Summary of the foreman's work in discount ktv 1. Daily reception and departmental activities.
1. Complete the reception task of the Academy this month. "Coca-Cola Beverage Company", "2009 Work Conference of Rice Unit" and more than ten teams.
2. The actual reception number is 2. KTV 23 1, with an operating income of 23,267 yuan.
3. On March 20th, the department organized employees to carry out interesting activities to improve team cohesion.
4. The department held a reflection seminar, and the team explained the problems raised last month and reflected on the existing problems.
5. Take an active part in various activities organized by the College, such as Arbor Day organized by the Logistics Department in March 12, and badminton competitions organized by the Academic Affairs Department in various centers of the College.
Second, the commodity management work
1. Count all KTV drinks, register the date, and return expired drinks.
2. The purchase of goods directly purchased by 2.KTV has been completed.
Third, the equipment and facilities
1. At the end of the month, the facilities, equipment and drinks were counted, several cups were damaged normally, and other items were used normally.
Fourth, the assessment of interns.
1. This month, the personnel department conducted a team training assessment for interns (except for normal team basic training), and proposed that more attention should be paid to actual combat drills in training.
2. Theoretical and practical evaluation.
Verb (abbreviation of verb) attendance management
1. Arrange employees' rest reasonably and implement flexible working system.
Only one employee worked overtime for one day because of special circumstances that month.
3. The attendance rate of employees is basically the same.
Safe production of intransitive verbs
1. The Public Security Bureau inspected the public security system uploaded by KTV, and found that some employees' information was incomplete, which has been rectified and meets the requirements.
2. Check the safety knowledge of the shift staff from time to time. Its pass rate is 98%.
VII. Training and assessment work
On March 9th, 1, Tunhe classroom held a special training meeting on safety knowledge.
2. This month, I have completed the training of the second, third and fourth sections of the academic spirit.
3. This month, the team trained in service skills, polite expressions, wine knowledge and safety knowledge.
4. Evaluate the contents of the second and third parts of "Academic Style" in writing.
5. Practical assessment once.
6. Service skills assessment (gfd, standing posture, polite language), the qualified rate of employees is 95%.
7. Train the professional knowledge and practical operation of the staff gym. At the end of the month, a written and practical evaluation will be conducted.
Eight, the main problems in the work
1. Personnel problem: (The current staffing of KTV is * * * 8 1 six men and six women, with no staff. In order to achieve the goal of the department, the team lacks dynamic service personnel and is actively looking for it, but there is no result at present. )
2. Communication and cooperation: (communication between superiors and subordinates, teams and groups is smooth, and problems are reported and solved in time. This team implements the system of heart-to-heart talk, and finds an employee to have a heart-to-heart talk every week to understand the ideological trends of employees and correct their work deficiencies. )
3. Maintenance: check and register the equipment and facilities every day. If there is a problem, report it for repair in time and solve the problem in the shortest time.
Existing problems: a:KTV4, there is water leakage above the pantry, and the reply from the engineering department is to observe for a period of time, so far there is no result. B: the song update speed is not fast enough. Please report it to the engineering department. The reply needs further coordination with Schleswig, and we are actively following up.
Summary of the work of discount ktv 2 foreman. It is not difficult to manage a ktv. To run a KTV well, we need to achieve a certain degree of high social and economic benefits, that is, institutionalized management science, standardized service and improved brand efficiency. As a manager, we should perform management functions such as decision-making, organization, command and coordination, maximize the reception capacity of KTV places, and ensure the double benefits of the places. According to the management knowledge I have learned and the experience I have summarized in my work, I have drawn up the following management plan for your reference. The management of KTV places should be based on the internal specific environment, that is, the internal actual situation, such as the management of organizational structure, the establishment of rules and regulations, the management of service quality, the management of on-site operation, and the construction of corporate culture.
I. Organizational construction and management.
As an enterprise, it is necessary to organize and manage its own manpower, material resources and financial resources. As a service industry, KTV is characterized by its complex business and diverse materials. In order to ensure orderly operation. We need to reasonably and effectively divide the responsibilities and authorities of all management levels and business levels within the organization. The construction and management of organizations mainly start from two aspects. The first is to form the organizational structure and management system of KTV venues. That is, the establishment of KTV organization, the establishment of posts and responsibilities, the division of business and authority of each post, the arrangement of teams and groups, and the allocation of management personnel. , are set up reasonably and effectively, so that the big and small things at the scene are done and managed; Equipped with personnel know what they should do, how to do it, to what extent they can't go beyond their own scope, and personnel will not be idle; Secondly, the reasonable and effective combination and deployment of KTV's human, material, financial and information resources, the operation of KTV can not be static, and it will be divided into off-season and peak season with the difference of season, climate and external competition, which requires managers to master the operating rules of KTV, consumers' consumption psychology and other factors, and make reasonable control on the on-site resources. So that existing resources are not wasted or exhausted. In a word, the significance of organization is to ensure that the on-site business is carried out reasonably, scientifically and orderly.
Second, establish perfect rules and regulations.
"Without rules, there would be no Fiona Fang" as an enterprise, just like a country should have a standardized and perfect system as a guarantee. The organization of the place, service quality standards, control methods of promotion plans, personnel management, personnel training and quality requirements, equipment and facilities, consumables, business objectives and other matters must be confirmed in the form of explicit provisions, so that personnel can follow rules and laws, know what to do and what not to do, and on the other hand, focus on formulating specific systems. Such as business activity record system, attendance and succession system, service quality evaluation system, health system, code of conduct requirements, goods use system, goods inventory system, personnel assessment system, financial system, personnel management system, reward and punishment system, promotion system, personnel training system, welfare system, cashier system, etc. , should be stipulated in clear text one by one. The main purpose of formulating this system is to ensure the coordination of work among personnel in various positions, so as to
Three. Supervision and management of field operation
The operation of KTV enterprises inevitably involves on-site affairs, which need to be managed by someone. As a manager, the most important thing every day is to do a good job in the supervision and management of field operations. Field work is mainly divided into three parts. First, prepare to hold a pre-shift meeting before class, summarize and analyze the work of the previous day, and assign the work of the day. Check whether the employee's gfd and mental state meet the post standards; Second, patrol work in the class, patrol the site to understand the needs of guests, so as to prepare first-hand information for promotion, evaluate and test the operation and service quality of employees, so as to make decisions and improve, pay attention to the problems existing in operation at any time, and solve and correct them in time; Third, summarize the evaluation work after work, make a scientific and systematic evaluation of the day's work, sum up experience and put forward improvement plans. In short, site management is the most important. As a manager, we must proceed from reality, give full play to our management talents and wisdom, and manage the site reasonably and effectively.
Fourth, the construction of corporate culture.
What is corporate culture? It refers to a kind of values, basic beliefs and code of conduct cultivated, advocated and shaped by enterprises in the process of their own business development. Why is it so important? Successful enterprises must be backed by excellent corporate culture, such as McDonald's QSCV principles (quality, service, hygiene and value). Haier's sincerity is forever ~! It can be seen that corporate culture is of great significance in the development of enterprises. To do a good job in corporate culture, it is necessary to build a management team, shape and cultivate the internal and external environment, and comprehensively improve the quality of employees in all aspects. In short, if an enterprise wants to be bigger and stronger, it must cultivate its corporate culture from beginning to end.
V. Establish a market research mechanism
Market positioning. The KTV market is constantly changing and developing. You may be crowded today, but you will close tomorrow. Therefore, it is necessary, purposeful and systematic to collect tickets, record, sort out, analyze and summarize the consumption demand and promotion information of KTV market. KTV market research mainly starts from the market environment, consumer psychology, competition in the same industry, etc., and then analyzes and summarizes the results, makes a trend forecast, and makes the positioning of this consumer group according to its own actual situation.
Sixth, determine the target market.
Take effective marketing strategies, different places have different consumer groups, xx clubhouse is mainly business guests, and most consumers of self-service KTV, even self-service KTV, have different consumer groups. For example, during the day, Holliday mainly focuses on students, while at night, it is more inclined to successful people with certain careers. As a place, it is very important for us to know where the guests are, and consumer psychology and habits are very important. That is, once the target market is defined, some targeted strategies can be adopted to promote consumption. Such as product service innovation strategy, price strategy, personnel promotion strategy, etc. , which is conducive to improving business performance and promotion.
Seven, the introduction of KTV entrepreneurial image recognition system, to build a brand.
Generally speaking, corporate image refers to shaping a good image, highlighting advantages, showing the good side to consumers, and letting consumers know the benefits and differences of enterprises. This work mainly starts from three aspects: ① Concept shaping includes letting the public know about the business philosophy, corporate culture, management principles, development direction, code of conduct, corporate spirit and corporate personality. ② Visual perception, such as trademark, corporate image, corporate modeling, standard color, basic composition, corporate logo, product design, etc. ③ Behavior direction: A internally, employee training, reward and punishment promotion system, decision-making behavior, working atmosphere, employee welfare and salary; B external, market research, advertising, promotion strategies, public welfare activities, etc. In short, the implementation of corporate image recognition is to better promote enterprises, establish the image of enterprises in the public mind, improve the reputation and popularity of places, and build brands.
In short, the management work is complicated. As a manager, you must have good management quality and level, and be good at exerting your talents and wisdom in daily management! Improve yourself in the process of summing up your work!