How time flies! A period of work has ended. This is precious working time. We have gained a lot. It's time to sum up our work seriously. But how to write a work summary to make a difference? The following is a summary of the work of the Confucius Center that I carefully organized. Welcome to reading. I hope you will like it.
Monthly work summary of Confucius Center 1 personal work review;
At work, I am strict with myself and try to treat everyone and everything in my employer's family with love, sincerity and peace. At work, we learned that Yue Yue is a staff member who integrates domestic workers, nurses, cooks and nurses. Because only by doing a good job in housekeeping can we know how to clean the maternity room. During confinement, the room must be clean and the temperature and humidity should be moderate. Only a good housekeeper can do it easily. Yue Yue is also a nurse, because Yue Yue has to take care of newborns and parturients. During this period, the care of newborns is extremely important. To give the baby a bath, know how to care for the umbilical cord, what to use to reduce the baby's fever, and observe the recovery of the maternal uterus. Yue Yue is also a cook. This is because, in the second month, the maternal body is very weak and pays great attention to eating. What should we focus on in the first few days of production and what should we eat in the middle? During this work, I have never received complaints about the quality of domestic service and administrative penalties by laws and regulations through my own efforts, which has been highly praised and recognized by employers and companies; In my future work, I will, as always, serve my employers, make them satisfied and be an excellent waiter.
Work pursuit:
1. Maintain the company's image and interests, and don't do anything detrimental to the company's interest image. 2. Obey the management of the company, work hard and do your duty. 3. Polite, considerate and enthusiastic. 4. Serve every family to the maximum. 5. Establish a correct moral concept, improve professional and technical level, participate in social practice, cultivate professional feelings and seek truth from facts. People who have a sense of mission and responsibility to themselves, others and society.
Finally, once again, I would like to express my most sincere thanks to the leaders who have given strong support. I wish all leaders and colleagues good health and smooth work, and I wish the future work a complete success.
Summary of Lunar New Year's Work in Confucius Center 2 In the past two months, the work of Lunar New Year's Department has progressed smoothly, exceeding the task. Although this year is the Year of the Loong, everyone says that there are more dragon babies, and the demand for lunar new year's work is in short supply, but it is actually not as hot as expected. The task of these two months was also accomplished through our efforts, brainstorming and everyone's help. We go to major hospitals and maternal and child health stations every week to distribute leaflets and increase publicity; Mobilize Yue Yue to bring familiar Yue Yue experts to the center to register as human resources reserves; As the head of the new department, I basically gave up my rest day, and I haven't had a double holiday since 2008. In addition, we are also actively aware of the price fluctuations in the Lunar New Year market. Please ask leaders to adjust prices in time according to market conditions to ensure the user base to the maximum extent.
1 and 2 months ago, our department signed 46 contracts, an increase of more than 20 over last year. The reason why the number of contracts signed this year has increased greatly is the result of the joint efforts of our department, Qi Xin. In order to keep more users, we changed the way we used to work. In the past, we usually arranged for Yue Yue to meet users one or two months in advance. Although this will ensure the maximum working hours in Yue Yue, it will also cause some impatient users to give up waiting and go to other domestic companies to find Yue Yue. This year, while trying to arrange the new moon time, arrange the new moon to meet users as soon as possible, basically one for each user, which greatly reduces the loss of users; In addition, we also provide some on-site services for some users who really have difficulties and travel inconvenience. In the past two months alone, we have made three door-to-door services, especially when we went to Lushun. It was very cold that day, and January and February were the dead of winter. In order to save costs, Xiao Jia took Yue Yue to Lushun by car and didn't come back until after noon. He didn't want to eat out, so he went to the company to eat some cold rice. As long as we can satisfy users, we have no complaints in the storm.
Secondly, there were 38 newly registered students in these two months, an increase of more than 30 people over the same period last year. We believe that the substantial increase in the number of new applicants, on the one hand, is inseparable from the school's vigorous training and recommendation, on the other hand, is directly related to our speeding up the work process. During the newly registered Lunar New Year, we will arrange for them to take up their posts within one week as soon as possible, so that they will no longer worry about accommodation. It can also help us publicize "Women's Federation can take up their posts after training" in front of more fellow villagers and friends, so that more people can come to our center for training and registration, forming a virtuous circle, establishing a good image of our center and truly achieving a win-win effect among departments. However, compared with previous years, the demand for baby-rearing sister-in-law has dropped sharply this year, so the arrangement of baby-rearing sister-in-law is also under great pressure. As the saying goes, taking care of two families in one hand, while arranging work as soon as possible, also shoulders great responsibilities.
In addition, something we really don't want to see has happened in these two months. Not long ago, a user came to the center and strongly condemned the irresponsible work of the Lunar New Year appointed by us. Come on, let me explain. First, we will give timely feedback after joining the company every month. Within two weeks after joining this month, we gave seven feedbacks. The reason for giving so much feedback is that this user's mother came to the center to reflect her dissatisfaction with Yuezi, but every time we gave feedback, her mother said she was very satisfied and didn't need to change people. Although my mother didn't propose to replace it, in line with the principle of satisfying the whole family of users, we changed the new moon at my mother's request, and then made four return visits, and the users were very satisfied; Second, before our Yue Yue went to work, users had Yue Yue at home, and users also knew that their children had jaundice and other problems. We in Yue Yue can only say that users are advised to go to the hospital for examination. We can't judge whether the child's jaundice is physiological or pathological by naked eyes. Users can't blame us Yue Yue for not detecting the high jaundice of children and not treating them in time. Thirdly, after changing Yue Yue, Yue Yue also suggested whether the child should go to the hospital to see jaundice, but the user did not adopt it. Hepatitis B vaccine was injected at the full moon, and the doctor did not suggest that jaundice was too high to be injected. When our new moon has been taken out for 5 days, the user said that the child went to the hospital to check that the jaundice was too heavy. To sum up, if we have to say that our' Lunar New Year' is responsible, it is not insisting that users go to the hospital for examination. Although the user's mother questioned loudly in our center, even unreasonably abused and made trouble, we didn't complain or be impatient, and always explained it to the user seriously and patiently. Finally, through some adjustments and leadership intervention, this matter was temporarily solved. In the future, when we arrange our work, we will certainly learn from this experience, strengthen the service awareness training for Yue Yue, and avoid such unnecessary disputes.
Finally, I report a good news to the leaders. In the past two months, our Lunar New Year Department has been running in new personnel on the one hand, and working hard on the other hand, and finally achieved gratifying results, and its income is twice that of the same period last year. Of course, this achievement is inseparable from our new working methods and the close cooperation of Xiaojia. In March, although it seems that there are not too many users now, we must resist various pressures, broaden channels, increase publicity, come up with new tricks, and advertise when necessary. On the basis of doing a good job, we can attract more users and an excellent month, and better complete the tasks assigned by the center.
Summary of Yue Yue Work in Confucius Center 3 It has been three years since my first day in Yue Yue. Three years is not a long time, but it is definitely not short. In the past three years, I have contacted countless customers and taken care of countless babies, but I can hardly recall the previous days.
I can still remember all kinds of anxiety and hesitation in the past, but all this can only encourage me to continue running. It was not until I became the "golden moon" that I found that I hadn't thought about my life for a long time. In fact, after so many years of being a new moon, I have my own special feelings. I didn't think I could hold on.
Three years ago, I thought I could do nothing well. I live a simple life at home, and I can do almost nothing except take care of my family's food, drink and sleep. Now think about it, that kind of day is unchangeable, with no surprises and no motivation. All these changes, I need to thank my hometown, who brought me into this business, taught me to love life when I was confused about life, told me how to work when I was frustrated, and always encouraged me behind my back.
I always thought I could live a plain life before. Now I know that women's independence is not for anything, but if one day we lose our dependence, we can start again on our own. In three years, I have been in contact with various customers and felt the warmth and coldness of human feelings. Some customers are very kind to me, buying clothes and giving red envelopes, and they are reluctant to let me go when they leave; Some customers haggle over every ounce, check the refrigerator every day, and even look down on me.
No matter what kind of customers, I thank them. They give me encouragement and understanding, and also give me frustration and motivation, which makes me stronger and stronger. Yue Yue's job is not easy, but as long as you stick to it, you can do it. Of course, in this process, you need to constantly improve your professional skills, so as to satisfy customers.
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