This is acceptable as long as it is controlled within a certain range. But if you lose too much, the supermarket will lose money. Today, I will briefly talk about the loss prevention work, which is divided into operational errors, theft, unexpected losses, improper handling of fresh food and other losses. Only through technology can we find all the losses. Only by organically combining the application of technology with the correct guidance and training of employees can we find some hidden losses and reduce them continuously. It is very important to realize this. This method is the most economical, it avoids the psychological game of "police and thieves", only identifies the problem employees, and the subsequent result is frequent recruitment and dismissal. If the employees of supermarket managers can not only use technology to identify those employees who steal or mistakenly enter the database, but also train and guide other employees to achieve better performance, then the result they bring to the supermarket will be significant cost savings. Therefore, in the process of supermarket loss prevention, we should not only pay attention to the introduction of advanced technology, but also threaten employees with technology; It is also necessary to emphasize the cultivation of supermarket loss prevention guidance culture, and let employees become a part of conscious, voluntary and daily work through the power of culture. Those supermarkets that have succeeded in preventing losses are all working hard on technology and guiding culture. The following seven elements solve the problem of urban loss prevention from these two aspects; First, start with small things and take precautions beforehand. For retail operation management, we usually focus on tasks such as cleaning, sanitation, display or high-quality customer service, which every supermarket knows and must do. These are all invisible jobs, but when we turn our minds to those invisible jobs, such as loss prevention, don't we ask ourselves first, what are our regular and daily loss prevention measures? Have we set a goal of reducing losses? Our employees have been trained to realize reasonable wear and tear, and understand not only to control wear and tear, but also to understand why. By training all employees to participate in the process of loss control, we can mobilize the enthusiasm of each employee and increase the supermarket and profits. Some simple ways to achieve this goal are: 1. Hold team meetings regularly several times a year. Put up notices in the store to remind employees and customers that we have made up our minds to stop the losses caused by you. 3. Conduct weekly audit of loss prevention plan to make employees understand the importance of observing discipline. 4. Hold a meeting of managers every week to discuss the loss prevention work, and announce the achievements made in loss prevention last week, so that they can clearly see the achievements made every week. 5. Determine the time of the annual loss prevention meeting and take loss prevention as a major event. It is necessary to show you the achievements made last year, inspire everyone's morale, and set a loss prevention goal for the coming year. 6. Establish a reward plan for employees to achieve their goals and encourage employees to actively participate. Second, the introduction of advanced technology makes the loss prevention work faster and more accurate. In terms of loss prevention, there are many powerful technologies that can solve the loss prevention faster, more accurately and more intelligently, and can be used to control the loss of supermarkets. We can't turn a blind eye to these advanced technologies just because of investment! You know, a small investment can generate a large return on investment and get more information, which has been proved by the application of some technologies, such as automatic DSD (data-scan-ner-distributor) technology and automatic cashier performance appraisal system. However, technology is powerful only when we use it correctly. When advanced technology provides valuable information for supermarkets, we need a group of well-trained and motivated employees to use this information to transform our current work. Here are some ways to solve the loss prevention problem by using technology: 1. Tell employees how to use and not use technology to reduce losses. 2, regularly review the use of technology. 3. Set goals and track their progress. 4. Train and train employees to use technology as much as possible. 5. Always measure the return on investment to know the true value of loss prevention investment. Third, ensure the seriousness of the existing loss prevention and control procedures. Facts have proved that the careful implementation of organizational rules and regulations has improved the consistency, coherence and understanding within the organization. It boils down to commitment and discipline. Usually, supermarkets that spend time writing loss prevention control programs do better in loss prevention than those that don't have loss prevention control programs. For supermarket employees, an effective written control procedure will improve their work performance. It is also very important for supermarket managers to prove the seriousness of your rules and regulations and turn them into appropriate actions. Fourth, don't reduce the service to customers because of loss prevention. There is no doubt that good employees are our greatest natural resources, especially those front-line employees, who are in direct contact with customers and represent the level of customer service. Making employees the focus of the loss prevention plan will bring huge return on investment. Although the loss caused by employees may be a major problem, proper training and motivation of employees is also the best key to solve the loss problem. Therefore, we should attach importance to every employee and make every honest employee a tension in the loss prevention plan. Note that customers must not be ignored because of loss prevention, because customers are the foundation of supermarkets. Without customers, we have nothing. The following are some measures to emphasize customer service in loss prevention. 1. Train employees to greet every customer with warm and friendly smiles and greetings. 2. Let them look them straight in the eye when providing services for each customer. In any case, we should provide every customer with the most timely help. 4. Keep employees on standby all day. Keeping a high degree of sensitivity at all times is the most valuable thing people want to see, and ineffective efforts are a waste of value resources. In order to achieve good loss prevention performance, we must always maintain a high degree of sensitivity, otherwise we can only achieve general results. Therefore, we should always be sensitive to various indicators, and we will get some new information and results through the analysis of the data. The following are some metrics related to data indicators: 1. Regularly study inventory data. 2. Establish procedures to monitor the abnormal performance of specific cashiers. 3. Regularly analyze the marginal gross profit. 4. Regularly study the average loss level. 6. Let employees do what you want them to do. A very important process is to let different people at different levels of the supermarket use the audit form to audit the weekly, monthly and quarterly workflow in the store, although it is a bit too rigid. But it can really cultivate discipline and improve efficiency. Usually people do what you check, not what you want them to do. For example, people often violate the rules at intersections without cameras because no one cares about him; Therefore, we must check or audit the implementation of our loss prevention plan. There are mainly the following three aspects. 1. Ensure that every employee receives proper training. 2. Make sure that all training documents are sent to everyone. 3. Ensure that the company's loss prevention plan is implemented. Seven, avoid anticlimactic in the process of loss prevention is likely to appear disproportionate to the investment, so we must first accept the fact that we are not satisfied with the effectiveness of the current loss prevention and control efforts. Note that loss prevention management is not a problem of a department, a person or a post. On the contrary, it needs to be an inherent feature of the organization and always be reflected in the daily operation and management of supermarkets. Because of this, it is the unshirkable responsibility of everyone in the whole organization. So don't pester me repeatedly when something goes wrong. Loss prevention is a process of continuous improvement, which will be obvious at first, and many supermarkets will support it with great fanfare; The farther back, the less obvious the loss prevention effect. At this time, many supermarkets don't take loss prevention seriously. At this time, the loss prevention scheme is more often just a decoration. Remember that there is no end to loss prevention, and you must not be anticlimactic. As the saying goes, the Tao is one foot high and the magic is ten feet high. No matter how we take precautions, the "magic power" of loss always exists, but the scale of each supermarket is different. For loss prevention, we should look at it from a long-term perspective and must establish a long-term thinking. As the saying goes, "it is not easy to make money, only to control losses; Making money can't be controlled, but losses can be controlled. " The most successful supermarkets are those that admit their losses and take effective measures to solve this problem. (Please indicate from Wang)