully mastered and understood the company's management system and system, improved their service concept and work skills, and laid an ideological foundation for the completion of the company's annual goals.
Three. clerical work
(1) Strengthen services and establish a good atmosphere.
The core of the administration department's work is to do a good job in "three services", namely, service leadership, service front-line departments and service employees. Over the past year, we have worked around the center and achieved the following three points in our service:
1, change passive to active. Focus on the key, difficult and hot issues of the company's work, and strive to make consideration the first and service the first. In particular, the administration department is responsible for daily work such as warehouse, procurement, vehicle, office consumables control and office equipment maintenance. Make work plans, implement measures, complete records and be proactive. The daily work and temporary things assigned by the leaders are basically handled in time, fed back in time and cleared on the same day. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.
2. In the work plan, highlight 1-2 "key" tasks every month. Make the work focused and innovative, and change the habit of waiting for the leadership to arrange the work of the administrative department.
3. Innovation and breakthrough in working methods. Constantly improve and innovate the working ideas and methods to meet the needs of the company's development, and make new measures to promote the work of the administrative department to a high level and a new level. Effectively change the service mode of administrative departments, improve work efficiency, and enhance service awareness and professionalism.
(2) Standardize the process, optimize the system and improve the enterprise management system.
1, system management
In 20xx, according to the needs of the company's continuous development and business expansion, we drafted, revised and improved the rules, regulations and work processes of various departments, which effectively ensured that the management of the company and the park was well documented and laid a solid foundation for improving the company's work efficiency.
2. Asset management
The management of a company's fixed assets is an important part of administrative management. In this year's work, our department continued to implement the requirement that the company's assets should be managed by a special person, appointed a special person to be responsible for the management of the company's fixed assets and low-value consumables, established a work ledger, and conducted a comprehensive inventory and verification of the assets in all areas under the jurisdiction of the company every quarter, so that the company's assets accounts were clear and managed in an orderly manner, which fully guaranteed the safety of the company's assets.
3, file management
In 20xx, the Administration Department was responsible for drafting more than 28 official documents, sending, receiving and handing over more than 28 official documents, completing the examination and approval of daily documents, printing 3,500 copies and issuing 60 letters of introduction. In order to standardize the management of documents, we classified the files according to the types of documents and contracts, and established a work ledger to ensure the integrity and convenience of the company's file management. At the same time, the documents and systems of the company and various departments are unified, thus ensuring the effectiveness, standardization and unity of the documents used by the company.
4. Plan management
The administrative department insists on seriously implementing the company's budget system and reports the budget plan of office supplies and funds for the next month on time every month. At the same time, according to the approved budget, carry out procurement and expense reimbursement. By strictly implementing the budget system, the expenses are effectively controlled. In the whole year, the contract payment was RMB xxx, the office supplies were purchased RMB xxx, and the fixed broadband telephone charges were reimbursed about RMB xx, which ensured that every penny of the company was effectively used and effectively put an end to waste and corruption from the source.
5, office supplies and procurement management
Our department strictly implements the registration system of office supplies recipients and establishes the registration ledger of office supplies recipients. Make a comprehensive inventory of office supplies every month, and declare the purchase plan of office supplies for next month according to the inventory situation. Through the management of inventory, declaration and acquisition, the normal use of office supplies in various departments is guaranteed under the principle of economy. In purchasing, our department adheres to the principle of "shopping around and paying equal attention to quality and price", which not only buys suitable supplies for employees, but also saves the company's expenses to the maximum extent, and implements the real purpose of the company's "open source and reduce expenditure" activities from practical actions. 20xx years, our department *.
Fourth, personnel work.
(a), adjust the organizational structure, according to the need for personnel recruitment.
With the occupancy and opening of various groups of merchants in supermarkets, the staffing structure of property management companies can no longer meet the needs of various jobs. On the premise of seeking truth from facts and meeting the needs, the newly established property management office of hypermarket is equipped with corresponding talents, which makes the organizational structure and staffing of property management companies more reasonable and scientific.
As the human resources department of each department of the company, ensuring the employment demand of each department in time is the top priority of this year's work. We carry out recruitment activities in various forms, such as on-site job fairs, posting recruitment information online, posting advertisements, recommending acquaintances, etc. Not only has the company and the project been vigorously publicized, but also outstanding talents have been selected through the processes of initial examination and re-examination. This year, under the pressure of fierce competition in the same industry, shortage of grass-roots workers and scarcity of some jobs, we overcame all kinds of difficulties and tried our best to recruit more than 80 new employees. In the end, we can achieve maximum human security at the lowest cost.
(B), the implementation of employee performance appraisal differences
In view of the large number of front-line employees and the current situation of merchants, an operable performance appraisal scheme is formulated and implemented. In view of the particularity of employees' work in order maintenance department and engineering maintenance department, we link performance appraisal with monthly bonus, and employees' performance is directly reflected through their daily work performance. Anyone who violates the system regulations, has poor performance or is complained by the merchants in daily work will be directly punished or deducted from the bonus. The performance of administrative office staff is reflected by performance appraisal and monthly work arrangement, and the appraisal system at all levels is implemented. After the monthly performance appraisal, all departments conduct performance interviews with employees with poor performance and propose improvement measures. Over the past year, through performance appraisal, the working status and quality of employees in various departments have been significantly improved and improved, and their work performance has become increasingly prominent.
(3) Handle employee turnover and resignation safely to avoid labor disputes.
Although the front-line employees of the company have frequent turnover, the current turnover rate of core positions is only 65,438+0%, and we guarantee that the turnover rate of core positions issued by the company is not higher than 65,438+00%. For employees who leave their jobs, we should first interview them to find out the real reason for their departure. We try our best to retain employees with excellent work and outstanding performance, and reduce the staff turnover rate.
(4), do a good job of employee compensation and welfare.
The human resources department always adheres to the concept of serving employees wholeheartedly and provides welfare protection for employees wholeheartedly. In the first half of the year, in order to improve employees' work enthusiasm, the Human Resources Department conducted a general salary adjustment and paid xx bonuses to employees after organizing salary and welfare surveys in neighboring enterprises. In order to solve the transportation and dining problems of employees, the company opened a new employee canteen and commuter car. On March 8, Women's Day, Dragon Boat Festival, Mid-Autumn Festival and other major festivals, holiday gifts will be given to employees.
The Shortcomings of verb (the abbreviation of verb) and the Improvement Measures
Although we have made some achievements, we are still soberly aware that there are still many shortcomings in our work. It is embodied in document management, training management, warehouse management, inspection and supervision, coordination, system implementation and so on. The administrative department will put forward corresponding solutions to these problems on the basis of summing up experience, and gradually improve them in the process of continuous exploration.
1, document management has not been standardized and refined, and extensive management mode still exists. At present, there are not many kinds of company documents, which have little influence, but with the continuous development and growth of the company, document management will become particularly important. Therefore, the standardization and refinement of document management should be gradually established. In the 20xx years' work, our department will continuously strengthen the construction of document management, cultivate the professional skills of employees in document file management, and make document management truly meet the requirements of the company's continuous development.
2. Public training needs to be strengthened. In view of the lack of training talents in our department, although some achievements have been made in public training, it is far from the expected goal of the company, and there are phenomena of training becoming a mere formality and lax assessment. In next year's work, we will focus on strengthening public training, strengthening the learning of trainers' professional skills, constantly improving their own training skills, and establishing and improving the public training management system, so as to make it a lasting and effective practical work and give full play to the purpose and significance of training.
3. There are still some problems in the inspection and supervision work, such as being lax to subordinates and superiors, turning a blind eye to the lack and defects of some daily affairs, not being meticulous and sensitive enough, and not being meticulous and comprehensive enough. In the future work, our department will constantly change its working concept, truly realize that inspection and supervision is the practical significance of continuously improving individual comprehensive quality and professional accomplishment, strictly enforce the law, and then continuously promote the work of the company.
4. I don't know enough about the work of various departments of the company, I don't fully grasp the real situation of existing problems, I don't give full play to the role of leaders as staff assistants in decision-making, and there is a phenomenon that coordination with other departments is not in place. In 20xx, we will go deep into all departments, timely understand and master the actual needs of all departments, take the initiative to serve, and give full play to the practical role of administrative departments.
20xx years have come, and a new year has come. In the new year, we will continue to work around the company center, overcome shortcomings and improve methods; In-depth study, grasp the truth; Strengthen management and improve service; Boldly explore new ideas and methods for the work of the administrative department, push the work of the administrative department to a new level and make greater contributions to the healthy and rapid development of the company! Summing up the past and facing the future, all the staff of the administration and personnel department will strive to achieve all the indicators under the wise leadership of the company leaders and the close cooperation of various departments.
In 20xx, under the correct leadership and strong support of the group company and the correct guidance of the company's leading group, in the face of the severe situation of fierce market competition, the administrative department closely focused on management, service, learning, recruitment and other work priorities, and paid attention to giving play to the central role of the administrative department as a link between the preceding and the following, and coordinating all parties, making positive contributions to the company's successful completion of various annual goals and tasks. The work of the past year is now reported as follows:
First, strengthen basic management and create a good working environment.
Creating a good working environment for leaders and employees is one of the important work contents of the administrative department. Over the past year, the administrative department has earnestly performed its duties and strengthened coordination and communication with other departments. The basic management work of the administrative department is basically standardized, and the related work is high-quality and efficient, which has created good conditions for the development of the company's work.
For example, the management of employee personnel files, training files, contract files and official seals is clearly defined and strictly regulated; The accuracy and timeliness of sending and receiving documents are achieved, and the official documents instructed by the leaders are handled in time without delay; The management and control of office consumables, the maintenance of office equipment, and the settlement and reimbursement of daily administrative business have been achieved normally and orderly. Successfully organized outdoor cultural development, badminton competition, reading essay, management, marketing training courses, employee health checkup and other activities, so as to be prepared before the activity, guided during the activity and have results after the activity, which was well received; The administration department has done its duty in dealing with people and things, personnel management, optimizing the office environment and ensuring the office order, which has set up a good image for the company and played a window role.
Second, strengthen services and establish a good atmosphere.
The core of the administration department's work is to do a good job in "three services", namely, service leaders, service employees and service square merchants. Over the past year, we have worked around the center and achieved the following three points in our service:
1, change passive to active. Focus on the key, difficult and hot issues of the company's work, and strive to make consideration the first and service the first. In particular, the daily work such as canteen, warehouse, procurement, control of vehicles and office consumables, and maintenance of office equipment managed by the administrative department is planned, measured, recorded and proactive. The daily work and temporary things assigned by the leaders can basically be handled in time and fed back in time, which is clear every day. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.
2. In the work plan, highlight 1-2 "key" tasks every month. Make the work focused and innovative, and change the habit of waiting for the leadership to arrange the work of the administrative department.
3. Innovation and breakthrough in working methods. Constantly improve and innovate the working ideas and methods to meet the needs of the company's development, and make new measures to promote the work of the administrative department in by going up one flight of stairs. Effectively change the service mode of administrative departments, improve work efficiency, and enhance service awareness and professionalism.
Third, strengthen learning and form a good learning atmosphere.
In order to have a strong working ability and maintain the efficient operation of the administrative department, the staff of the administrative department must "recharge" in time in order to effectively perform their duties, so as to learn basic knowledge, deepen professional knowledge, cultivate self-cultivation knowledge and study hard. It is urgent to learn knowledge first, constantly supplement all aspects of knowledge and study the professional knowledge of the administrative department in depth. Over the past year, our department has started from strengthening its own learning, earnestly studied the company's business processes, group systems and other business contents, effectively strengthened the consciousness of theoretical and business learning, and formed a good learning atmosphere.
Fourth, earnestly perform their duties.
1, pay close attention to the supervision of employee etiquette and behavior norms and office order in the office environment.
In strict accordance with the company's requirements, we strengthened supervision and inspection in terms of the company's employee's code of conduct and office environment, and conducted spot checks on the employee's behavior etiquette and the cleanliness of the office area, creating a good office environment and order.
2. Training: In order to effectively improve the quality of employees and better adapt to market competition, our department actively cooperates with the company to closely combine the optimization of personnel structure and the improvement of employees' quality with the development goals of the enterprise. During the "Learning and Training Month" activities, nearly 60 class hours of training courses in management and marketing were successfully held, and the planning of training work was incorporated into the overall work plan of the department, and the political theory and professional skills training of employees were vigorously strengthened.
3. Human resource management: according to the personnel demand of each department, while ensuring that the staffing is completely controlled within the standard establishment, assist the department to complete personnel recruitment through online search, newspaper recruitment and internal recommendation. For new employees, interview regularly, communicate at any time when problems are found, understand deeply and help solve ideological problems. Through system training and corporate culture training, employees can like corporate culture, understand the development prospects of enterprises and design career development plans. Through the examination, we affirm the advantages and point out the shortcomings without reservation, so that employees can successfully spend their internship in the enterprise. Complete the establishment and improvement of the company's personnel file information, supervise and distribute the company's employees' labor remuneration, and manage the personnel in and out of the company; And complete the monthly attendance record and monthly salary report on time.
Verb (abbreviation of verb) has its shortcomings.
Over the past year, with the attention and guidance of the company's leaders and the strong assistance of various departments, the administrative department has made certain achievements. Although we have made some achievements, there are still many shortcomings, mainly in the following aspects:
First, because the work of the administrative department is often meticulous, we subjectively hope to do everything best, but because of our limited ability, it is impossible to do everything perfectly.
Second, I don't know enough about the work of various departments of the company, I don't fully grasp the real situation of existing problems, and I don't play a sufficient role as a staff assistant for leadership decision-making.
Third, the implementation of the system is not enough. Due to the complexity of the company's affairs, the basic inspection is not in place, and there is a certain phenomenon of emphasizing system construction and neglecting system implementation.
Fourth, the company's publicity needs to be strengthened. It is necessary to increase internal and external publicity and set up publicity groups to ensure the contribution rate of monthly magazines and websites.
Fifth, it pays insufficient attention to the study of other professional businesses of the company. All these need to be effectively solved in our future work.
The administrative office is the comprehensive management department of the company, the staff assistant of the company leaders, comprehensively undertakes the instructions of the higher authorities and the requests and reports of all units of the company, comprehensively coordinates and handles the company's administrative affairs, and is also the intersection and distribution center of the company's policy instructions and various information; The administrative office is the window and general import and export of the company, and is responsible for receiving the inspection of superior leaders and the visit of brother enterprises, receiving and handling the letters from superior departments and brother enterprises, and handling all kinds of official exchanges. The operation of the administrative office directly affects the overall work level and efficiency of the company. Over the past year, under the care and guidance of leaders at all levels of the company, with the enthusiastic support and great help of other departments, all the staff in our administrative office have worked hard, overcome difficulties and completed their work well. The work in 20xx years is summarized as follows:
First, cooperate with all departments of the company to solve the traffic jam before the holiday.
After the opening of xx Expressway, the phenomenon of farmers blocking roads often occurs because of the adjustment of the company's leadership, especially before the Spring Festival, the phenomenon of farmers blocking roads and blocking companies and toll stations has reached an unprecedented level. On the basis of striving to keep the employees' ideological stability, the administrative office solved the road blocking problem by reporting to the superior in time and participating in the research, and through a lot of hard work with the company, basically solved the road blocking problem before the festival and ensured the normal operation.
Two, the organization participated in the provincial construction investment performance and won the first prize.
1 month, 17 holding enterprises under the provincial construction and investment institutions participated in the "20xx Spring Festival Cultural Show" of the provincial construction and investment system. In order to shape the young, positive and progressive spirit of our company, the management office actively coordinated the toll station, temporarily transferred 16 lesbians from the toll station and hired an artistic director from Fangcheng to overcome the difficulties of tight time and high standards. From the initial planning, the choice of program form and artistic guidance to the formal closed rehearsal, we worked overtime day and night. In the end, among the 25 participating schemes of 17 Holding Company, the scheme recommended by our company won the first prize and was awarded the Excellent Organization Award by the Provincial Construction Investment Corporation.
Third, successfully organized the "xx South Expressway Project Construction Summary and Commendation Conference"
The xx Expressway was successfully opened to traffic for three years on xx, xx, xx. In the three years since the construction of XX Expressway, especially in the engineering construction of XX, all the staff, under the leadership of the company's party and government team and under the guidance of Deng Xiaoping Theory and Theory of Three Represents's theory, have successfully completed the central tasks of the company's "quality, promotion and traffic protection" and business preparation, and have faced difficulties, worked hard and made pioneering efforts.
Four, fully do a good job in the 20xx annual assessment of provincial construction investment.
20xx 10 month, led by xx Provincial Construction Investment Company and attended by all shareholders' representatives, the management team assessment of xx Expressway Company in 20xx year was conducted in our company. The administrative office is fully prepared and reasonably prepared, and actively coordinates various departments to meet the assessment. This assessment has achieved the best results in the past three years, which has drawn a satisfactory end for the company's construction period and made a good start for the company's initial operation.
Five, successfully established six issues of xx newspaper. Newspapers are tools for economic construction, and newspapers are tools for spreading knowledge.
Newspapers should not only become a tool to communicate information, release information, praise good people and enrich employees' spare time, but also become an important window to display corporate image. Seeing the important role of newspapers in an enterprise, the Administration Department founded the company's first enterprise newspaper, xx People, and has successfully established six issues so far. On the page content of the newspaper, the first and second editions are the major events of the company and the spirit of the company leaders' speeches, as well as the major events that occurred in various departments and offices and grassroots units this month. The third and fourth editions mainly publish employees' work experience and literary creation. Nowadays, employees actively contribute to better management. After each issue of the newspaper came out, employees rushed to read it and even took it home for their families to read. "Enhancing corporate cohesion internally and establishing corporate image externally" is our goal of running xx well in the future.
6. Successfully handled a series of engineering construction lawsuits.
A large number of creditor's rights and debts were left over during the one-year construction period. Since its opening to traffic, the company has been facing various levels of litigation. In view of the fact that the company has not made it clear which department should handle such problems, in order not to let such problems affect the normal office order of the company, the administrative office overcame the difficulties such as lack of professional knowledge and heavy workload, and actively, sincerely and realistically handled a series of such problems. Solve problems for leaders and ensure the normal work and order of the company.
Seven, strengthen the management system, strengthen departmental unity.
There are no rules, Fiona Fang. The same is true of work, which needs a special system to restrain it. Over the past six months, the administrative office has issued a number of rules and regulations, such as "Manager's Office Meeting System", which effectively standardized the working procedures through the implementation of various rules and regulations. Company leaders have always attached great importance to the unity of various departments, so has the administrative office. Although there are few people in the department, you can't do great things without the same heart. In the past six months, there have been several new employees in the administrative office, and the department leaders have warned them to pay attention to unity, not to say anything that is not conducive to unity, and not to do anything that is not conducive to unity. All employees also keep in mind the instructions of the leaders, learn from each other, help each other and forge ahead in unity, forming a group with harmonious relationship and clear division of labor, and the unity of the departments has been strengthened unprecedentedly.
Eight. Effectively manage all vehicles of the company.
The administrative office takes the management of the company's vehicles as the focus of all its work, and assigns special personnel to be responsible for the refueling, maintenance and insurance of all the company's vehicles, and has formulated the >:. According to the company's plan, reasonably purchase vehicles and arrange for unified listing in Nanyang area to achieve the purpose of saving various expenses and reducing unnecessary expenses of the company.
Nine, to participate in the working meeting of the office director of the holding company held by the provincial construction investment.
On xx, xx, xx, the provincial construction investment company held a working meeting of the office directors of holding enterprises at XX International Hotel in XX Gorge, and three comrades from our office attended the meeting.
At the meeting, xxx, general manager and xx, deputy general manager of the provincial construction investment company, respectively fully affirmed the work of the office of the holding company in 20xx, and put forward requirements for the future work of the office.
This meeting is the first working meeting of office directors held by the provincial construction and investment system. The meeting provided an opportunity for the offices of brother enterprises to learn from each other and communicate with each other, so that everyone could sum up successful experiences and lessons of failure in the exchange, thus better improving the service quality and level of the offices.