About the responsibilities of the floor supervisor 1
1. customer service: under the guidance of the floor manager/deputy manager, lead its employees to provide customers with various customer services before, during and after meals within their responsibilities;
2. Sales promotion: be familiar with all kinds of product knowledge, be responsible for completing all kinds of product sales tasks assigned by superiors, and implement product recommendation according to current promotion key requirements, seasonal dishes and recommended terms;
3. Staff training: responsible for implementing the personnel training plan issued by the superior, and assisting the superior and internal trainers to record and track the practice of their subordinates' job skills;
4. Store maintenance: organize personnel to maintain the internal and external environment of the store and provide customers with a good dining environment;
5. Team management: responsible for the daily management of personnel recruitment/resignation procedures, employee attendance and statistics, performance appraisal, talent selection and subordinate talent training;
6. Communication and cooperation: responsible for maintaining good communication with superiors and subordinates, other departments of the shopping mall, functional departments of the group, floors in other areas and shopping malls;
7. Safety and crisis management: responsible for the food safety and production safety of the store, handling various emergencies and maintaining the brand image and reputation of the Group.
Responsibilities of Floor Supervisor 2
1, responsible for the entry procedures, gfd inspection, morning meeting presiding and training of shop guides in the jurisdiction;
2. Be responsible for the goods control and sales analysis of the stores under its jurisdiction;
3. Be responsible for negotiating with suppliers;
4, complete other tasks assigned by the leadership.
Responsibilities of Floor Supervisor 3
1, assist the store manager to arrange, manage and deploy the restaurant staff, and do a good job of succession;
2, assist the manager to do a good job in floor service standards and working procedures of post training and implementation;
3. Be responsible for shift management, inspect and supervise the restaurant, handle the reception work in time, and communicate with customers during the tour;
4. Supervise the use of all kinds of equipment, facilities and articles on the floor, do a good job in cleaning and hygiene management, control the loss of tableware, and replenish missing materials in time;
5. Be familiar with the ordering and cash register system of the restaurant to ensure the normal operation of the restaurant.
Responsibilities of Floor Supervisor 4
1 Responsible for the management and standardization of the daily floor operation of the clubhouse and the service, products and hygiene standards of the counseling club.
2. Responsible for implementing the marketing plan, ordering, inventory and equipment management of the club operation manager.
3. Be responsible for scheduling, attendance, staff training and assessment management, and do a good job in the daily reception arrangement service of the club.
4. Assist in handling customer complaints and communicate and coordinate with various departments.
Assist the manager to implement the management rules and regulations of the club and constantly improve his management experience and level, especially in terms of service quality, skills and comprehensive quality.
6. Do a good job in club management and achieve the club's monthly sales performance target; Actively participate in and cooperate with various training activities and other entertainment activities organized by the club.
7. Be responsible for the cashier supervision of the club, and do a good job in daily accounting statistics and financial docking.
Responsibilities of floor supervisor
1, accept the work assigned by the restaurant supervisor and be fully responsible for the work of the team;
2. Set an example, have a strong sense of responsibility and dare to manage;
3. Assist the restaurant supervisor to draw up the service standards and working procedures of the restaurant;
4, reasonable command and arrangement of manpower, manage the work of the class staff;
5. Check the attendance of this shift, whether all the preparations are qualified and ready, check and register the work and discipline of the waiter on that day, and report to the supervisor in time;
6. Handle service problems and guest complaints, and report to the restaurant supervisor;
7. Cooperate with the restaurant supervisor to conduct business training for subordinate employees, and constantly improve their professional knowledge and service skills;
8, do a good job in the custody of items on duty and restaurant hygiene.
9. Pay attention to the guests' movements at any time, and supervise employees' initiative, enthusiasm and courtesy;
10, requiring waiters to be familiar with the characteristics of dishes and be good at selling dishes and drinks;
1 1, do a good job in the monthly inventory of drinks and furniture in the restaurant;
Responsibilities of Floor Supervisor 6
1, obey the leader of the foreman and make good preparations before meals;
2. Strictly implement working procedures, service procedures and hygiene requirements, and strive to improve service quality;
3. Continuously improve the service attitude according to the requirements of initiative, enthusiasm, patience, courtesy and thoughtfulness;
Responsibilities of floor supervisor
1. Visit customers regularly to maintain customer relations;
2. Be responsible for following up and handling customer complaints and other issues, answering various inquiries raised by customers, and sorting out and conveying the specific requirements of customers.
3. Responsible for signing (renewing) contracts with customers and improving customer information.
4, understand the customer's business and market conditions, establish a harmonious customer relationship, improve customer satisfaction.
5, responsible for the work log, weekly report, timely feedback information statistics, analysis and reporting;
6. Follow up the after-sales work, and the customer will temporarily add a single order to arrange the handling;
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