1:02:08
1:05:25
1:08:25
1: 10: 100
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2, the shaping of the first impression, the smallest proportion is
pronunciation and intonation
Explain the content
exterior
body language
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3, when explaining the tourist goods, use () time to shape the product value.
20%
40%
60%
80%
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4, the highest level of tour guide marketing is
sell goods
Sell yourself
Selling feeling
Sales and movement
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5. The proportion of tourism shopping income in China's total tourism income has been hovering in () for a long time, only half that of developed countries.
10%
20%
Thirty percent
40%
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Multiple choice question:
1, tour guides learn to master the triangle theory of promotion in some shopping activities, so you must believe it.
product
Ding Dian branch
Their ability
visitor
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2. When promoting self-funded projects, tour guides should pay attention to
Reasonable timing
Security measures in place.
Don't be identical in content.
Not too many.
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3. What role should the tour guide play when tourists buy tourist goods?
consultant
salesman
staff officer
friend
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4, moved by marketing is
Send charcoal to your door on snowy days-provide help in time
pleasant surprise
equivalent in value
May all your wishes come true
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5. Behavior theory tells us that human behavior process includes three variables.
stimulating factor
Reaction factors
Intermediary factor
Material factor
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True or false:
1. In the process of traveling and shopping, it must be perfectly combined with local culture.
put right
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2. The after-sales service of tour guides does not include product packaging and mailing.
put right
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3. Take accepting others' rejection as a professional lifestyle.
put right
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4. The main reason why tourists buy tourist goods is the price.
put right
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Without preparation before the tour guide goes to the group, it means failure.
put right
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6. The tour guide should analyze the advantages and disadvantages of the products when explaining the special products.
put right
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In order to attract the attention of tourists, we should belittle our competitors.
put right
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8. In business and marketing, tour guides should collect money or sign contracts as soon as possible.
put right
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9, the use of tourism witness method and the third party to speak, can increase persuasiveness.
put right
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10, praise and encourage customers to leave a good impression on tourists.
put right
Who will? Help! ! !