1. Establish a good image and seize the opportunity to create an atmosphere of communication.
The patient's first impression of the nurse is very important, and whether the words used in the address are appropriate will affect the nurse-patient communication. In communication, nurses can address patients according to their identity, age, occupation and educational level, and choose the names they like to listen to on the basis of maintaining patients' self-esteem.
2. Encourage patients to express information.
Nurses should learn to listen, learn to be silent, and cooperate with the patient's language, tone and expression. And show your attention by nodding your head and eyes, so that the patient can feel that you are not only listening, but also have realized his mood. Silence is generally used in communication, mainly to provide a space for the patient to think, especially when the nurse is silent for a moment, the patient will think that you are listening to him carefully.
3. Patients with different educational levels adopt different communication methods.
Patients come from all directions, with different ages and educational levels, which requires every nurse to know something about patients in nurse-patient communication, so as to adopt different methods and seize the opportunity to communicate with patients.
connect
Chinese words, originally meant to dig ditches to connect the two rivers, were later used to connect the two sides of the strait, and also meant to dredge each other's opinions. Language is a very good and effective way of communication unique to human beings. Language communication includes oral language, written language, pictures or graphics. Spoken language includes our face-to-face conversations, meetings and so on.