1. When the phone calls, hear the bell, run to answer it, and take off the receiver before the third bell rings. Say hello before you speak, and report your situation to the company and departments. Listen carefully when the other person is speaking and write down the main points. When you can't hear clearly, tell each other in time.
Keep the phone short and to the point, and don't chat on the phone.
3. When answering the phone, ask the name of the other party's unit and its subordinate departments, and provide convenience for the designated receiver when transferring the phone. In order to prevent the call from being dropped, you should tell the other party's phone number before the transfer, and tell the other party that if you lose it, the customer can call directly. When you judge that you can't handle an unspecified phone call, you can tell the other party frankly and give it to someone who can handle it immediately. Before handing it over, you should simply tell the recipient what the other party said.
Don't make personal phone calls during working hours.
6. Don't speak too loudly, just let the other person listen clearly, otherwise the other person will feel uncomfortable and affect the work of others in the office. Don't use hands-free calls.
7. When the person the other party is looking for is not here, please don't pass the message casually without knowing the other party's motives and purposes. Don't tell the destination of the designated recipient without authorization.
8. When you meet a visitor on the phone, in principle, you should entertain the visitor first. At this time, you should apologize to the caller as soon as possible and hang up after getting permission. However, if the content of the call is too important to hang up immediately, you should tell the visiting guests to wait for a while and then continue the call.
9. When communicating by telephone, repeat the main points and reconfirm the number, date, time, company name, customer name, etc. In order to avoid mistakes.
10. If the other party directly asks the whereabouts of the boss without giving his name, he should politely ask, "Who's calling, please?"
1 1. Tell the guest that there is a phone call. If there is something urgent to convey, it is best not to convey it orally. You can use a note to convey a message, so that you can avoid revealing secrets and avoiding embarrassment and unhappiness caused by interruption.
12. If you meet someone who dialed the wrong number, don't yell at them or hang up, but politely tell them that they dialed the wrong number. On the contrary, if you have the wrong number, you should apologize to the other party immediately.
13. If the phone suddenly breaks down and the call is interrupted, you must call the other party with another phone at this time and explain it clearly to the other party.
14. Finally, say goodbye politely and thank you. Wait for the other party to cut off the phone, and then put on the receiver.