1, drug knowledge: employees need to fully understand the characteristics, uses, side effects and correct use of drugs sold in pharmacies. This can be taught through drug manuals, drug instructions or drug databases.

2. Customer service skills: Pharmacy employees need to have good communication skills and customer service skills to ensure that they can effectively answer customers' questions and provide satisfactory solutions. This part can be trained by role-playing, simulated dialogue or case analysis.

3. Sales and marketing strategy: employees need to know how to promote drugs and health care products, and how to make sales plans and targets. These can be taught through sales skills courses, market research and analysis.