The first part: The experience of hotel management internship in 2022. Through this internship, I have a deeper understanding of hotel management and my own views and understanding of the hotel industry. During my internship in the hotel, I was not only more familiar with the business operation process of the hotel, but also learned a lot in dealing with people and interacting with people.
In this internship, I retrained my service skills and service standards, became more familiar with service work, got a deeper understanding of service and further improved my service skills. More skilled service, able to skillfully complete the service work. Through hotel training, I am more familiar with drinks and dishes, and can introduce and sell dishes and drinks to guests. And with the improvement of service skills, the work efficiency of employees is improved, work mistakes are reduced, and more thoughtful and convenient services can be provided for guests. As xx is a tourist city, it is a place where tourists gather every summer. The hotel specially trained some basic tourism knowledge of xx scenic spot and the routes of tourist attractions near xx to provide more thoughtful and high-quality services for guests. Of course, this also verifies the correctness and importance of this training in future service. Guests have learned about the customs and tourist attractions of xx more than once, and our thoughtful service has won the praise of guests more than once. The accumulation of hotel training and internship experience has increased my employment opportunities and improved my working ability after graduation. In this process, my language ability, communication ability, observation ability, memory ability and adaptability have all been improved.
(1) language ability
Hotel industry is a service-oriented industry. In the process of service, mastering the language ability freely is an important tool and way for hotel employees to establish a good relationship with their guests and leave a deep impression. Language is not only a tool for communication and expression, but also reflects and transmits auxiliary information such as hotel corporate culture and employees' mental state. If you want to master the language ability freely, your intonation should be natural, smooth and kind, your expression should be uniform, and you should be calm and polite at all times. Pay attention to the object of conversation, that is, the identity of the person and the psychology of the guest, and adopt appropriate language. As the saying goes, "people talk and dream and talk nonsense." There is also a very important aspect of language expression, that is, when talking with guests, we should pay attention to whether the sentence composition is accurate and whether the part of speech is misused, that is to say, we should speak logically, not incoherent, wordy, causal and easy to be regarded as guests. We also need to use body language and gestures reasonably. Sometimes, in the process of serving, too much language will make guests feel bored or disturb them, so we need to use body language and gestures or eyes. At this time, body language, gestures and eyes can often provide more satisfactory services to guests.
(2) communicative competence
Because the hotel is a welcoming industry, it receives many different guests every day, both old and new. How to retain these customers depends largely on the communication ability of hotel employees. Although the hotel has a special marketing department to sell and attract customers, as a member of a restaurant, especially the supervisor and manager, we must have our own regular customers. Therefore, we should exercise our communication skills from now on and prepare for future work. First impression is very important for the establishment and maintenance of interpersonal communication. Therefore, elegant appearance, sincere smile and meticulous manners are the keys to leaving a good first impression on guests. Treat every guest sincerely. When guests come to the hotel for the first time, everything in the hotel is strange, and people tend to be wary of strange things. At this time, it is necessary to communicate with the guests with sincerity, gain the trust of the guests, provide powerful choices and services to the guests like friends, let the guests feel your thoughtfulness, and he will naturally trust you, so as to become your customers one step further. The establishment of interpersonal relationships should also run through. Every hotel employee should persistently establish good interpersonal relationships with guests, and should not neglect the guests because of his temporary mistakes and poor thinking, thus ruining the good interpersonal relationships established by himself and other employees with guests at other times.
(3) the improvement of observation ability
The essence of observation ability is to be good at thinking of the guests, put yourself in their shoes, and deliver the service in time and properly before the guests speak. . It is necessary to make the guests feel that the service of the hotel staff is everywhere, but also to make them feel at ease and that the free space is respected. The intimate service of the hotel can always be realized. Good at observing the guest's psychological state, the guest's psychology is subtly reflected in the guest's words and deeds. While observing those vocal languages, hotel staff should also pay attention to guessing the subtle psychology of guests through their behaviors, actions, manners and other silent languages. By doing so, your service will surely win the praise of the guests.
(4) Memory ability
Catering services involve many information that waiters need to keep in mind, such as dishes, styles, tastes, prices, years, degrees, types and prices of drinks, as well as hotel facilities, hotel information and information around the hotel, which requires employees to have a good memory, so as to provide timely and accurate services that guests need. In addition, if we can correctly remember the guests' hobbies and provide them with quality and meticulous services, guests will feel respected and valued, and feel the significance and value of their existence, which will help them to have a good impression on the hotel.
(5) the ability to improvise
You can meet all kinds of people in the hotel, and of course you will meet all kinds of emergencies and contradictions, which requires good adaptability. In case of unexpected events, hotel staff should quickly understand the causes of contradictions and the motives of guests, and guide them in good faith. Persuading guests to discuss and solve calmly in a restrained and polite way is often a "sedative" to calm their anger. As soon as possible, take various methods to solve contradictions quickly, so that guests can get satisfactory answers. And try to minimize the impact of things and establish a frank, generous and friendly service attitude in front of other guests.
Chapter two: Hotel management practice experience in 2022. After X months of social practice, my first job ended. During the X months working in Chutian Road Hotel, I learned a lot, felt a lot, and realized a lot. During these X months, I also learned something that will benefit me for life. I understand that we are just flowers in the greenhouse at the moment, and we have not experienced any wind and rain, so we will wither when transplanted outdoors. Therefore, it is necessary and necessary to participate in social practice activities. In this way, when we leave school, we can better step into society, get in touch with society, understand society and join society. Practice can also broaden our horizons in society, increase our talents, and define the goals of our future life. Society is a big classroom, which can let us learn, educate and inspire us, and lay a solid foundation for our future life.
First, try to make money.
Working hard in the hotel all day, dealing with the same things and doing the same things every day, is really boring and hard. I really understand that it is really not easy for parents to earn money at home.
Second, interpersonal communication.
What impressed me most about this practice is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only when you have experienced it can you understand it and have a profound experience.
The hotel is like a big dye vat. People get together for work. Everyone has his own thoughts and personality. It takes a lot of skill to get along with them. If we can't change anything in communication, then we must adopt various methods to adapt to it. I learned a lot from this practice, but the most important thing is that I have greatly improved in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I deeply realized that in the process of practice, we Qin Yingren are hands-on, constantly pondering, constantly learning and accumulating. Ask more questions if you don't understand, consult more teachers, communicate more with colleagues and cooperate more.
Third, the management of managers.
A hotel has many managers, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have your own good management plan. Manage every employee with new management methods. But in terms of management methods, you should have different management plans for different employees, so that your employees will obey you.
Fourth, self-reliance and self-reliance
At home, we have the care, care and care of our parents and live a carefree life. However, only by entering the society and taking part in the work, no matter what kind of difficulties or setbacks you encounter, you must solve them by yourself and bear them alone. During these X months of practice, I also learned to be self-reliant and self-reliant. Everything depends on myself, even if my parents are not around at the moment, I can be independent.
During these X months of practice, I almost gave up halfway. The monotony of work, the pain on my feet, the hot weather and the prickly heat on my body almost made me give up. But I survived, I beat myself, and I can stand on my own feet.
Verb (abbreviation for verb) the importance of occupation
I choose to learn cooking, and naturally I pay more attention to things related to my major in this practice. Although I'm just a Dutchman who works in the kitchen, I'm excited to really apply what I learned at school. In school, the practice time is generally less, and most of the majors I have mastered belong to the theoretical part, which is sometimes not used at all in practical operation. This makes me understand how to combine the theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a more solid foundation for our future work.
Chapter III: Internship Experience of Hotel Management In 2022, I went to a hotel as a room attendant. Not long, only x months, but in these x months, I felt the ups and downs of life. Stepping into the society and starting to work is far more difficult than studying at school. Guests and leaders are very demanding of you. If you don't do it well, you can't. There is no other explanation, and you don't need it. Work is always hard. Many times I want to talk to someone, but I don't know who to talk to. I also wanted to resign many times. But when I think of my parents' hard work, they never want to go to work in front of me. They taught me from an early age to be strong. Everything can't develop as I wish, so whenever this time, I will continue to work with clenched fists and paralyze myself with more work.
Hotel customer service, this job is not easy. The daily work is to clean up the rooms of the check-out guests. Generally, hotels check out at x pm and are not allowed to stay before x pm. What I have to do is to remove all the sheets and bedding in the room, put on a new set and put my shoes in a new place in these X hours. If you use disposable paper shoes, you need to prepare shoes again and uproot the living room before changing them. Single rooms have 1 to x pairs of shoes, double rooms have x pairs, and extra shoes are used as backup. The cups in the room should be washed x times or more. I never dare to be lazy. I wash the cup every time, more than x times. And cheers without leaving any water stains.
Quilting is a manual and technical activity, so the cups should be laid neatly without leaving any traces. Just like a white wall, it is flat, and the corners that hang down must be neat without wrinkles. Basically, it takes about half an hour to tidy up a whole set of rooms, and I need to take care of the hygiene of five rooms. So during the afternoon from X to X, I was very busy, but I also got good exercise. Back when I was at home, my mother folded the quilt and tidied the room like this, every day, and never changed. Why do you feel bitter and tired after only a few days? I am no longer a flower in a greenhouse or a student in an ivory tower. When I entered the society, I had grown up.
Chapter four: Hotel management practice experience in 2022. I started my internship at the end of this year. During my internship, I felt deeply, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During my internship, I followed the hotel's arrangement and plan step by step, studied hard and worked actively.
During my internship, my work scope is the front desk of the hotel. At first, I was assigned to the switchboard. Generally speaking, this job is the simplest and there is no pressure at work. After working for x months, I feel that my passion will be erased by this boring job. But at this time, an opportunity appeared in front of me. Through my unremitting efforts and the help and care of hotel leaders, I successfully won the second place in the service skill competition. I changed my internship post after the game. I stayed in the concierge for xx days. The main job of the concierge department is to welcome guests, open doors for them, greet them with a smile and guide them. Although the concierge didn't arrive much early, I was glad to see the chubby and lovely supervisor.
In the next x months, I will go to the front desk for an internship. Relatively speaking, the front desk is a very training place. You have to face all kinds of guests every day and solve their problems. Any question, whether reasonable or unreasonable, should be answered satisfactorily. The customer is God, which is the principle respected by the service industry. There are many trivial matters at the front desk, which is the hub department of the whole hotel and also comes into contact with the cashier. I made many mistakes when I first came to study at the front desk. The department leaders gave me patient guidance and great help, which made me grow up quickly. But I worked hard myself, lived up to the expectations of the leaders, got on the right track soon, worked independently, and was able to stand alone. In these X months, we have also experienced National Day holiday, New Year's Day, Spring Festival and other major festivals. In this busy festival, we learned a lot and passed it smoothly. As they say, after all this, it proves that we have really grown up and started our own business.
The work is very tired and hard, but it is also very happy and happy. Busy and hard work will make us depressed and shrink back afterwards. But you face it and solve it. This is growth. At the same time, we live in harmony. In this big family, we support each other, face difficulties together and go out to play together, leaving us with laughter.
In short, during my internship, I tried to retreat because of difficulties, but I was also proud. I also learned knowledge that is not available in books. I have also served a real hotel, enriching and consolidating my theoretical knowledge in college. This internship experience is my harvest. I can use this experience to guide my future study and work, and my understanding of society and social people has deepened. This kind of wealth is precious and priceless! He can teach me how to be a person, what kind of person I will become, and what kind of person I will become in the future. Especially in the period when we are about to graduate, we have defined our goals, defined our direction, gained motivation, found shortcomings, saw the gap and strengthened our confidence. This is our harvest, wealth and result.
Chapter 5: Hotel management internship experience in 2022 After X years of study and accumulation, a new life course-internship has finally begun. As a hotel major student, I chose a hotel receptionist who is similar to my major as my internship post.
First, the purpose of internship
Go deep into the job, understand the specific work content, and combine theoretical knowledge with practice.
Second, the internship content
When I first arrived at the hotel, I was very excited. After all, it's the first time I really stepped into social work, and I feel fresh and curious about everything. But when I officially took up my job, I found that this job was very hard, but it also benefited people a lot.
As the facade of the hotel, the front desk is the first department to influence guests and provide services. The efficiency and profit creation of a hotel basically starts from there. So generally speaking, hotels have higher requirements for the front desk, and usually require English to pass X level.
The work of the front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, it also includes answering questions for guests, helping guests with service needs, telephone transfer, taxi service, air ticket reservation and so on. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but will choose the front desk of the department they contacted first, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. Lack of hair dryers, towels and clothes hangers is usually a trivial matter, but some guests will make trouble without reason. As the saying goes, "the customer is God" and "the customer is always right" is a well-known management motto of the hotel industry, and I have deeply realized it.
At the front desk of the hotel, the work is divided into three shifts: morning shift, middle shift and all night shift, with X days off every week. All-night classes are handled by X people, and both morning and middle classes are handled by X people. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.
Third, internship experience
Internship is a good platform, which gives us a new understanding of society. Only when you have experienced it in reality can you understand that society is so complicated and far from perfect. During my internship in the hotel, for a while, I found my thoughts and opinions so naive, but then I slowly let them go. In college, we are just a blank sheet of paper. Only through internship can we experience society and life. In this humble position at the front desk, I can feel the human feelings in society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things I had never paid attention to.
Obviously, the workload at the front desk is very heavy. Moreover, when the hotel receives important guests, it is generally the manager who will give instructions or even handle them personally, and no negligence is allowed. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same, it is repeated every day, but most of the guests received come from all over the country for sightseeing, so they can feel that different regions have different cultural atmosphere. Of course, most of them are domestic tourists, and few are exotic.
Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. In this long and short time, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should finish every job with our heart, not complain. When you make a mistake, try your best to make up for it, instead of running away. What I want to say is that at present, the salary of the hotel front desk is generally the basic salary plus commission. That is to say, there are many guests and the salary is high. This is the motivation to encourage everyone to work hard and work overtime.
Fourth, the internship summary
As a newcomer, mistakes will inevitably occur in the work. Fortunately, the manager and colleagues didn't blame me very much, but gave me comfort and encouragement, which made me very moved. It is not easy to meet such an enlightened boss and colleagues. Thank an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, never be shy about asking questions.
The internship is over now. It was an unforgettable day, full of joy, sweat and bitterness. It's hard to make it clear in a few words. These x months are very short, but the process is very long. I want to sum up, strengthen my own shortcomings, reorganize my confidence and welcome a new beginning. Through this internship, I really learned a lot of practical things that I can't learn in class.
What kinds of legal professional qualification certificates are there?
A certificate-you must have a bachelor's degree or above, with a