Work plan 1 of toll collector in water supply company
In the past year, with the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, I persisted in studying and improving myself, and was strict with myself in all aspects, loving my post and being dedicated, working hard and striving for good results. All work tasks have been successfully completed. My thoughts and work in the past year are summarized as follows:
First, ideologically and politically, strive to improve theoretical cultivation and study hard.
Second, in learning, be a learning employee. Over the past year, I have not only studied political theory, but also learned the knowledge of collection business and related laws and regulations. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.
Thirdly, in terms of service attitude, I know that the image of toll collectors represents the overall image of Shanghai, Hangzhou and Ningbo, so I always dress neatly as required. I always pay attention to my service attitude and use polite language at work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.
Fourth, in the charging work, I will study hard, practice hard, ask if I don't understand, and master the operating procedures skillfully. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to improving efficiency, I also made sure that every car carefully checked the vehicle model, carefully checked the tickets, carefully counted the banknotes, carefully lifted the poles, and did a good job meticulously. At the same time, in order to do a good job of charging, I always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when I encounter online problems, and correct and solve the problems in time.
Fifth, in daily life, everyone in the class calls me? Boss? As a big brother, I always care about my brothers and sisters. In front of them, whether in work or life, I am strict with myself, work hard and get less, set an example and help comrades enthusiastically. For example, in order to have a clean and tidy working environment, I always take the lead in cleaning regardless of fatigue and drowsiness.
I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the monitor, and improve my professional level and ability and quality through continuous learning. Be an excellent toll collector with assured leaders, satisfied drivers and dedication.
Work Plan 2 for Toll Collectors of Water Supply Company
How time flies! It's the end of _ in a blink of an eye. Looking back on one year's work, it was boring, but it was a lot of fun. I always treat my work as an excellent toll collector, diligent, earnest and enterprising, and make my due contribution to waiting for the intersection of the expressway. The work this year is summarized as follows:
First, in terms of thinking, I take? If you don't work hard today, try to find a job tomorrow? Spirit, better completed the task assigned by the superior. At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.
Secondly, in terms of study, I have been constantly strengthening the study of laws and regulations, safe production and charging business, and will conduct a thorough inspection at the end of each month. If I fail in the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with strong legal awareness and safety awareness.
Third, when I am in charge of issuing cards, I always remind myself to collect every sum and issue every card well to minimize unnecessary mistakes. According to preliminary statistics, by the end of, I * * * issued pass cards 1 piece, of which 2 license plates did not match; * * * Take back the pass card and collect the RMB toll, without error. Although it is awarded the title of "double hundred billion error-free technical experts" every year, there are still mistakes in issuing cards, and we should not be proud of winning the title of "one million yuan error-free". I will make further efforts on the basis of the original, so as to make the card issuance error-free.
Fourth, work discipline, strictly abide by the rules and regulations of the station, do a good job, and fully perform the eight forbidden and fifteen forbidden contents of charge order management, so do not pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.
Fifth, in terms of civilized service, there is a saying, look at window construction. What does this sentence mean? Does it mean smile service? Yes, we should show eight teeth and serve with a smile when dealing with drivers and passengers passing by! In my toll collection work, every driver and passenger will cooperate with a welcome gesture and smile when treating every car in the past, and patiently answer questions raised by drivers and passengers, which can solve problems for drivers and passengers; When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.
I remember one night shift, when I was on duty outside at night, a G car with northeast license plate suddenly jumped when passing the platform, so I stopped it in time and asked him to weigh it again. As a result, the driver refused and said what to do. What the hell are you? Your family drives an expressway. What is wrong with me? Is it in your way? Mind your own business? I was so angry that I really wanted to have a good fight with him. Later, considering the appeal service I have been advocating, that's it. Doing more is better than doing less. In order not to be complained by the driver, I had to swallow my pride and let him off without saying anything. In our business, that's it. It will be a little unpleasant. The most important thing is to do a good job. This example is a negative example. What you did was not unfair service, but dereliction of duty. It shouldn't be written in it If you want an example, you can give an example. Although you were angry, you patiently explained to the driver, and finally safeguarded the interests of your toll station and needed to be changed.
Sixth, in terms of employee life, we are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.
In the past year, I have done so much work that I can't finish it all at once. These are all heartfelt feelings. I hope the company leaders will test me and I will accept the test.
Work Plan 3 for Toll Collectors of Water Supply Company
A new year is a new beginning. In the new year, our class will continue to work hard, coordinate the communication between monitoring and driveway, devote itself to the work in the new year with a positive attitude and full spirit, overcome difficulties, make persistent efforts, and push all work to a new level. Every time I think of this lyric: Time is like a ruthless meat cleaver, which changes our appearance. But what remains unchanged is our lost youth together, with endless life and struggle.
This year, under the guidance of Scientific Outlook on Development, we should make clear our goals, face up to difficulties, start with improving management measures and fine management, make detailed arrangements for all the work in the past 20 years, comprehensively promote fine management, and promote the successful completion of all tasks throughout the year.
First, around the theme of toll collection, we will constantly increase the intensity of tax collection and take multiple measures to strive to overfulfil the toll collection task.
Second, strive to improve traffic quality.
Third, promote refined management and improve the level of charge management.
Work plan for toll collectors of water supply company 4
When the law is rejuvenated, everything is renewed. We bid farewell to _ _ with excellent results and ushered in _ _ full of hope. Over the past year, we have paid and gained; We have laughter and tears. In _ _ years, under the correct guidance of the leaders and with the active support and great help of my colleagues, I was able to be strict with myself, perform my supervisor's duties better and complete my tasks better. To sum up, I have gained a lot!
Work plan of water supply company toll collector 5
From the 20th, it is possible that our company is a company that buys water and then operates (pays the price of raw water). In this case, only by strengthening and perfecting the management system, fully reducing water consumption and taking pipe network management and water loss as the life of the company can economic benefits be effectively improved. Therefore, our company will focus on the following three aspects in 20_ years:
1. Improve the company's overall water supply management and professional skill level, actively respond to all kinds of water supply professional technical training organized by the district water supply association, and continuously send employees to participate in training and study, learn water supply management, new water supply technology and other contents, so that the company's management and development can keep up with the new situation.
2. Do a good job in water meter management. Check the water meters irregularly, master the installation time of water meters in each area, and replace them immediately if they are damaged or abnormal, thus reducing the economic losses of the company and improving the water supply efficiency.
3. Do a good job in the repair and maintenance of water supply network to ensure safe water supply. After receiving the phone call or news of water leakage, the emergency repair personnel will be present within 30 minutes, and the minor repairs will not last all night. The overhaul will continue until the water is supplied, so that the emergency repair rate will reach 100%. The emergency repair personnel ensure that the emergency repair work is completed on time, reduce the company's economic losses, and try not to affect the people's production and living water.
Two, with the city's urban construction, strengthen the transformation of aging water supply pipeline, improve the water supply network.
In order to adapt to the development of our city and realize reasonable water supply. Our company plans to lay a certain water supply pipeline and gradually improve the water supply backbone network in our city to ensure that the water will flow there when it is developed. 20_ year planning and transformation of the main pipeline projects are:
1. Laying dn300 water supply pipes from the passenger center to Huoshao Bridge and the bus station around the island, connecting the water supply supervisor of Sanmi Street, improving the water supply pressure in the west of our city and ensuring the water supply for users.
2. It is planned to add industrial avenue and lay dn600 water supply pipe to connect ceramic city to solve the water supply pressure in the north of the city.
3. Laying dn300 steel pipe water supply pipe to Liudipo near Gui Jiang Bridge to supply water to Dong Bin District.
4. Continue to intensify the transformation of aging water supply branch pipes in urban areas to ensure the safe and normal water supply in our city.
5. Actively cooperate with the competent authorities in planning, construction and demolition of the old city.
Three, give full play to the positive factors, expand sales revenue, improve the treatment of workers.
Raise funds from various sources, expand the urban water supply network, expand sales revenue, strive to increase the proportion of 10% or more, and sell 9 million tons, and gradually improve the living conditions of employees.
In the future work, the company will continue to put people first and pay close attention to team building under the correct leadership of the municipal party Committee, government and competent departments; Remember? Serve the masses and contribute to society? Purpose, highlight key points and pay close attention to service commitment; Establish Scientific Outlook on Development, do a good job in water supply service with a pragmatic attitude, make its due contribution to building a civilized water supply industry, improve quality and efficient services for the society, and make its own contribution to the development of our city.