Scope and responsibility of property services 1
1, regularly check the cleaning, greening, security, engineering maintenance and other work within the management scope, track the inspection records and improve the work.
2. Assist to follow up the problems reflected by the owners/tenants.
3, familiar with the information of the owners and tenants, and establish a good relationship with them.
4. Accept and answer the owner's consultation, and properly handle the owner's service application and complaints.
5. Assist the owner to manage occupancy, decoration and delivery.
6. Assist in collecting related expenses.
7. Assist superior organizations to carry out community cultural activities and publicity work, actively strengthen communication and contact with the owners/tenants, listen to the opinions and suggestions of the owners/tenants and make records and reports.
8. Perform other tasks assigned by superiors.
Scope of services and responsibilities of the property 2
1, organize employees to complete various maintenance tasks assigned by the engineering manager on time, and urge employees to strictly implement various operating procedures.
2. Be familiar with and master the performance, working conditions and technical conditions of equipment operation of various systems and facilities within the scope of professional management. Check regularly, make a correct judgment in time if any abnormality is found, and take effective measures to solve it;
3. Collect and sort out the technical data of various systems, equipment and facilities in this major, and establish perfect technical files. ;
4, timely and conscientiously do a good job of statistics, analysis and sorting of energy consumption, and report regularly;
5. Supervise the specific implementation and completion of equipment operation, maintenance, repair and other related systems and plans;
6. Summarize relevant information in equipment operation management, timely handle and solve problems found in maintenance, make records, report to the engineering manager, and put forward preventive suggestions and measures;
7. Make maintenance and repair plans and spare parts plans for all kinds of equipment, and fill in relevant forms; Assist the engineering manager to supervise the use of materials and ensure the reasonable inventory of tools and materials.
8. Do a good job in technical training and learning, and assess the technical level of the professional staff;
9, consult the operation report, grasp the energy consumption status of the system that day, found abnormal, analyze the reasons, and put an end to waste in time.
10, and formulate the specific implementation plan for the equipment renovation project.
Service scope and responsibility of the property 3
1) Warmly greet the host, take the initiative to say hello, be dignified and tidy, prohibit empty posts at the reception desk, and strictly abide by user information.
(2) The countertops and floors of the reception desk should be kept clean, and irrelevant items should not be placed except telephones, stationery and related lists.
(3) Be responsible for the reception of daily visits of service center operators and the answering of operator service calls, and make records in the reception registration form at the front desk.
(4) After receiving complaints from operators, whether they are reasonable or not, they must be recorded and issued in accordance with the Working Rules for Handling Complaints from Operators, and a telephone call back to operators should be completed on the same day.
(5) Those who accept suggestions, inquiries, inquiries and help from business owners in any form shall be handled in accordance with the Working Rules for Suggestions, Inquiries, Inquiries and Help from Business Owners.
(6) When receiving the maintenance application, accurately understand the maintenance items and contents, immediately fill in and release the work order, coordinate the engineering department, the construction unit or other departments to sign the order during the warranty period, and return the order in time. After the maintenance is completed, you need to call the operator to pay a return visit on the same day.
(7) Assist in collecting various property service fees.
(8) Assist in the entry, sorting and daily filing of property services and business-related files to ensure timely and effective filing.
(9) Under the leadership of the customer service supervisor/manager, be responsible for the procedures and decoration management of the indoor decoration of the business households.
Service scope and responsibility of the property 4
1, able to write the work instruction of the property project, as well as the service plan of the project, and prepare the project budget;
2. Accurately grasp the quality requirements and service standards; Examining and approving applications for maintenance and specialized courses, and implementing specific management services; Identify potential problems and make plans;
3. Be fully responsible for personnel management, financial management, goods management and various on-site management of property projects;
4. Communicate the spirit of the company's work conference and promulgated system to all departments in time, and urge strict implementation;
5, the implementation of personnel to do a good job in property management, daily maintenance, cleaning, green maintenance, security, sanitation and disinfection, vehicle management and to stop illegal decoration and illegal construction and other specific management services;
6, according to the requirements of the company and the property project industry committee, presided over, review and sign foreign economic contracts;
7. Examine and approve the maintenance plan of houses and public facilities and the decoration application of the owner/tenant, organize the maintenance personnel to finish all the work on time and with good quality, and check and urge the owner/tenant to decorate according to the regulations;
8. Coordinate disputes between owners/tenants in the use of property;
9. Regularly report the income and expenditure accounts of property maintenance and renewal fees to the industry committee and accept the audit;
10, accept the guidance and supervision of the street and real estate management departments, and cooperate with community management.
Service scope and responsibility of the property 5
1, responsible for completing and arranging the daily maintenance of electricians;
2. Assist to solve the owner's related problems;
3, cooperate to complete the annual electrical equipment maintenance plan;
4, responsible for the operation and management of the transformer room, command to deal with accidents quickly;
5, can independently complete the overall work arrangement of normal high pressure.
Service scope and responsibility of the property 6
Explore the establishment of a financial leasing business model in the comprehensive property field to ensure effectiveness, reproducibility and benign assets.
Through marketing, business development and other means, expand customers in the comprehensive property industry, develop channels and targeted customers that meet the requirements, and open up markets on the premise of ensuring asset safety;
Cooperate with the team to explore the basic rules and feasibility system for establishing new business;
Collect industry customer information, understand the market situation, control customer risks, and pay attention to the problems encountered by customers in the early, middle and late stages;
From scratch, through exhibitions, introductions, telephone calls, strangers, etc. , to carry out market expansion, channel expansion and customer development and maintenance in the region;
Lock customer demand, negotiate price, arrange materials, adjust on site, write projects, contract management and loan management;
From credit approval to loan signing, control the amount of assets in the region to avoid the generation of non-performing assets.
Scope of services and responsibilities of the property 7
1. Be familiar with the operating procedures and quality standards within the scope, and be fully responsible for the customer service of the management office.
2. Be responsible for making the annual work plan of this department, and break down the work plan into every month and every post (employee), so as to facilitate the assessment and inspection of the work of this department by the company and the competent department.
3. Be responsible for organizing and arranging conference services and reception at the front desk, and handling complaints and repair requests from the owners.
4. Be responsible for the induction training, assessment and management of customer service specialists in the management office. Guide the daily work and code of conduct of employees, and check the gfd and office hygiene of department employees.
5. Be responsible for the fund management of the department and ensure that cash income is paid into the financial account every day.
6. Visit operators from time to time, collect all kinds of business information and feed it back to the management office manager in time.
Terms related to the scope and responsibility of property services:
★ Scope of responsibilities of property management
★ Scope of responsibilities of property customer service.
★ Responsibilities of residential property management
★ Scope of responsibilities of the property management company
★ Job responsibilities and work contents of the property manager
★ The responsibilities of the property manager
★ Responsibilities of Property Management Section
★ Responsibilities of the property supervisor
★ Responsibilities of the property management company