Self-assessment of quarterly assessment form 1
Everything is revived, and the earth is blooming in spring. With the warming of the temperature, the sales work of our Red Dragonfly Store has also begun to be carried out in a tense and orderly manner.
As the old saying goes, sharpening the knife does not miss the woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear consciousness and an attitude of hard work before we can put it into hard practice. Make it twice the result with half the effort and achieve good results.
Looking back on this week's work, I ask myself and frankly agree with myself. There are still many shortcomings. Therefore, it is more necessary to strengthen self-thinking, correct consciousness and improve the methods, skills and business level of monopoly.
First of all, the shortcomings are identified from their own reasons. In my opinion, the existence of a necessary degree of self lacks the skills to convince customers and impress their purchasing psychology.
As salespeople in our Red Dragonfly Store, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of self-sales, and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with sincere smile, clear language, meticulous recommendation and thoughtful service. Let all the customers who come to our red dragonfly shop be impulsive and satisfied. Establish the high-quality spirit of our employees in Red Dragonfly Store, and establish our high-quality service brand of Red Dragonfly.
Thirdly, we should deepen our work. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to deal with different customers and adopt different promotion skills. Strive to let every customer buy the goods they are satisfied with, and strive to increase the number of sales and improve sales performance.
Finally, correct your self-attitude. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical appraisal of my work this week, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's monopoly management concept as the coordinate, integrate my work potential with the company's specific environment, make use of my energetic and hard-working advantages, and strive to understand business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company.
Quarterly Assessment Table 2 Self-assessment
Generally speaking, the fourth quarter was a very good quarter. After the adaptation and adjustment in the third quarter, the work related to career planning is getting better and better, and the potential of individuals in all aspects is more mature. Therefore, it can also be said that the fourth quarter is a harvest season. The work list for this quarter is as follows:
I. Work information
1, Inter-departmental Coordination and Communication Project
From the project kick-off meeting in September of 10 to the official end of the inter-departmental coordination and communication project on September 9 of 165438 10, the whole project lasted more than two months, and the project activities mainly included "effective communication training"; "Public Service Consultation Day"; "departmental regular meeting interaction"; "Minister rotation"; Benchmarking Department Evaluation; "Working mechanism of departmental cooperation", Section 4: Personal work assessment.
Due to objective reasons, the early stage of the whole project activities is relatively backward, and the later stage is carried out strictly according to the planned time, and the whole project is completed before the planned end time, and the progress is well controlled! The activity is well prepared in the early stage, the publicity is in place, and the identification is perfect in the later stage;
Based on the current situation and reality of the company, do not engage in formalism; The whole activity formed the necessary influence in the company and was recognized by employees and company leaders; Afterwards, news reports and feedback are timely; Be able to carry out some activities simultaneously according to the actual situation of the third-tier companies; Each stage has its own unique innovations and highlights, with meticulous implementation and good landing effect.
1) Effective communication training attracted more than 240 employees to participate. With rich life experience and wise language, Director Zhang gave employees a rich communication feast. Through training, employees have a deep understanding of communication skills and skills, and the on-site interaction is enthusiastic, and the training satisfaction is as high as 95%. The whole activity was very effective!
2) Public service consultation day is very popular, and employees' needs for public service departments have been well met. The whole activity planning and organization was successful, and the feedback of the later results was timely. Employees' understanding of the service department has been further deepened, employees' questions in work and life have been well solved, and communication between the service department and company employees has been strengthened.
3) In-depth investigation was conducted in the early stage of the interactive activities of departmental regular meetings, with high recognition and participation of all departments, and *** 14 departments organized the interactive activities of regular meetings; In the regular meeting activities, seven CD-ROMs of inter-departmental code of conduct were inserted, which made the communication norms penetrate into the hearts of Guangdong companies. The design and investigation of the regular meeting effect questionnaire can make the effect of the activity well quantified and become the highlight of the whole group; After the whole activity, the exhibition of the results of the regular meeting will be made into a poster and exhibited around the whole company, including the third-class companies. The whole activity has played a very good role in promoting the gap between departments. It is simple to implement and easy to operate, and can be popularized and applied in the company for a long time.
4) the rotation of ministers is only in the office and enterprise management department for various reasons; Credit management department and finance department; The activities between the Legal Department and the Operation Department have a high degree of continuity and integrity, including the welcome meeting and review meeting, as well as the evaluation and integration in the later stage of the activities. During the rotation, all departments have made detailed study plans and curriculum arrangements, and the overall rotation effect is good, which is a bold attempt and practice for the communication between closely related departments.
5) The selection results of benchmarking activities come from the overall evaluation of more than 400 people in the company. The whole process is fair, just and open, which largely reflects the recognition of employees. The release of benchmarking department has played a good demonstration role for other departments, so that all departments can understand the evaluation of employees and leaders on their coordination and communication work, find the gap with benchmarking department, correctly locate and improve the overall service quality.
6) The establishment of departmental coordination mechanism comes from the practice of project activities. For example, the process design of departmental regular meeting interaction comes from the activity itself and has a strong mass base, which can be promoted in Guangdong companies for a long time. The rotation of ministers has not been fully carried out in the whole company, and the working mechanism has not yet been formed, which is worth further discussion.
2. Career planning project
In the fourth quarter, we mainly completed the post qualification certification of financial system, quality management system, procurement system, logistics system, logistics sequence, assistant salesman and credit management system. In Guangdong * * * Company, 262 people signed up for the certification, 250 people took the certification examination and 245 people passed the certification examination. The overall quarterly transmittance is as high as 96.45438+0%, ranking first in the group. The certification method also realizes diversified evaluation according to the specific post requirements: mainly including written test, defense, performance appraisal, discussion without leading group, leadership appraisal, on-site practice and so on. The comprehensive potential of employees has been fully explored.
3. Human resource planning
1) Guangdong company's middle-level reserve training course was successfully concluded: this middle-level reserve training course started on 65438+February 1 for five days. The course design is comprehensive, including morning running military training, theoretical course study, salon discussion and going out to expand.
The successful completion of the training course has adapted to the needs of the company's rapid development, explored ideas for cultivating a "professional manager" who can adapt to the company's management positions, and reserved a group of middle-level management talents with good quality, hard work style and strong business ability for Zhongshan, Guangzhou, Shenzhen, Zhanjiang and even Yangjiang and Guangxi companies that will open next year.
The full participation and follow-up of this project training is very helpful for individuals to be familiar with the training organization and management, and the organization and coordination potential has been greatly improved.
2) Tracking the learning status of the students in the fourth quarter of the fourth training course for middle and senior managers of Jiuzhoutong Group: mainly assisting the Human Resources Planning Center of the Group to track the learning status of the students in the fourth training course for middle and senior managers of Guangdong Company, including investigating, counting and collecting the satisfaction of transfer courses, making monthly training schedules, organizing phased training meetings, etc.
4. Live the true self style training camp
101October 30th-10/October 3rd1,and signed up for the two-day "live high Style Training Camp" organized by the company. Through the study in the training camp, my professional mentality, speech potential and execution have been well exercised, and I won the honorary title of "Best Eloquence Award" in the training camp!
5, marketing reserve career planning management plan
On the one hand, the centralized recruitment of the group's human resources headquarters can't meet the demand for reserved talents for the rapid business development of Guangdong companies, and Guangdong companies urgently need to build their own talent echelon; On the other hand, at present, more than 90% of marketing reserve personnel are confused about their personal career development goals and development routes, and can't find ways and methods to realize their career development.
Based on the above situation, as the career planning specialist of Guangdong Company, I completed the writing of the marketing reserve career planning management plan for the fourth time, and made a clear plan for the marketing reserve career development route and assessment plan. At present, the scheme is under examination and approval and is expected to be put into use next year.
6, new employee counseling
In the fourth quarter, I completed the counseling and inheritance of the theoretical knowledge and practical operation of career planning for new employees Chen and Zhou Jun. At present, I have been able to independently complete the operation process of the career planning certification examination.
7. Work support for departmental projects
1) caring activities for part-time management posts: from the writing of caring activities for part-time management posts to the publicity in the later stage of the activities, Chen helped to participate in and follow up, which ensured the smooth development of the activities.
2) Group wedding: responsible for taking photos of the wedding scene and outdoor shooting of the couple.
Second, personal highlights
1, the potential of project management and project organization has been greatly improved.
The smooth development and successful conclusion of cross-departmental coordination and communication projects have enabled individuals to accumulate rich work experience in the development of project work, have a deep understanding of project management, and greatly enhance the potential of project organization.
2. The sense of innovation has been continuously strengthened.
From the design and implementation of the questionnaire on the actual effect of departmental regular meeting interaction to the writing of the marketing reserve career management plan, with the deepening of personal understanding and understanding of the actual work, an unconventional thinking mode has gradually formed, and various bold and innovative plans have emerged.
3. Comprehensive quality has been well exercised in practice.
Modern society needs comprehensive talents, so while doing our job well, we have taken on a lot of extra work, which has won many good opportunities for the exercise of personal comprehensive quality potential. For example, the full participation and follow-up of the intermediate reserve training course will make the individual's potential in training management, training planning and training organization be well supplemented.
4. The communication potential has increased rapidly.
Because of the complexity of the project and the people involved, it is more urgent to mobilize resources, so it poses a great challenge to the individual's communication and coordination potential. In this process, contact and communication with department heads and senior leaders are more frequent. While overcoming the fear of communication with senior leaders, personal communication potential has been greatly improved.
Third, personal shortage.
1, not paying enough attention to details
Details determine success or failure, but in practice, attention to details is often not raised to the necessary height, and there are cases where small things lead to big losses. At this moment, due to the disdain for details, the Career Planning Center of Personality Group failed to operate in accordance with the group's norms when organizing the certification examination, resulting in points being deducted, which led to the whole career planning project ranking lower in the whole group.
2, it is difficult to sustain long-term work vitality.
Judging from the vitality of the company at the moment, the enthusiasm for work has plummeted, and people are often assimilated by the environment when they cannot change the environment. Repeating tedious work will sweep away all the vitality. How to seek new support points, break out new work enthusiasm and maintain long-term work enthusiasm is an urgent problem at present.
3. The recognition of career planning projects is not high.
Because the pre-R&D and scheme preparation of career planning projects are concentrated in the group's human resources headquarters, the job responsibility of the branch's career planning post is mainly to assist the group in the operation of the certification examination, so individuals do not have a deep understanding of the whole certification scheme, the benefits of certification, and the recognition of the group certification implementation scheme is not high in the specific certification process, sometimes there will be negative responses, and personal subjective initiative will not be brought into play.
4, the empty cup mentality is not from beginning to end.
When I first entered the business, I worked in the study with an empty cup mentality and studied at work, and my personal potential improved very quickly. However, when your personal skills and experience have accumulated to the necessary level, it is difficult to empty the glass and start over. Everyone will encounter the bottleneck of career development. How can we keep making progress? To the next level, only by emptying the glass of water in your heart and keeping an empty cup mentality from beginning to end can you constantly absorb the strengths of others, make up for their shortcomings, and realize your personal career development goals as soon as possible.
Self-assessment of Quarterly Assessment Table 3
It's the end of March in a blink of an eye, and it's hard for me to keep up with the rapid passage of time. In the past three months, I made an evaluation of my work:
In terms of performance, the booth fee for the 3 15 auto show was 800 yuan, which was my only achievement. I am ashamed to see this figure. Look at other people's grades of 30 thousand, 20 thousand and 17 thousand ... only this month, I have used up this grade. Besides the auto show, what else do I have for 800 yuan? Compared with them, I am far behind. At every regular meeting, the director wants us to attend lectures and learn how to plan advertising business. I learned a lot. Have I really studied it Except for one or two car shops during the auto show, I really ran through several companies at other times. Did I really plan a plan for the needs of customers? Is the service customer demand really in place? It is also reasonable to have this performance. How can you gain without giving? Take this auto show as an example. I have been to an aquatic product store. This aquatic product store has just opened. At that time, it was mainly to sponsor prizes. When I talk to my clients, I offer prizes directly, and then my clients ask me how much the advertising fee is.
If I make a plan before I enter this store, I will start with the daily advertisement, carefully prepare a plan for the customer, and then record an audio advertisement according to the customer's needs. If I solve the customer's problems one by one, this advertisement is likely to be negotiated. And I'm just talking about sponsorship, so that people can supply several prizes to complete the task. If you do every job with a coping attitude, you will not only be tired but also gain little. As long as you are willing to use a little thought, you will gain a lot! When the economic situation is bad and advertising is difficult, don't make excuses for yourself. Why did the director finish the task and overfulfil it when the economic situation was bad? In terms of skills, we don't have as strong skills and extensive contacts as the director. These are all excuses. Merchants look at the planning scheme, not the number of contacts. In the future work, I will not make excuses for myself, plan with my heart, and do a good job of income generation with my heart.
Attitude, always have a sense of crisis, don't wait for the director to force you to do something, so you won't appreciate the fun of the work, on the contrary, you will only get bored with the work and have to do it without completing the task. If you are still young, you should enter this stage, and people will spend their whole lives in boredom! I study at West Point Military Academy every week. In chapter 1 1, I talked about the need to have a spirit like fire. Passion and dreams go hand in hand. Once a person has a dream, life will become meaningful and everything will be clear. Once a person has no vitality, he will be like an empty shell, and life will become meaningless. On the contrary, there is no vitality. If you repeat the same thing like a machine every day, you will never do your work well. Slowly, you will find it boring. Will there be more room for development if you change jobs? Actually, it is not. If you don't like your job, the same job won't like you!
If you live and work with enthusiasm and not a lack of peace of mind, your life will be orderly, your work will be rich and efficient, and your efforts for your work will be meaningful and valuable. Every activity is a time to exercise yourself. Don't be afraid of trouble and pay, pay and you will get something, maybe there will be unexpected surprises! In life, we should have an enterprising attitude in our work. With a good attitude, any problem is no longer a problem. The director once talked to me. I said that I was under great pressure at work and couldn't do without business, so I didn't get any results. The director only said one sentence and asked me how many homes you ran and how many plans you planned carefully. Ask yourself, did I really run through several families with my heart and plan with my heart? Have I studied every activity carefully? Have I cherished such a good learning opportunity? No. Therefore, no achievement is a matter of course! No matter what I do in the future, I will never make excuses for myself. If I want to find it, I will find the reason why I didn't perform well.
For three months in the first quarter, I had a bad mentality, no planning and no progress in my work. I always made excuses for doing things, and I muddled along when I could. I never really judged myself. After 20 years, I grew up for another year and couldn't play anymore. I want to look at myself, face myself squarely and work hard!
Quarterly Assessment Table 4 Self-assessment
The work in the first quarter, with the passage of time, is drawing to a close. During these three months, the work of our group has been improved on the whole, but there are also many places that are not well done. In this quarter, I think my team and I have learned more knowledge. April is coming, and we have to deal with the changes of people and goods in different degrees, as well as the changes of daily inspection lines, which proves a problem: we have to start from scratch, re-learn new workflow and adapt to the new working environment. All the employees in our group are ready and make plans for the next quarter. Combined with the work plan for the next quarter, the work evaluation report for the first quarter is as follows:
First, target management, communication and coordination.
1. Regarding the workload assessment of our group, the work assessment of our whole group is 8__ months, and the personal goal is 24,000 items. Everyone has to accomplish 924 goals every day. According to the normal workload, basically everyone can finish it. It's just that sometimes the night shift can't be completed with a small workload. In this case, colleagues in our group will help other teams with unfinished work after the night shift is completed, and at the same time strive to achieve the workload target of the day.
2. The second aspect of work target assessment is the error rate assessment of goods. There are many factors that affect the control of commodity error rate. As far as our auditor's work is concerned, what we can control is to operate according to the "packaging standards for outbound goods" In that case, not only the quantity difference can be well controlled, but also the safety of the goods can be guaranteed to some extent in the process of loading, transportation and cargo (that is, the quality difference can be controlled). In the first quarter of our work, compared with the previous year, our group has made obvious improvements in quality difference control, such as the isolation of glass products packed in small cartons. However, there are also some shortcomings, such as the delivery of new goods, which are easily crushed, and the blind loading of such goods at the bottom of the box leads to the crushing of goods. These differences are borne by the parties concerned.
Second, time management, Nissin Day.
In terms of time management, as far as our audit team is concerned, it can be implemented in a short time according to the order of issuing documents and installing lines. On the premise of ensuring quality every day, improve work efficiency as much as possible. Because we only have three people on the morning shift every day, we have to take out two people to load the car when we first go to work in the morning. The first batch is pharmacies, and most of the goods replenished by pharmacies have honey, so we arrange a person who has a fast review speed but is good at packaging to review first every morning. Loading personnel can load as soon as possible to participate in the audit.
Third, standardize the operation.
When we first moved from the main building to the plane library, the standardization operation of our group was not very good. Under the guidance of the superior leaders, Qi Xin Qi Xin, a colleague of the whole group, made concerted efforts to put our standardized operation into daily work. Now it has become a habit. Everyone will pay attention to your review of regional norms, such as hygiene and cleanliness. We have also done a lot of work in filling out various forms. Every day before going to work, we will remind everyone to complete the relevant forms and do a good job of handover before leaving work.
Fourth, personnel management.
In terms of personnel management, I think it was better in January. Starting from me, everyone is full of enthusiasm for every day's work, and every day can be completed with hard work and efficiency. In the first quarter of my work, I was deeply touched. For employees, they are always examining themselves. As a leader, I should play an exemplary role. This protagonist is not used to complain, but more confident. Of course, everyone will be upset sometimes, and sometimes I will feel annoyed. Why do I do a lot of work, but the performance of our group is always not up? However, these are all things I have to deal with. As the leader said, if you want to do it, you should try your best. If you don't do it, don't do it directly. In the work in March, there was a scene where one person in our group was not on duty. It is understood that it is caused by not arranging the time and relationship between life and work, and it is also a concrete manifestation of a bad work attitude. These are inseparable from my personal work. Facing the reorganization of personnel and commodities next month, the convenience store will be changed to Japanese distribution. I believe the workload will suddenly increase. I will devote myself to my work, do a good job of every employee and correct my work attitude, so as to achieve the goal of the whole group working together to complete every day's work.
Five, help each other, learn from each other, * * * together.
In the first quarter of the work, the overall efficiency of our group is still very high. Sometimes when the workload is small, we will finish the work ahead of time and then get off work. In this case, the leader will organize our group to help other groups. In this process, we can learn the standardized operation and various management processes of other teams. It can improve the work efficiency of the whole department and let everyone know each other about the work scene of our team. On Saturday, we will try our best to complete the re-inspection. If you have time, you can help the cargo area do a weekend inventory and put the goods on the shelves. They will also help us prepare all kinds of small cartons for reinspection.
Learning and training of intransitive verbs
65438+1October 3 1, the company organized all the staff in the distribution center to study the corporate culture of the company at the headquarters. Teacher Lan mainly understands our outlook on life, values and the details that determine success or failure. After learning, we have more confidence in the future of Health Home, strengthen our work belief, and pay more attention to standardized operation, so as to achieve the purpose of doing the details well.
On February 4th, 2004, I attended an administrative lecture hosted by General Manager Zhang. After this training, I was deeply impressed. Comparing these theories with our current work, I feel that my professional level is still very low, and I feel that I have not done well in all aspects of management. In the future work, I will manage according to some information of this training.
On February 24th, the manager of the warehouse management department trained the leading cadres above the department head on the job description of each post, which made us more aware of our responsibilities, clear our responsibilities, and understand the daily work flow and materials, thus guiding our future work.
In March, organize the whole group to carry out job description training, so that every employee can know the work materials he needs to do well every day, and achieve the work goal of the whole group on the same day.
VII. Section 1 Inventory
On March 28th, we made a comprehensive and accurate inventory of the goods in the warehouse. After this inventory, we can see that: 1, the delivery difference of our group has increased significantly compared with last quarter; 2. The difference of picking up goods in the cargo area has also increased.
Work plan for the eighth and second quarters:
In view of the adjustment of personnel, goods and store lines after the relocation of the warehouse, the work attitude of personnel and the control of differences will become the focus of our work. Combined with the actual situation of our group, the work plan for the second quarter is as follows:
1, do a good job attitude of personnel;
2. Coordinate with the Ministry of Transport to ensure the accuracy of goods delivery;
3, according to the "commodity review packaging standards" to complete the daily work, to ensure the safety of goods in the process of transportation and handling;
After moving, we will face the possibility of sudden increase in workload and reorganization of personnel. We will adapt to the working environment as soon as possible and strive to realize the daily settlement of work.
Self-assessment of Quarterly Assessment Table 5
The warehouse is the logistics department, which supplies materials through reasonable means, keeps materials and promotes the normal circulation of materials. The purpose of our work is to set a suitable trajectory for the flow of matter and make it follow it. Otherwise, it will be like a crossroads with no traffic rules, no rules, and frequent accidents. So all our work is directed at rules (or processes).
Look back, what is my work data in these three months and whether it is effective.
The first job is to sort out the process. Understand the work scope and some operation steps of the warehouse, and then work out the operation flow and management system of the warehouse within one week. Later, the process and system of packaging department were supplemented, and the responsibilities of packaging were clarified. * * * The following information is available: warehouse operation flow chart, warehouse management system, warehouse-packaging operation flow, responsibilities and management system of packaging department, including documents and forms required in the flow.
Second, re-plan and layout the whole warehouse, rearrange the shelves, number the areas and put the goods in different areas. This work is mainly to prepare for the later product positioning.
Third, apply for bar codes for all goods on sale (* * * owns 1300 SKUs), then create bar code files and print and paste bar code stickers.
Fourth, an inventory of the warehouse was made in late May, which lasted for one day. The inventory is over 32,000. The data has been entered into the system, so the system inventory has basic original data. Of course, there is only one situation behind, which makes this inventory meaningless-the barcode of Tmall backstage goods does not match the original data in the system, so we have to empty the system data and download it again.
I won't say anything else. Is it over? For the current warehouse, things are far from so simple, and it can be said that the work has just begun.
The following are some of the more serious problems we are currently facing:
First of all, our colleagues are used to the previous working methods-oral message delivery, five-speed warehousing or irregular documents. Perhaps this way can bring us convenience, but it has great hidden dangers and will become an obstacle to the company's development. It will take some time for colleagues to recognize our process, then adapt to the rules and gradually turn some basic working principles into a habit!
Secondly, the arrangement of goods in the warehouse is the most important thing in the warehouse work of every company. At present, our arrangement is almost at a standstill. The importance of finishing has not attracted the attention of colleagues! At the moment, there are many things in the warehouse, many goods are mixed together, and many of them are unpacked!
Thirdly, the commodity inventory data is not clear, so it is difficult to play a reference role in inventory analysis and procurement.
In the end, there is no clear standard for commodity inspection, and there is no complete quality inspection system.
To sum up, our work can be summarized as four points.
1, formulate rules (or processes),
2. act according to the rules,
3. Test or improve the rules,
4. Deal with emergencies.
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