Pang Min: This problem does exist. For example, we can see that some bus conductors are outspoken when they see migrant workers carrying big bags and small bags on the bus. I think this problem can be changed from two aspects, one is to learn to put yourself in the other's shoes, and the other is emotional change. Society is a big family, and we are all brothers and sisters. No matter what your occupation or position is, to be honest, no one can live without anyone. In this big family, people are always connected.
Yan Yi: Air China has carried out the "four-hearted service" project with the concept of "dedicated service". These four hearts are to make passengers feel at ease, comfortable, comfortable and tempted. Ensure safe flight for passengers; Ensure the accessibility of ticket purchase, boarding and other links to make passengers happy; The beauty and gentleness of flight attendants can make passengers feel comfortable, and sincerely serve them with feelings to make them tempted. We teach our waiters that as long as they take our flight, they are all our customers and we must treat them equally. Of course, our flight attendants sometimes meet some unruly passengers, but they still adhere to the concept of "serving with heart" and treat them equally.