First, the current XX grass-roots office secretary work problems
Objectively speaking, with the overall improvement of our team's quality, the secretarial work of grass-roots secretarial departments has made great progress, but there are also some problems that cannot be ignored, which deserve our attention and consideration.
First, office affairs are too complicated, which affects secretarial work. Most of the county offices in XX are comprehensive offices, which are responsible for government affairs, secretarial affairs, finance, agency services, society and so on. The office secretarial network has almost become a miscellaneous room. Office workers are immersed in trivial matters every day, and the examination of official documents becomes the signature of official documents, and the information is not submitted in time. The investigation and research are a mere formality, and the superiors do not understand it. The upper and lower channels are not smooth enough to play the role of staff assistants.
Second, there are few secretarial staff in the office, heavy workload and low quality. In recent years, the shortage of secretaries in grass-roots departments has become an indisputable fact, which has affected the normal work. At present, only one person in most county bureaus is mainly engaged in secretarial work, undertaking important speeches, important materials, work research, information submission and document processing of county bureau leaders. The hard work of secretaries can only be understood by those who have done it. Overtime, staying up late and "changing jobs" are common. If there is a little family drag, it will be even worse. When others rest or fall asleep, it is often the beginning of the secretary's writing and intense work. It can be said that "every word is bitter and sour, and the chapters are spicy."
Third, the quality of secretarial staff is low, which can't keep up with the requirements of tax work. Due to industry characteristics and other reasons, the quality of secretaries in grass-roots departments is lower than that of local governments, which is far from meeting the requirements of tax work for secretaries in the new situation. First, there is a lack of secretarial expertise. At present, most secretarial staff in grass-roots departments become monks halfway, and have not systematically studied secretarial professional knowledge. Although some secretarial professionals have been recruited in recent years, on the one hand, the number is too small to meet the needs of the work, on the other hand, the growth of secretarial itself requires a process, and it is difficult to become an expert immediately. Second, knowledge update is too slow. Secretarial staff have fewer opportunities to go out, less training opportunities, slower knowledge updating and less mastery of cutting-edge things, which greatly limits the improvement of their own quality.
Fourth, the information research work lags behind, and the role of the staff has not been well played. Objectively speaking, there are too many office affairs and no time. More importantly, the secretarial staff subjectively don't attach importance to information research, don't realize the importance of research, are not proficient in business, have few grassroots research, and don't know much about the basic situation. In addition, personal quality and ability lead to the information research work of grass-roots departments can not keep up with the needs of tax work under the new situation, and can not provide a good reference for leadership decision-making
Fifth, the work supervision lacks initiative and the supervisory role is not fully played. Decision-making is only half the battle, and the important half is the implementation of decision-making and the operation of government decrees. Supervision and inspection is an important duty of the office and should be a daily work. However, due to thoughtfulness, fear of provoking others and other reasons, our supervision work is not strong enough to find the weak links and deficiencies in the work in time, which makes some work discounted in implementation and affects the efficiency and quality of work.
Second, do a good job in the secretarial work of the current grass-roots department office.
Facing the current situation of secretarial work in grass-roots departments, we must constantly reflect on it to meet the needs of tax work under the new situation.
(a) forge ahead, strengthen learning, and constantly improve the overall quality of secretarial staff.
As a secretarial worker, it is a bridge between leaders and cadres and between leaders and departments. Everything you say and do directly or indirectly affects the image of the unit. The particularity of this kind of work requires every secretary to keep learning and improve his comprehensive quality.
First, we should constantly improve our political quality. Office work is a political, overall and policy-oriented work, and staff must be loyal and firm at all times, taking political quality as the first quality. This requires us to constantly improve our political discernment, political acumen and firmness, and learn to analyze and solve problems dialectically from a political perspective.
Second, we should comprehensively improve our comprehensive professional quality. "Governance by talents, prosperity by talents". Office work is complex, involving a wide range, with high standards and strict requirements, requiring office staff to have extensive comprehensive knowledge and social common sense. There is no shortcut to this. We must study hard, learn from others, learn from books, practice, leaders and colleagues, and make ourselves a "saint" and a compound talent. You must be able to write, speak and do, especially to improve your writing level.
Third, we should strengthen the education and training of secretaries. Due to the nature of secretarial staff, compared with the tax department, there are fewer training opportunities, and the knowledge update of secretarial staff is slow, so the existing knowledge level is difficult to meet the needs of work. Therefore, it is necessary to strengthen the training of secretarial staff, not only to train office secretarial staff, but also to train office staff in each unit room. Training should be targeted and advocate a "menu-style" training model.
(2) Change work style, improve methods and continuously improve efficiency.
There are many kinds of office jobs, and each job is closely related to the overall situation. As office secretaries, we must work hard on working methods to improve our efficiency.
First, we should be willing to contribute and do our job in a down-to-earth manner. Office work is service, and service is dedication. Without dedication, there will be no enthusiasm, initiative and creativity in service work. There is no hard work style and selfless dedication to do office work well. We should have a spirit of no fame, no profit, no obscurity and selfless dedication, regard dedication as the highest standard to realize our ideals, regard hard work as the foundation of self-cultivation, constantly enrich and improve ourselves in our work and give full play to all our talents.
Second, we must clear our minds and do a good job in an orderly manner. Office work is messy and often in a hurry. However, the more this time, the more can't disorderly. We must prioritize, make overall plans, make reasonable arrangements, and be busy but not chaotic, nervous and orderly. At the same time, we should be good at thinking, constantly explore the rules of work, and avoid being buried in the transaction pile and having no time to grasp the information work and research work. Especially in the case of many tasks, we must think calmly, respond scientifically and implement the timetable one by one.
Third, we should be strict with ourselves and establish a good public image. Office work has a wide range of contacts and is more complex in nature. Don't be impetuous and arrogant, be a low-key person, be a low-key officer, strictly abide by work discipline, be modest and prudent in your work, correctly understand and treat the organization, yourself and others, consciously resist the erosion of decadent ideas, and infect and drive other colleagues with practical actions. Only in this way can we really coordinate the relationship between various offices and offices, which is conducive to the development of all work.
(3) Grasp the center, innovate the work, and do a good job in office government services.
As a secretary in the office, the most important service is to hold a good meeting, do a good job in writing and do a good job in information research.
First, we must be meticulous and standardized, and do a good job in meeting services. Details determine success or failure and standardize the level of expression. The quality of conference service affects the success of the conference. It is necessary to formulate a detailed meeting work plan in combination with the actual situation of the unit, and set up corresponding working groups according to the meeting specifications, the number of personnel and the length of the schedule to clarify the work responsibilities of each group. Formulate a detailed workflow, define the target requirements, completion time limit and contractors of each task and each link, and decompose the meeting work into groups and quantify it to people. In the process of work implementation, it is necessary to hold a working group meeting in a timely manner, communicate the problems existing in the work in a timely manner, and check for leaks. Before the meeting begins, the office staff must check the contents again to ensure that there will be no mistakes in the organization of the meeting. In addition, the follow-up service after the meeting and the filing of meeting materials should be done well.
Second, we must be strict and serious, and do a good job in document processing. Here's just the review of official documents. The audit of official documents should focus on the content, procedure and format. In the content audit, we must first check the policy to see whether the document conforms to the current policy and fully reflects the intention of the issuing authority; Secondly, we should make a good writing, depending on whether the written expression is accurate, fluent and concise, whether the layout and structure of the article meet the requirements of the problem, whether the level is clear and rigorous, whether the sentence conforms to grammar and logic, whether the tone is appropriate, and whether the figures, quotations and punctuation are accurate, standardized and rigorous. In the process of auditing, the key point is to do a good job of signing and auditing documents, depending on whether the documents are signed and audited in strict accordance with the document processing flow. In the format audit, we should first look at whether the language is appropriate or not, and whether the language is used in a standardized way; Secondly, it depends on whether the file format is standardized, mainly on whether the title of the file is appropriate, whether the main sending organ is correct, and whether the elements such as version, classification, document number and issuer are complete.
Third, we should be proactive and do a good job in submitting information. Information work is an important part of office work, an important way of "having information on the top and reporting on the bottom", and the basis and basis of leadership decision-making. The selection of information content should grasp "three points" and achieve "three closeness". First, by focusing on key work, close to the leadership intention. In the form of information, timely reflect the progress of key work in the whole year or in stages, so that leaders can understand the development of the work and provide basis for the next decision. The second is to seize hot issues and be close to the needs of the masses. Grasp the hot issues that the masses are generally concerned about, reflect the voices of the masses to the leaders through information in time, and build a "bridge between cadres and the masses" in time, so that some contradictions can be resolved in time after the leaders make decisions and safeguard the interests of the masses. The third is to seize the bright spots, sum up experience and be close to the needs of superiors. Grasp the typical experience that is related to the overall situation and has guiding opinions on the work, summarize the feedback in time, and provide scientific basis for superior decision-making. To improve the quality of information, it is necessary to be fast, true and accurate. Be quick, stay ahead, and pay attention to information, that is, "short and fast every day, marathon every year." Therefore, information workers should broaden the sources of information, collect information in advance, submit information in time, and make the staff ahead and the plan behind. Honestly, investigate and study, without investigation, there is no right to speak; Without investigation, information will lose its scientificity. To this end, information workers should go deep into reality, go deep into the grass roots, go deep into the masses, touch the truth, tell the truth, dig out fine works, and write research information with information, analysis and suggestions, which is of great reference value. Be accurate and combine worry with joy. Einstein said that "it is often more important to ask a question than to solve it", and a basic principle of information is to report good news without worrying, and to report good news without worrying. Therefore, when we submit information, we must make it clear, point out the hidden contradictions and problems behind the achievements on the premise of affirming the achievements, and remind the leaders to pay attention.
Fourth, be pragmatic and innovative, and do a good job in investigation and research. Investigation and research is a fine tradition of our party and the basic routine work of the office. The topic should be practical. We should pay attention to new situations, new problems, hot spots and focus issues in our work. The process should be solid. We should reflect problems realistically and be good at objectively analyzing problems from the perspectives of politics, policies and service leadership. Methods should be varied. We should attach importance to the application of traditional research and prevention, explore and innovate, and constantly broaden the research channels. Strengthen foreign cooperation and improve the effectiveness of research; Using modern scientific and technological means to improve research efficiency. The result should be valid. On the basis of full investigation and study, put forward targeted and operable opinions and suggestions reasonably to provide reference for leadership decision-making.