Current location - Education and Training Encyclopedia - Education and training - What are the contents of customer service training in case field?
What are the contents of customer service training in case field?
This training includes basic etiquette training, professional knowledge training, service attitude training, communication skills training, teamwork training and emergency handling training.

1, basic etiquette training, including reception etiquette, telephone etiquette, meeting etiquette, and how to receive customers politely and appropriately.

2. Professional knowledge training, including understanding of real estate projects, such as project characteristics, surrounding environment, traffic conditions, and sales-related knowledge, such as sales processes and sales skills.

3, service attitude training, emphasizing enthusiasm, patience, thoughtful service attitude, let customers feel respect and care.

4. Communication skills training, including how to communicate effectively with customers and how to deal with customers' problems and complaints.

5. Teamwork training emphasizes teamwork and provides more efficient and better service.

6 emergency training, including how to deal with emergencies, such as safety accidents and natural disasters.