As a flight attendant, we must first master the etiquette of aviation service in order to do a good job in service. A stewardess is a person who directly contacts and serves passengers. As the saying goes, "You won't get a second chance to make a good first impression." This first impression is very important for a flight attendant. A passenger may fly once in his life, and your first impression will remain in his heart forever. Therefore, it is very important for a qualified flight attendant to master aviation etiquette.

Language etiquette: As the saying goes, "A good word warms the winter, and a bad word hurts the cold in June", it can be seen that whether the language is used properly and whether it conforms to etiquette will have completely different effects. In daily life, people use language to talk, express ideas, communicate information and exchange feelings, thus establishing, adjusting and developing interpersonal relationships. A person's speech is an important symbol to examine a person's character.

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) the way you talk. Whether as a speaker or an audience, you should keep full of energy, natural and generous expression and pleasant face when you speak. You should look at each other with gentle eyes.

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) the choice of topics. First of all, we should choose the topics that the other party is interested in, such as aviation-related topics, how high the plane flies, the route landmarks that our flight flies over, and the problems that should be paid attention to during the flight.

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) the speaker's performance. When talking with passengers, flight attendants should be accurate in language expression, complete in meaning, soft in voice, friendly in tone and moderate in speech speed. At the same time, we should take care of passengers' emotions and moods. Don't chatter on your own, but also give passengers a chance to talk and communicate with each other.

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) Be a patient listener. When talking with passengers, you should pay attention to patiently listening to the passengers' speeches and make positive responses to the conversation to show sincerity, such as nodding, smiling or simply repeating the passengers' conversation. At the same time, proper praise is also essential, which can make the conversation more relaxed and friendly.

How to be a qualified stewardess-

Interview skills of flight attendants