Inadvertently, the work has come to an end. Looking back on the work in this period, we must have made great achievements. Let's make a work summary. So how is the general work summary written? The following is a summary of the work of the head nurse in the outpatient clinic (5 selected articles). Welcome to share.
1 summary of the work of the head nurse in the outpatient department Time flies, time flies, and 20xx years are over in a blink of an eye. Looking back on this year, under the correct leadership of hospital departments, nursing departments and department directors, the majority of nursing staff have made great efforts in service process, service attitude and service concept. Qi Xin and Qi Xin should work together to improve the image of outpatient service, improve the service level of hospital, and pay attention to the economic and social benefits of departments. The work in the whole year was basically completed as planned, but there are still many shortcomings. The nursing work throughout the year is summarized as follows:
First, the workload statistics:
By the end of 20xx 1 1, outpatient nurses * * * received 1597 12 person-times, up 8.9% year-on-year, and the income was 5346032 1.7, up 60.8% year-on-year. The satisfaction survey of nursing team was 95.6%
Second, the spirit of ownership:
Everyone in the department should be cost-conscious, and the head nurse should implement the responsibility of goods in each district to people, do a good job in cost management, and minimize the use of low-value consumables. Everyone should start with saving a drop of water, electricity and a piece of paper, turn off the electric fan air conditioner, close the doors and windows, and prevent fire and theft. There was no fire or theft in the whole year.
Third, improve the professional quality of nursing staff.
1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations every month.
2. Arrange nursing staff to participate in various business studies organized by nursing department and medical department to improve their professional knowledge.
3. All nurses in the outpatient department have been trained and assessed in cardiopulmonary resuscitation, so that the head nurse can personally check and everyone can pass the exam. Emergency plan drills are conducted in the outpatient department every quarter to improve the emergency response ability of personnel.
4. Conduct pre-job training for newly recruited doctors and nurses, and take up their posts after examination.
5. Four nurses from outpatient department participated in undergraduate nursing study, and four nurses passed the examination of competent nurses.
Fourth, this department attaches great importance to service quality and service attitude:
The service consciousness and service concept of most comrades have changed, and the consciousness of active service desk is also forming. We should try our best to think of patients, reduce their financial burden and reduce their back and forth. For patients with special needs, doctors will help them pay, take medicine and escort them for examination. Pay more attention to patients without family members or families. However, there are still some comrades who are blunt in language, do not pay attention to time, place and scene, do not explain in place, lack professional knowledge, do not have health education in place, and the investigation and research on nursing satisfaction is not ideal. The service management of doctors and nurses is the focus of current and future work, which will further standardize and urge some language habits, enhance the study of professional knowledge, make the interpretation of health education more scientific, make service skills more flexible, and better meet the psychological needs of patients.
Sixth, everyone actively uses their brains to find a way:
In our daily work, we encounter some unreasonable places that conflict with the actual work, and everyone tries to improve and correct them together, such as perfecting and sorting out missionary materials in various regions; Update and improve the guide board in various fields of outpatient service; Strive to guide the signs to be eye-catching and clear, mobilize everyone to find hidden dangers in various districts, repair them in time, and ensure that patients have a safe medical environment.
Seven, do a good job in nursing management:
The head nurse is the commander in the nursing work of the department and the executor of various administrative affairs. She must take responsibility for herself, take the initiative to do things that others don't want to do, and guide and mobilize things that others don't understand. In addition, to be strict with nurses, we must first be strict with ourselves and listen to the opinions of the masses with an open mind. Pay more attention to them in life, understand, respect and help them at work, drive them with their own fighting spirit, and sometimes have a loyal and tolerant temperament. Only by not haggling with nurses can we handle all kinds of relationships well. When dealing with various relationships, the head nurse must adhere to principles and strictly abide by the rules and regulations of the hospital, so the quality of nursing work is directly related to the interests of patients and the image and reputation of the hospital, so the responsibility of the head nurse is very important.
20xx is about to roam in the long river of years, and the nursing work in our department is basically completed as planned, which is full of opportunities and challenges. While affirming the achievements, we should also clearly see the shortcomings, boldly innovate and persevere in management consciousness; Further strengthen service supervision and management without going through the motions; In the implementation of rules and regulations, there are still a few comrades who are indifferent, the implementation of disinfection and isolation system is not strict, and the implementation is not strong. The above shortcomings will be corrected and implemented in our future work. Through everyone's joint efforts, we will strive for a new level of outpatient nursing in the coming year.
Summary of the work of the head nurse in outpatient department 2 pages. First, conscientiously implement various rules and regulations.
Strict implementation of rules and regulations is the fundamental guarantee to improve nursing quality and ensure medical safety.
1, the nursing department reiterated the responsibilities of nursing staff at all levels, clarified the post responsibility system and nursing work system for nurses on duty and visiting nurses, and put an end to the bad phenomenon of patients changing infusion bottles and pulling needles by themselves.
2, adhere to the inspection system:
(1) requires the class to check the doctor's advice, and the head nurse participates in the total check 1-2 times a week and records it;
(2) Nursing operation requires three checks and seven pairs;
(3) Insist on filling in the infusion card, and no major nursing mistakes have occurred in the past year.
3, conscientiously implement the orthopedic nursing routine and microsurgical nursing routine, adhere to fill in all kinds of information and data register, equipped with five types of surgical disposal tray.
4, adhere to the bedside shift system and morning care, to prevent the occurrence of complications.
Second, improve the management level of head nurses.
1. Adhere to the record and assessment of the head nurse's handbook: require the head nurse's handbook to be submitted to the nursing department for assessment before the 5th day of each month, and supervise the implementation according to the annual plan, seasonal arrangement and monthly plan formulated by the head nurse, and monitor the implementation effect, and require the head nurse to summarize the monthly work so as to sum up experience and carry out the work.
2. Adhere to the regular meeting system of head nurses: according to the requirements of grade hospitals, hold a regular meeting of head nurses once a week, with the contents as follows: arrange the focus of this week's work, summarize the advantages and disadvantages of last week's work, put forward corresponding rectification measures, feed back the nursing quality control inspection to the head nurses, and learn the relevant materials of head nurses' management.
3, check the quality of nursing every month, and timely feedback, and constantly improve the management level of the head nurse.
4. Organize head nurses to study abroad, learn from the advanced experience of brother units, and expand their knowledge: at the end of May, head nurses from three wards were selected to participate in the new international nursing progress class, and reported to all nurses after the study.
Third, strengthen the construction of medical ethics of nursing staff.
1, continue to carry out the code of conduct for nurses, and carry out 50 civilized expressions for nurses in daily work.
2. Organize all nurses to attend etiquette training in Wenling Hotel and Wanchang Hotel in June, 165438+ 10 respectively.
3. Continue to carry out health education and issue satisfaction questionnaires to inpatients. The results of satisfaction surveys (regular or irregular evaluations) are all above 95%. In addition, corrective measures were put forward for the problems existing in the satisfaction survey, and the best nurses were selected.
4, the department held a symposium on a regular basis every month, solicit opinions from patients, to meet the demands of patients to the maximum extent.
5. Carry out pre-job professional ethics education, rules and regulations, nurse code of conduct education and basic nursing knowledge, specialist knowledge and nursing technology operation assessment for newly assigned nurses, and those who pass the examination will be given posts.
Fourth, improve the professional quality of nursing staff.
1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations.
2, cooperate with the medical department, hire experts to teach, teach orthopedics, internal medicine, surgery knowledge, in order to improve professional knowledge.
3. Each department asks questions 1-2 times a week in the morning, and the content is basic theoretical knowledge and orthopedic knowledge.
Summary of the work of the head nurse in outpatient department: Over the past year, under the correct leadership of the party and government leading group and the nursing department in our hospital, under the professional guidance of the department director, the outpatient nursing work was carried out according to the nursing work plan of the nursing department and departments. The nursing work in 20XX years is summarized as follows.
I. Completion of workload
In the past year, * * * completed more than 26,000 triage, assisted outpatient surgeons in 78 minor operations and surgical dressing changes 102, and conducted blood gas analysis and 8,700 physical examinations.
Second, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.
1. Implementing the post responsibility system: At the beginning of the year, according to the specific conditions of outpatient service, the post responsibilities and working standards of outpatient nursing staff in each shift were re-formulated, so that nursing staff can do their jobs in strict accordance with the norms and strictly implement the responsibility system of asking first and then welcoming. At the same time, actively respond to the city's health creation work, and strictly implement the pre-inspection and sub-inspection workflow. Guard against mistakes and accidents.
2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing, departments conduct self-examination 4-8 times a month irregularly, point out problems in time and make rectification within a time limit, so as to continuously improve the quality of nursing in departments.
3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is 100%.
4. Strengthen the supervision of disinfection and isolation: according to the hospital infection management standards, nurses can master the principle of disinfection and isolation by organizing the study of disinfection and isolation norms, and nurses in hospital departments can conscientiously perform their duties, actively check and urge medical staff to strictly abide by the aseptic technical operation procedures, so that the hospital infection control indicators can meet the quality standards.
Third, strengthen link quality management to ensure nursing safety.
1, monthly nursing safety hazards investigation, strengthen nursing operation control, find safety hazards, point them out in time, analyze the reasons, and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to carry out safety education focusing on patient safety management and nursing emergency plan once a month, and enhance nurses' awareness of nursing safety.
2. Strengthen the observation of outpatients, report the changes of the disease to the doctor in time, assist the doctor to deal with it accurately and timely, and reduce the occurrence of medical disputes.
3. Strengthen the reasonable scheduling on holidays and weekends, and implement flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety.
Fourth, strengthen the training and on-the-job education of nursing staff to improve their overall quality.
1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff.
2. Carefully organize different levels of nursing staff to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nursing staff; Theoretical examination, operation skill training and assessment were conducted for 6 times, and the pass rate was 100%.
3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. In the first half of the year, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple ventilator were strengthened, and the pass rate of assessment was 100%.
4. Encourage nurses to participate in on-the-job continuing education. In the first half of the year, a nurse got the learning opportunity of online education in Shandong University.
Problems with verbs (abbreviation of verb);
1. Individual nurses did not pay enough attention to disinfection and isolation. There are some problems, such as the trash can is not covered properly, sterile items are out of date, domestic garbage and medical garbage are mixed, and food is stored in the refrigerator.
2. There are few published nursing papers and no nursing research.
Summary of Head Nurse's Work in Outpatient Department 20XX is my first year in nursing management. Can work hard, forge ahead, seriously study working methods, sum up work experience, lead general nursing staff to actively participate in unit construction based on their posts, and fully realize their own shortcomings. To tell the truth, the position of head nurse has brought me a lot of pressure, first of all, because I think as a work leader, I must have excellent skills to convince the public; Secondly, because it is the first time to be a nursing manager, I don't have many ways and ideas on how to lead all nursing staff to build a good department. But with the help of hospital leaders and nursing department leaders, the task of 20XX was basically completed. Below, I will make the following statement on my performance this year:
I. Main Work
(1) According to the existing number of nursing staff in the department, make reasonable division of labor and arrangement, ensure the normal and orderly development of nursing work, and successfully complete the prevention and control of human infection with avian influenza (H7N9).
(2) Reasonable adjustment and improvement of departmental infrastructure under the existing conditions. Replenish emergency medicines and articles for internal medicine, surgery, dermatology, ophthalmology, stomatology and otolaryngology clinics, and conduct standardized management to ensure the intact rate of emergency medicines and articles 100%.
(three) to strengthen the management of high-risk drugs and sterile goods. High-risk drugs should have eye-catching signs and be placed in fixed points and areas; Sterile articles should be placed in a standardized way to ensure their use within the validity period.
(4) Continuously deepen safety management and strengthen safety awareness. Do a good job in safety nursing. Safety work is the basis of all work and the premise of all achievements. Therefore, good safety nursing can not only ensure the safety of both nurses and patients, but also improve the quality of medical care. Therefore, nurses are required to strictly abide by various rules and regulations, operating procedures and nursing service norms, respect patients, understand patients, attach importance to psychological care and spiritual care, conduct strict inspections, and strengthen the safety management of various facilities, articles and their families in the department.
(5) Understand the new trend of nursing discipline development, regularly organize nursing staff to carry out business study, strengthen three-base training, learn new business, new knowledge and new technology, strive to improve the business level of each nursing staff to keep up with the needs of the times, conduct case nursing rounds in the department once a month, strengthen business study in the department, and regularly organize nursing staff to carry out business study in the department and hospital, as well as three-base theory examination and operation training; Strengthen the communication between nurses and patients, organize regular after-work seminars, and listen to the suggestions of patients and their families, so as to carry out and improve nursing work, and truly think about what patients think and worry about what patients are anxious about.
(6) Under the arrangement of the nursing department, we went to the superior hospital to study PICC tube placement and maintenance, and further assisted the whole hospital to carry out PICC tube placement through study to improve the nursing technical level.
(7) With the support of hospital leaders, the outpatient medical staff cooperated with the Information Department and the customer service center to optimize and improve the outpatient consultation process. The original second triage was changed to one triage, which shortened the waiting time of patients.
(eight) can continue to study after work, pay attention to improve their professional level.
Second, the existing problems
(1) The management of departments is still unsatisfactory, and some clinics sometimes have irregular order and poor hygiene.
(2) The lack of implementation of nursing service norms by individual nurses is mainly due to the head nurses' lack of management methods and experience.
(3) The professional level and skills of young nurses are not high, and the head nurse's requirements for young nurses are not strict enough, which fails to really implement the training of nursing staff.
Third, the next step
(1) Continue to study professional quality, strive for a qualitative leap in professional quality next year, drive general practice with its own quality, and improve the level of general practice nursing.
(2) The management ability should be improved obviously. This is achieved through continuous learning. Actively learn from books, colleagues and leaders, learn advanced methods and theories, and constantly sum up experiences and lessons in work.
(3) Abide by the law, strictly abide by the rules and regulations of the hospital, be strict with yourself, set an example, approach everyone with your heart, infect everyone with your personality, and strive to build a more cohesive nursing team.
(four) in strict accordance with the requirements of the code of conduct for nursing staff, dress as required, clean and tidy, not thick and bright, and do not wear jewelry; Patient-centered, thoughtful service, kind attitude and civilized language; Satisfy patients and leaders; Patients' satisfaction with nurses is over 90%.
(5) Cooperate with colleagues and actively cooperate with various departments to successfully complete various nursing tasks.
(six) strictly implement the nursing work plan, carry out business study for general nurses in a planned and targeted manner, and conduct regular assessment, paying special attention to the cultivation and improvement of young nurses' working ability.
(seven) actively support and participate in the work of the nursing department and the general department.
Outpatient service is an ordinary and hard work, and I only ask for experience in nursing management. I hope you will continue to support me, correct my shortcomings and find them in time. I know this is just the beginning, and there is still a long way to go. I firmly believe that through continuous efforts, I will definitely carry out better nursing management in outpatient department and infectious diseases department.
Summary of Head Nurse's Work in Outpatient Department 5 With the support of hospital leaders, all comrades in the nursing department, Qi Xin, worked together actively, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, closely focused on the nature of the department's work, closely focused on the hospital center, strictly managed, pragmatic, and solidly worked, and achieved good results in medical ethics, medical quality, and grassroots construction. By the end of 65438+February, 2 intravenous injections, 2 intramuscular injections and 22 skin tests were completed. Successfully completed the tasks assigned by the hospital and achieved certain results, which are summarized as follows:
In our work, we have strengthened the study of "three basics" training for outpatient nurses in order to continuously improve new knowledge and new business. Ask a small question before class every morning to achieve the purpose of studying together. Strengthened nurses' awareness of disinfection and isolation and safe infusion. Nurses often patrol infusion patients, observe the safety of medication, observe the infusion of irritant drugs and special drugs, and report problems to doctors in time. And to prevent nosocomial infection and cross-infection, carefully do all kinds of disinfection and aseptic technical operations, supervise injection, external use and rescue equipment, and do a good job of "three inspections and seven pairs" to prevent mistakes and accidents.
In the structure of nursing staff in our department, nurses account for 90% of the personnel at the individual level, and the focus is on the cultivation of nurses. The department will assess it once a month, and the assessment results will be recorded in the technical files. The poor assessment results will be repeatedly trained until the results are qualified, so that everyone can pass the test.
This year, the head nurse organized 12 theoretical examinations for general nurses, and assessed 6 people, with a participation rate of 100% and a qualified rate of 100%. Operation test 12 times, 6 participants, participation rate 100%, qualified rate 100%. I studied business 12 times this year, and asked questions in the morning meeting 2~3 times a month on average.
Secondly, strengthen nursing quality control and improve nursing quality. Improve the formulation, supervision and implementation of the core system of outpatient service and implement various reward and punishment systems. Fully mobilize the enthusiasm and initiative of nursing staff in their work and study, establish a system of inspection notification, rectification suggestions and effect evaluation, and link the assessment results with rewards and punishments to continuously improve the quality of nursing services. The head nurse inspects, supervises and evaluates the department from time to time, 3~4 times a month, and gives timely feedback on the existing problems and corrects them in time. Instruct nurses to improve the quality of outpatient service and organize nurses to study many times.
Third, strengthen nursing safety management to ensure nursing safety. Improve the legal awareness of nurses, act according to law, and protect the legitimate rights and interests of patients and nurses. The management of nursing defects, strict supervision of all aspects of work quality, finding potential safety hazards and taking timely measures are the seeds of nursing errors and accidents. The head nurse standardizes the record book of nursing defects and errors, and records the problems in time.
At the same time, I often talk with outpatient nurses, keep abreast of their thoughts and work trends, try my best to solve their worries and work with peace of mind. Strengthen the medical ethics education and medical ethics examination of outpatient nurses, and actively promote the activity of "striving for Excellence". Strengthen the communication between nurses and patients, reduce the rate of outpatient complaints and improve the satisfaction of outpatients; We will continue to provide convenient service measures, constantly improve the service process, reduce the time for patients to wait for treatment and examination, and further improve the service quality.
Nurses are the earliest and closest workers who contact patients. The quality and image of nursing staff directly affect the image of the hospital. We will, as always, strengthen the quality construction of the nursing team and really improve the quality of nursing to meet the needs of patients and better serve them.
;