1. Why are difficult complaints difficult to handle?

2. What is the difficulty in handling difficult complaints?

3. The value of handling difficult complaints

4. Thinking orientation of handling difficult complaints

5. Adjustment of mentality in handling difficult complaints

6. Introduce channels for handling difficult complaints.

7. The emphases and difficulties of handling difficult complaints through multiple channels.

10 core skills for handling intractable complaints

1, the secret of overcoming tension and panic

2. The secret of calming customer anger

3. Two secrets of mastering the initiative

4. The secret of burying ponytails

5. Reduce the expectation of the killer.

6. Combination boxing for handling claims

7. The Secret of Focus Shift

8. The ultimate secret of handling difficult complaints

9, secret difficult complaints satisfaction evaluation

10, the secret of turning crisis into opportunity

Analysis on the principle of handling difficult complaints

1, Analysis of Five Expectations of Customers with Difficult Complaints

2. Six typical manifestations of customer complaint difficulty

3, difficult complaints handling 5 points

4. Analysis of skills in handling customer complaints.

On-site special training on the principle of handling difficult complaints

1, change the way of handling difficult complaints in the past.

2. How to turn passive into active when dealing with difficult complaints?

3. The application of the "focus conversion rule" in handling difficult complaints.

4. What should we say? Or what do customers like to hear?

5, familiar with the key points and decomposition points

Improve the sensitivity of handling difficult complaints

1, sensitivity of handling difficult complaints

2. Improve the sensitivity of handling difficult complaints.

3. How to improve the sensitivity of handling difficult complaints?

4. Training to improve the sensitivity of handling difficult complaints

5. Express sensitivity to handling difficult complaints at work.

6. Specific strategies to deal with the sensitivity of difficult complaints in the work

7. "Look at the world outside the box"

8. Sensitivity and initiative in handling difficult complaints.

9. Master the special skills of actively handling difficult complaints.

Four stages of handling difficult complaints

1. The stage of accepting customers' thorny complaints.

2. Inquiry stage of customer's difficult complaints

3. The explanation and clarification stage of customers' difficult complaints

4. The stage of proposing solutions to intractable customer complaints.

Nine steps to make a successful script to deal with difficult complaints

1, the first step of fuzzy analysis of scripting

2. The second step of scripting is hierarchical sorting.

3. The third step of the script is to seize the commanding heights and control the initiative.

4. The fourth step of script making is to find the delivery point.

5. The fifth step of scripting is to lower expectations.

6. Scripting Step 6 Educate customers

7. The seventh step in writing a script is to make a detour.

8. The eighth step of scripting is benefit-oriented demonstration.

9. The ninth step of the script is to find the profit point.

Handling of quality difficult complaints

1, quality complaints and handling skills.

2. Making scripts for handling difficult quality complaints

3. On-site special training for quality complaint handling scripts.

Handle difficult complaints about tariffs

1, coping methods and handling skills of difficult complaints about tariffs

2. Scripting for Dealing with Difficult Tariff Complaints

3. On-site specialized training on scripts for handling intractable expense complaints.

Handling of service-related difficult complaints

1, handling methods and skills of difficult service complaints

2. Scripts for handling thorny complaints about services

3. On-site special training for service-related difficult complaint handling scripts.

Handle difficult business complaints

1, methods and skills for handling difficult business complaints

2. Scripts for handling intractable complaints in business.

3. On-site special training of business difficult complaint handling scripts