In the training class, Ms. Jiang Hong used the actual data to analyze the causes of complaints and disputes in the toll service window of our hospital. By enumerating several typical complaint cases in our hospital, she vividly explained the main causes of disputes between the charging service window and patients and the corresponding countermeasures, and reminded everyone that the service window is the most important platform for patients to understand our hospital. Everyone should pay attention to the code of conduct and communication skills, grasp the role orientation, respect patients, and win patients' satisfaction with good attitude and first-class service. In class, everyone actively interacted and took the initiative to ask Mr. Jiang Hong for communication skills and solutions to problems encountered in practical work. After the lecture, Luo Qing, deputy director of the Finance Department, and all financial personnel * * * learned the 20 13 annual target management responsibility form of the First Affiliated Hospital of guangxi university of chinese medicine, and emphasized the responsibilities of hospital financial personnel in their work. Finally, Director Luo Aihua read out the main points of hospital party and government work in 20 13, and summarized this training, emphasizing that the financial department, as a window department, should seriously study hospital service etiquette, words and deeds, memorize its own post responsibilities, and do it according to the requirements of posts and work norms; To treat complaints seriously and deal with problems in time, we must first find the reasons from ourselves and fully respect the clients, so as to learn from complaints, sum up experience and continuously improve service attitude and quality. Through the study, everyone unified their thinking, realized the importance of post responsibilities and systems in financial work, and enhanced their sense of urgency and responsibility. Financial personnel will be more involved in the future work and do better in the financial department.