Nowadays, with the progress of information technology, telecom fraud means are changing with each passing day, and the prevention of fraud often lags behind the upgrade of fraud means. Therefore, as a staff member of a first-line bank, I want to remind the masses through some logical tips that they should do this when they encounter fraud or receive unknown calls:
1, form good habits. If you receive a strange phone call, first check whether it is from other places, and try not to answer foreign numbers, especially landline phones. If the mobile phone is smart, please install anti-fraud software similar to 360, which can prevent fraudulent calls that have been reported to some extent.
2. When you receive a phone call from any trusted organization, claiming that your account or email address involves illegal events, please believe in yourself. You don't have to worry about what you didn't do, and you don't have to trust each other's bad intentions for your sake. Any organization that freezes or deducts the funds in your account needs to go to the bank for legal procedures. There is no need to intimidate or show bodhisattva's heart for you. Now it is a society ruled by law, and these acts must have a legal basis. I believe I am the biggest shield!
3. When you receive phone calls from relatives, friends, teachers and friends claiming that you need to borrow money for surgery or information, please be sure to contact the acquaintances you can contact to confirm the relevant matters. Fraudsters often cheat by taking advantage of the psychology of being easily flustered and worried in case of emergency or disaster. Be calm and don't believe it easily.
4. Highly developed pseudo-information stations greatly increase the probability of customers encountering telecom fraud. At the same time, as a highly developed means of fraud, the behavior of fake information stations is often hard to prevent. Here, if you receive such information, you must contact the customer service phone number announced by major institutions, instead of contacting the website or contact phone number sent by the fake information station. ?
When working, the counter staff should keep in mind:
(1), operate in compliance, protect customers, protect themselves, be good at observing, remind customers in time, and perform work responsibilities and obligations to customers who handle business on the phone.
(2) Regularly check whether the anti-fraud tips are eye-catching.
(3) Pay more attention to customers who remit money from different places. For businesses that customers can't explain clearly, it's best to let customers call on the spot to confirm. Because we have one more reminder, customers will reduce the probability of loss, ranging from a few hundred to several million. The reminder is less than two minutes, but if these two minutes are effective, the opportunity cost of reducing fraud may be as high as several million. Always have a responsibility, a customer.