On the evening of September 13, Ms. Zhai fell from the swimming pool on her way back to the dressing room after swimming class.
"The floor is too slippery! I slipped while walking, and my mouth was full of blood. At first glance, all three teeth in the upper row were broken, and I was too scared to know what to do. " Ms. Zhai said that because there were no staff around, she stayed in the same place for a long time and immediately went to a nearby hospital. After filming, the doctor filled her teeth. "The preliminary examination result is that three teeth are broken and another bone may be broken. The doctor said that the treatment period is at least three months and the cost is about 60,000, depending on the recovery of teeth. "
"At that time, there was no anti-skid mat in the whole dressing room, and there was no sign of anti-skid where I fell. The floor was covered with water stains." Ms Zhai said that she found a person in charge of Crowne Plaza Hotel afterwards.
"The hotel also contacted people who trained swimming in Tian Lei. The training class said that there is insurance and I am willing to bear my treatment expenses. " Ms. Zhai said that the training class let a swimming coach take charge of her affairs. At first, the other party had a good attitude, accompanied her to the stomatological hospital, paid the fee, and told Ms. Zhai to call him after the treatment and go to the hospital together.
"Later, I sent WeChat to ask her to accompany me to the hospital. The other party replied that I wanted to pay in advance. I think this is very irresponsible and there is no guarantee mechanism. " Because the treatment cycle takes three months to six months, Ms. Zhai will discuss with the swimming coach to see if the training course can pay all the treatment expenses to the hospital and how much each treatment costs. Finally, if she withdraws more and makes up less, she can sign an agreement and write down her responsibilities.
Who knows, the other party's attitude suddenly changed. The original person in charge of this matter has changed to a surname Cheng. "。 The other party said that I should read it first and then pay 30%. "In this regard, Ms. Zhai feels wrong.
A few days ago, the reporter interviewed Ms. Guo from the Marketing and Media Department of Crowne Plaza Hotel. She explained to reporters that the swimming pool in the hotel is outsourced, and the outsourcing company contracts the swimming pool to different training courses at different time periods. "Ms. Zhai has nothing to do with the hotel. We also helped contact the outsourcing company to solve this problem. Moreover, some staff members entered the locker room to shoot videos afterwards and found no water on the floor. " Ms. Guo said.
Subsequently, the reporter contacted Ms. Cheng of swimming training, and she refused the interview.
In this regard, Shaanxi Yang Lei said that hotels, as operators and managers of swimming pools, should fulfill the security obligations of managers. According to Article 37 of the Tort Liability Law, managers of hotels, shopping malls, banks, stations, entertainment places and other public places or organizers of mass activities who fail to fulfill their security obligations and cause damage to others shall bear tort liability.
"Therefore, if a consumer suffers personal injury due to insufficient anti-skid facilities in the hotel during consumption in public places such as swimming, he may ask the manager to bear the liability for compensation commensurate with his fault." Yang Lei said.
Since there are laws to follow, I hope things can be solved satisfactorily.