The First 2020 Logistics Professional Training Report
I've been practicing for nearly two weeks before I know it. From the initial disdain to the current tension, I never thought that employment was imminent. At first, I thought this training would be just a form as before, and I was just a walk-on in this form, but now I realize my original mistake, a huge mistake. The training place is xxx Logistics Park. To tell the truth, the gap between seeing xxx Logistics Park for the first time and my imagination is still quite big. In my understanding, as a logistics park, there should be at least one parking lot, but what I saw was nothing but facade houses, warehouses and steel yard, and there were very few vehicles. But through further contact, I really realized that my original idea was wrong. At least, because they are all on the road, the number of vehicles is less, which reflects the good benefits of the enterprise. Xxx Logistics Park is a large-scale logistics enterprise invested and built by xx merchants. It was founded in 20xx. The company is headquartered in xXX city, XX province. It is a large-scale logistics park integrating logistics and commerce. The park covers an area of xx mu with a total investment of xx billion yuan. The park has more than XX logistics business enterprises, including banks, insurance and other financial enterprises, providing all-round services for the park and surrounding enterprises. On the first day of coming to xxx, we received a very warm reception. Manager xx personally explained the current situation of xxx, including business philosophy, service concept, development direction and quality policy. In the afternoon, I visited the warehouse, property management and information center of xxx, and got a more objective and comprehensive understanding of the whole logistics process in kind.
Although the first day of training was a whole day, it gave me a unique feeling, because those were not in the book, and when I came back to hear the disappointment of other groups, I was more sure that I should cherish this training opportunity. After the training, we visited xxx factory, XX Electric and xxx Chase respectively under the leadership of XX. These three enterprises are mainly manufacturing, and what impressed me the most is red beans. In xxx factory, we saw how to process the cotton bought from the market through a series of processes such as blowing, carding, drawing, roving, spinning and grooving, and finally form a cotton thread. In the whole process, how does the enterprise control the cost of each step?
When we were leaving, xx of xxx factory gave us some advice. First, don't aim too high. We should be down-to-earth in the university and learn the basic things solidly. Secondly, be a conscientious person. Knowledge is accumulated. Only through diligence and repetition can we accumulate knowledge, and we can experience new things in the process of repetition, so that we can learn new things by reviewing old things. Finally, you should have team spirit. Everyone plays a different role. How to work harmoniously with them is the basis of whether you can go further in the enterprise. Never be a team destroyer. Helping others is helping yourself. I still remember that it rained in Mao Mao that day, but for me, the rain was so worthwhile and different.
In the next few days, we conducted training in the warehouse, property management and information building of xxx. My first stop is the warehouse, which is the distribution center of xx in xx. Xx received us. She introduced us to the specific operation mode of xx warehouse. From the consistency of "object-card-account", we can see that the warehouse management is rigorous and orderly, and at the same time, she also answered some questions we raised, such as "xx objects". Then, in the actual operation process, as a warehouse manager, how to carry out the goods in and out of the warehouse to achieve this, and what to do when the goods are out or inconsistent with the quantity on the list. Through this link, I realized that, first, no matter how careful people make mistakes, how to solve them is the first priority, instead of blaming themselves for their mistakes and delaying the later things. Secondly, I must have the determination to bear hardships. In the conversation with xx, I learned that in the peak season of marketing, the workload of warehouses is very heavy, and it is common to work long hours, so it is very important to have a determination to endure hardships.
The second stop I went to was property management, and xxx took time out of his busy schedule to receive us. He mainly introduced us to the management of facade houses in the whole park of xxx and how to solve problems in management, such as the "three-step" policy that is often used. Xx said that in property management, what we have to do is to provide good service and then good service, so that every enterprise staying in xxx can get satisfactory service, and don't be afraid when there are contradictions and disputes. I think xx is not only talking about work, but also about interpersonal communication. The last stop is the information building. Because it is still in the state of construction and development, what we can see is not very comprehensive, but through the field observation of several computer rooms, we also know that the amount of information needed to support this seemingly small logistics park is still huge, and only the smooth communication can ensure the orderly progress of all links.
At the end of the training, xx specially held an exchange meeting for us. At the meeting, xx explained the personality, skills and workplace traps from simple to profound. When he talked about introverts being extroverted and looking for "three people", it inspired me a lot. I am an introverted person. I have suffered a lot from introversion since I came to college, so I have been trying to make myself extroverted. After that, xx explained the skills to us in detail. He used his many years of workplace lessons and experience to tell us the necessary skills in the workplace, such as the principles of "employment and love", "four noes" and "three noes", which we have never been exposed to in school. As xx said, to be faster than others, you have a wing, which is not enough. You must find another one.
This training has made me tense a long-term relaxed heartstring for the upcoming employment. In the face of employment, I won't bump around like a headless fly again. I will try to know myself, improve myself, learn to choose, know how to give up, and endure loneliness and temptation. Isn't working like going to jail? What we have to do is to be so wonderful in this kind of work!
The second 2020 logistics professional training report
With the expectation of enterprise training life, combined with the study of logistics theory in school, I have a certain understanding of the definition, basic functions and various operational processes of logistics. I hope to combine these theories with practical operation through training, improve my ability to apply knowledge in practice, and further understand the characteristics, main equipment and operation process of current market logistics. By analyzing them, I can promote my future study and put forward suggestions for improvement in combination with the theories I have learned. Based on this, I entered xxx company and started my graduation training life. Xxx is the brand of xxx Co., Ltd. in domestic and international express delivery business. Under the situation that private express delivery has entered an inflection point and the competition is increasingly fierce, xx should strengthen its own construction, improve its management system and improve its service quality. At the same time, we will further invest in the development of computer software to complete computerized management, so that the overall management and service tracking inquiry of xxx will enter the stage of information and scientific management as soon as possible. The business complaints handled by xx Company, the delivery time of salesmen and the disharmony between branches are all problems that need to be solved.
In the actual training process, I have some personal experience on logistics:
1. Stack goods. Goods that cannot be inverted should be placed as required, so as not to damage the goods, and the goods should be placed reasonably (for example, avoid pesticides and food being placed next to each other).
After the train is unloaded, take the list to order. In case of shortage, overload or damage, it should be noted on the list and submitted to the claim department.
3. Strengthen and consolidate the overall level of the company's customer service department with the head office as the center and each district, branch and site as the unit. First of all, leaders should take responsibility for themselves, criticize and educate in time when problems are found, and train employees regularly to improve the overall customer service level.
4, the company should increase the intensity of network publicity, all employees should strengthen the training and promotion of network system. Because in the era of network information, especially as a logistics company, the recognition and evaluation of a logistics company by a manufacturer and an enterprise is often largely based on its network propaganda scale and network influence. With the development of e-commerce, shopping through online orders has become more and more common. A good logistics company should develop its own network informatization and publicize the company through the network.
5. Drivers are prohibited from loading and unloading goods savagely, resulting in high cargo damage and slip rate.
6. The personnel department and customer service department of the company should absorb and adopt the good suggestions put forward by employees every month, so that each piece can respond, and the adoption can be directly published in writing through QQ group and email, so that everyone in the company can have something to say from the grassroots to the top. Everyone's post can be exposed to different things. Often grass-roots suggestions can directly affect the development of the company, giving full affirmation and reward to good opinions and acceptable opinions, and giving reasonable explanations and responses to those that cannot be accepted and adopted. Doing so can improve employees' work enthusiasm and loyalty to the company, and can also tap talents from it to promote the harmonious development of the company.
In the company, there are many administrative personnel, just like the leaders of our school and the class cadres in the class. If you want to be a good manager, you must have good management methods and manage your employees, your subordinates and your classmates with artistic management methods! If you want them to obey your management. Then you should use different management methods for each employee or each classmate, which means: in management, it should vary from person to person!
All knowledge comes from practice. Practice is the source of knowledge, which shows the necessity and importance of personal practice, but it does not exclude the necessity of learning indirect experience. The development of practice constantly promotes the development of human cognitive ability. With the continuous development of practice, new problems are constantly raised, prompting people to solve these problems. With the continuous solution of these problems, people's cognitive ability will continue to improve and improve!
Marxist philosophy emphasizes the decisive role of practice in cognition, and cognition has a great reaction to practice. The reaction of cognition to practice is mainly manifested in the guiding role of cognition and theory to practice. Knowledge is produced on the basis of practice, but once it is produced, it is relatively independent and can guide practice. Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned can come in handy.
Learn without practicing, then what you have learned is equal to zero. Theory should be combined with practice. On the other hand, practice can lay a foundation for finding a job in the future. Through this period of practical training, I can learn something that I can't learn at school. Because the environment is different, the people and things you contact are different, and the things you learn from it are naturally different. Learn to learn from practice and practice from learning. We should not only learn well what we have learned in school, but also learn other knowledge from life and practice, and arm ourselves in an all-round way in order to stand out from the competition and express ourselves.
Through this training, I summed up the advantages and disadvantages, opportunities and challenges of the express delivery industry:
Advantages: The enterprise has been engaged in express delivery service for a long time, and has a professional team with rich experience in express delivery management and practical operation, which can provide customers with various express delivery services.
Disadvantages: unreasonable staffing, too many employees, affecting the efficiency of enterprises; The information system is not fully utilized; The lease form of warehouse is too simple and rigid, and the rent is high.
Opportunity: Although the logistics industry is a new industry, it has great development space and market potential, and the employment prospect is very considerable. Challenge: The competition of express delivery enterprises is becoming increasingly fierce. How to optimize your own workflow and make full use of existing equipment and facilities to reduce costs?
In the company's practical training, I learned about the society in practice and learned a lot of knowledge that I couldn't learn in class. It also broadened my horizons and increased my knowledge, laying a solid foundation for us to better serve the society in the future. Think about how time flies. In a blink of an eye, the training in the company has passed, and I am glad that the school has such an allocation. I know that the purpose of the school's training is to cultivate our ability to analyze and solve practical problems independently by using the basic theories we have learned in our major. In this training, I am working hard with a learning attitude.
The Third 2020 Logistics Professional Training Report
I was a little worried when I first entered the training unit. Studying the professional knowledge of logistics management in universities is out of touch with the knowledge needed for training positions. However, after several days of adaptation, I gradually adjusted my concept and correctly understood the positions and development direction of training units and individuals. I believe that as long as we are based on reality, change and adjust our perspective, forge ahead, and keep climbing on the road to success, one day, those successful opportunities will follow, prompting us to become recognized talents in the field of logistics management. I firmly believe that "practice is the criterion for testing truth". Only by applying the theoretical knowledge of logistics management learned from books to practice can we truly master this knowledge. Therefore, as a student majoring in logistics management, I was lucky enough to attend the graduation training for nearly three months. First, the purpose of training
By understanding practical training, we should strengthen the combination of theoretical study and practice, verify and consolidate the theoretical knowledge we have learned, deepen our understanding of relevant content, get in touch with practical knowledge outside the classroom, and deepen our understanding of the needs of the society for this major. Broaden our horizons and ideas, and accumulate experience for the upcoming society.
Second, the training place
Xxxx logistics co., ltd, hereinafter referred to as (xx logistics), was established in 20xx 10 with a registered capital of xx million yuan and its headquarters is located in xx, the capital of xx. The company consists of LTL freight division, vehicle management real estate division, warehousing and distribution division, express delivery division, trade division, customer service department and xx operation branches. With nearly xxxx employees, more than xxx vehicles and a storage area of over xx million square meters, it is one of the fastest developing logistics companies with the greatest market potential in xx area.
The company implements a straight-line chain operation mode, fully applies the e-commerce network management system, and has service outlets all over major and medium-sized cities in xx, providing our customers with direct round-trip transportation of whole vehicles/LTL lines nationwide; Transit cargo transportation throughout the country; Freight prepaid, payment collection; Brand agency, warehousing and packaging, door-to-door distribution and other third-party logistics value-added extension services. In addition, xx Logistics introduces advanced modern logistics management concepts, aiming at providing customers with high-quality and all-round logistics services.
Third, the training content and process
On the first day, I got up early to go to work. I look forward to being one of them. When I walked into the unit, I met the manager at that time. He took the two of us to know the staff of the company, and they enthusiastically introduced their positions and names. After a brief talk, we began to introduce the nature of our work and the arrangement of our work tasks. Finally, the manager made a short speech to welcome us and wish us success in our work.
The next step is to familiarize us with the business. The company specially found a business elite to introduce us and learn the basic content of the business from him. What we will mainly do in the future is to contact customers, engage in business, sign contracts and close deals. Contacting customers is to communicate with lower-level customers first and ask them what products, specifications, prices, quantities, precautions, etc. Then look for superior customers, make clear the requirements of subordinate customers, and sign the contract if they can meet them. Or do the opposite process, from top to bottom, the result is the same. After the company signed the contract with the superior and subordinate customers, it reached the stage of transportation and delivery. Risks are everywhere, and avoiding them is the key. Try to perfect the contract and avoid risks. If the risk still exists, we must find a reasonable and humane way to deal with it. Afterwards, I learned about the national road transport agreement, how to fill in the freight documents, what matters need attention and so on through my colleagues. During the short training, I got a preliminary understanding of the company's basic business and became familiar with the operation process of third-party logistics. On the one hand, I applied and expanded my professional knowledge to the training work, and then learned more logistics professional knowledge, which laid the foundation for future work. On the other hand, I learned how to deal with the relationship with customers effectively. In practice, I deeply understand the importance of the application of professional knowledge and professional sentiment that a staff member should have in the work process.
Initial stage of training-customer service office of ——xxx department
Logistics customer service refers to the mutual behavior between customers and logistics enterprises in order to promote the sales of their products or services. In the process of providing services to customers, the exchanged products and services will add value. The company has made great achievements in business development, marketing and brand building. To this end, the company decided to continuously improve the service level of logistics customers, continue to provide customers with high-quality and most effective logistics services, establish a wide influence in xx and even the whole country, and have the strength to build an excellent logistics enterprise image. With the change of industry concept and the increasingly fierce market competition, how to improve customer satisfaction and improve the customer service level of logistics enterprises has become an important topic that logistics enterprises urgently need to study and solve! The main tasks of this stage of training are:
1. Answering customer calls, such as consulting customer service information in business operation, accepting customer service complaints, providing related business and process introductions, accepting and processing customer business documents and instructions, etc.
The company has a perfect customer service system, so that customers can call at any time to inquire about the status and location of their goods. If the goods are lost, they can also inquire about which link was lost, so that the perpetrators can be accurately identified and they can bear the corresponding responsibilities. This system greatly regulates people's behavior. Give basic and detailed explanations to customers who are not familiar with the company's business, so as to make customers satisfied with the company's business, increase the company's customer base, expand the company's business scope, and enhance the company's visibility and credibility.
2. Track and record the customer's orders, fill in the contents accurately, and make corresponding documents, so that customers can keep abreast of the operation dynamics.
What the customer service staff need to do is not as simple as answering the phone. They also make corresponding orders for customers and record each item in the computer. There are countless calls to the customer service department every day, so the staff of the customer service department have to record orders with a heavy workload every day, which requires each staff member to have a very fast typing speed. During the week of training in the customer department, we learned how to organize documents and verify them in the computer.
3. Collect relevant market information, make an information report and feed it back to the company in time.
Customer information can reflect some changes in the market in time. Due to fierce market competition, rich and extensive information will bring effective results to the company. As a customer service department, it is very important to regularly ask old customers about their satisfaction with the company's business and collect corresponding suggestions from customers. Timely and effective feedback to the higher authorities on business conditions, waiting for further instructions from the higher authorities, and playing a greater role in the development of the company.
4. Even if the operation mistakes are made up, the documents will be changed in time to avoid or reduce the adverse consequences.
If there is an operational error in the business, the customer service staff should find it in time and make changes. If it causes customer dissatisfaction, or even affects the normal life of customers, it is necessary to apologize to customers in time and explain clearly, so as to reassure customers.
After about two weeks of training in customer service department, I realized that as a customer service staff, I need to have good psychological quality to accept customers' dissatisfaction or incomprehension, professional service quality to ensure customers' understanding and excellent service attitude.
As a customer service staff, you should master the four steps of communicating with customers:
(1) Keep a correct attitude and believe that the customer's situation is just as he said, and he didn't mean to find fault.
(2) Establish a relationship of mutual trust with customers and integrate into the customer's world.
(3) Obtain the information of the other party accurately, and make clear the needs and expectations of users.
(4) Help him with practical actions to satisfy customers.
Excellent problem-solving skills can leave a good impression on customers, make customers recognize the company's service capabilities, and at the same time generate enough trust in the company to enhance customer loyalty.
Fourth, the training summary
Enterprises with inadequate after-sales service must win permanent customers, maintain customer loyalty and improve customer satisfaction if they want to make long-term profits and become stronger and bigger. When implementing this measure, satisfactory after-sales service is one of the magic weapons for success. One of the important reasons why xxx has become a favorite brand of consumers is that it has done a good job in quality service including after-sales service. Our company's after-sales service is still not enough, and it has not been able to firmly control customers; Customer information management is chaotic, and information is not unified and shared; In addition, the company can't think what customers think in time, and its rapid response ability is poor, so it can't provide the services that customers need.
The fourth 2020 logistics professional training report
First, the purpose of training In order to better adapt to future study and work, on Friday morning of xx week of this semester, the school arranged to try out logistics computer operation on the training computer. During this period, we can use logistics management software to learn and master the basic links and processes of the whole logistics management operation. This allows us to learn new knowledge of logistics management workflow and lay a solid foundation for our future study and work.
Second, the training requirements
Master the basic information input operation methods such as warehouse, reservoir area, location, consignee, goods, location, vehicles, drivers and salesmen; Master the operation of income contract and expenditure contract; Master the production, query and printing operations of harvest orders; Master the operation of position adjustment, measurement unit and product grade conversion; Master the handling of invoice; Master the daily management and operation of vehicles; Master the operation of transportation cost settlement and warehouse cost settlement.
Third, the cultivation of feelings.
Before the training, we only learned some basic knowledge of logistics management from textbooks, but we were not impressed. As for the concept of basic links and processes of logistics management, we only stay in simple book knowledge. Since attending the training class, I have deeply realized that logistics management is actually a very practical course. In practical work, it is practical work. Therefore, we must make good use of this practical opportunity to truly grasp the specific operation of logistics operation process, expand our knowledge and improve our practical operation ability.
In this training, I learned to query, add and modify the basic information of warehouses, locations and reservoir areas; Inquire, add and modify the basic information of customers and consignees; The process of accepting income and expenditure contracts; Position adjustment, product grade conversion and unit of measurement conversion. Theory is the basis of practice, but the ultimate value of theory should be reflected in practice. From this practice, I deeply realized the value and significance of logistics management workflow and deepened my understanding of logistics management.
I thought I just followed the process written in the book step by step, but the actual operation was not as simple as I thought. Even if it is step by step, there are still many problems. Because the process is step by step, as long as one step is wrong, it will not work. Sometimes several related processes are affected by several steps. For example, when operating a series of processes, such as location allocation and pre-warehousing list printing, there are problems in location allocation, and this process may not be completed without some key data, and even a series of linking processes about pre-warehousing cannot be completed. But we don't know what went wrong in these processes, and we can't find the answer by asking the teacher. At this time, I think the school should equip us with a professional logistics management practice teacher, so that we can solve the problems encountered in the training one by one and increase our training effect.
IV. Training suggestions
1, to improve the initiative of students. Because just following the textbook operation process is boring, students may not want to operate it after a while at first.
2. Arrange professional logistics management training teachers to solve all the problems we encounter in the training.
Verb (abbreviation of verb) abstract
Although some minor problems were encountered in the training, it affected the effect of this training. There is no doubt that I have learned more than just adding positions, making inquiries and accepting income contracts.
The fifth 2020 logistics professional training report
In order to combine theoretical knowledge with practice, strengthen students' social activity ability and serious learning attitude, and lay a solid foundation for future professional practice and work. From xx to xx, xx, all the members of the xx session of logistics management major, under the guidance of xx and xx teachers, carried out practical training activities this semester. First, the training time.
Xx, XX, xx to xx.
Second, the training place
Xx logistics center.
Third, training meetings.
This training activity is divided into three parts, namely: training mobilization meeting, three-day field trip and paper writing.
On xx, xx, three teachers and all the students majoring in logistics gathered on the 25th. The content of this meeting is mainly about the safety issues that should be paid attention to after going out for training, how to prepare for training and the writing format of the paper after training. Its purpose is to carry out this training smoothly in the next four days.
Fourth, the logistics distribution center
Then, it is a three-day training study tour. Investigated four enterprises that the training institute went to, namely, xx warehouse distribution center, xx logistics distribution center, xx distribution center and xx medicine distribution center. The students mainly visited the warehousing, transportation and warehousing management of these four enterprises through interviews.
As the saying goes, a good memory is not as good as bad writing. Finally, let the students record what they have learned in these three days by summarizing the papers, which can not only strengthen their memory, but also provide powerful data for future graduation papers.
Through this training, students were given a training opportunity to go deep into the enterprise and understand the enterprise before entering the society, so that they had a more comprehensive and profound understanding of logistics work. It also makes them aware of their lack of professional knowledge. At the same time, the smooth development of this training can not be separated from the efforts of the three teachers behind, thank you!