In 20xx, under the leadership of Jiang Qi Co., Ltd., the production and operation company closely revolved around the quality target policy of 1 1, deeply cultivated the quality culture, combined with the "Twelfth Five-Year Plan" for the implementation of double standards for physical quality, and used various quality tools and methods to steadily achieve various quality indicators in 20xx. During this period, the certified product audit and system audit were effectively carried out to ensure the normal operation of the company's quality system. On this basis, we should change passivity into initiative, improve the density of quality training, strengthen quality prevention, and ensure the stability of product quality from the source of purchased parts, production process, delivery to market after-sales. To create "quality JAC" and "quality priority scale" for Jianghuai Automobile Group Corporation, we will provide solid pipeline backing for high-quality parts. ? Summary of key work in 20xx years

I. System audit &; Double check the product certification to ensure the normal operation of the enterprise.

1, successfully passed the supervision and audit of 20xx CCC compulsory product certification;

2. Successfully passed the 20xISO/TS16949 quality system certification audit;

3. 1 1 year successfully completed the two-party audit of the safety parts of the joint-stock company, 1 1 year successfully completed the two-party audit of the quality system of the limited company, successfully implemented 26 quality improvement projects, and the first acceptance rate was 100%.

4. Product audit, internal audit and process audit were carried out in the company as planned, which tested the reliability of product quality and process flow, verified the effectiveness of production process and system flow, and effectively ensured the production capacity.

2. Deepen the construction of quality culture and implement the top ten measures.

1. Strengthen the propaganda of quality culture, organize all employees of the company to carry out knowledge training such as "application of quality tools and methods", make VI logo and seven quality tool kanban, and guide all employees to learn and apply quality tools vividly. .

2, the company's technical and quality personnel actively participate in Jiang Qi group company organization "six sigma basic knowledge" and

3. The technical backbone, quality backbone, production backbone and management backbone of the company were selected to participate in the "ISO/TS 16949 System Training" organized by Jiang Qi Co., Ltd., and three of them obtained the qualification certificate of internal auditors, which improved their professional ability and quality management level.

4. The person in charge of company quality participated in the product certification training organized by China Quality Certification Center and obtained the certification.

The qualification certificate of enterprise quality director has improved the quality management level of quality director.

Three. Physical quality has reached the "Twelfth Five-Year Plan" standard, and the quality pipeline has gone global.

1. Based on the quality system reaching the standard, the quality objectives of 20xx manufacturing company are formulated and distributed to all departments and workshops to urge them to promote their implementation and ensure the steady realization of 20xx annual quality objectives. In 20xx, the qualified rate of the physical quality of commercial vehicles was 99.94%, the qualified rate of the physical quality of passenger cars was 99.96%, and the loss rate of the external market quality cost was 0.098%.

2. Combined with the "Twelfth Five-Year Plan" of the material quality of manufacturing and management enterprises, the benchmarking products were deeply analyzed and studied. Through precise measurement and testing, performance testing, repeated benchmarking analysis and sequential improvement, the standards of N72 1 and M209 are reached. Through precise measurement and testing, the circular benchmarking of Sⅱ and Aⅱ products to be tested was initially realized. During the "Twelfth Five-Year Plan" period, we should constantly strengthen product consistency control according to customer requirements, solve existing product quality problems, shorten the gap with the benchmark, and make the physical quality of products more effectively controlled.

4. Quality prevention means traction, optimization, improvement and elimination of hidden dangers.

1. Sort out the types and manufacturers of raw materials, conduct a survey on all batches of pipes and joints once a month, strengthen the frequency of sampling inspection, and ensure zero defects in the use of raw materials. Throughout the year, more than 3,000 dimensional accuracy measurements, more than 500 performance tests and more than 0/00 material tests were carried out.

2. The 13 team shall be issued with the Record Form of Employees' Self-inspection on the Production Site, which shall be checked twice a month. Provide on-site guidance on the application of SPC tools for employees in related special processes to ensure the stability of key processes and all production indicators meet technical requirements;

3. Strengthen sampling and inspection at the production site, implement 100% batch completion inspection, and issue inspection reports.

4, often go deep into the customer site to master the delivery status and assembly status, and optimize hidden dangers in advance; A large number of investigations and detailed analysis were made on the loading situation of batch problem parts in the market, seven rectification schemes were formulated, and the countermeasures were successfully implemented.

5. Strengthen the core analysis, improve and optimize the common quality problems in the market from the technical point of view, and provide a strong guarantee for the physical quality to meet the standard.

6. Combined with the quality problems of purchased parts, production site, inspection process and market, * * * urged the responsible unit to complete the monthly rectification plan of 12, successfully implemented 56 rectification projects, and regularly tracked and checked the continuous and effective status of the rectification effect to ensure that the completion rate and consolidation rate of the rectification plan continued to meet the standards throughout the year.

Fifth, take the core of market information as the breakthrough point to reduce the external quality loss.

1, starting from market information and starting from the old market, accurate statistics, classification, sorting and business negotiation.

The key market problems of vehicle and passenger car are analyzed in detail, and the raw materials, technology, production capacity and other aspects are investigated and verified, optimized and improved, and the quality loss of external market in 20xx is controlled at 0.098%.

2. Make detailed statistics, collation and accurate analysis on the market feedback list of heavy truck110. In view of the frequent fracture of compressor outlet pipe assembly in heavy truck market, technical improvement was implemented from two aspects of raw materials and technology, and such failures were successfully reduced month by month after implementation in April.

3. Combined with the quality problems existing in the passenger car market, such as the leakage of the rotating oil pot, three rectification schemes for market problems were formulated, and the responsible departments were urged to analyze, rectify, verify and effectively consolidate them.

4. Make statistics on the market feedback list of chassis11+0-September, complain about the material cost caused by the quality problems that have been directly handled with the dealers, and successfully eliminate the repeated material cost.

Six, promote quality management tools and methods, and continue to promote TQM.

1. Conduct all-round quality knowledge training for workshop and team leader, and ask them to organize all members of the team to study and train related contents of work instruction and process self-inspection instruction for 40+4 hours, so as to strengthen quality assurance in the manufacturing process.

2. In view of the quality hidden dangers existing in relevant departments and teams, issue corresponding mandatory topics, conduct training and guidance, supervise acceptance, and achieve 16 QC results throughout the year to ensure the product quality is improved step by step.

3. 1 1 Quality management measures have been improved and sorted out, including audit management system and market quality information management measures. It has promoted the implementation of product quality verification before mass production of new products, standardized the process of collection, statistics, sorting, classification, feedback and analysis of market information, defined the management departments and responsibilities of market quality information, and dealt with market quality problems more quickly and effectively.

Main problems and thinking

1. With the effective development of quality culture, the quality culture of manufacturing management companies has taken shape initially, but it has not really penetrated people's hearts, leading employees to pay attention to quality spontaneously.

2. The system has not covered all production organizations, there are still many dead ends, the system norms have not penetrated into daily production habits, and some employees' quality awareness is still relatively weak and the standards are not high.

3. There are many new employees in the factory, the level of operation skills is uneven, some workshops are weak in quality awareness, self-inspection work is not implemented, and self-inspection records are incomplete, resulting in frequent low-level quality problems. It is necessary to strengthen the training of quality awareness and quality prevention and control methods in team workshops.

4. With the continuous expansion of the company's output and scale, the quality inspectors of raw materials entering the factory, production process and completion are obviously insufficient, and the inspection resources are short, so it is impossible to conduct 100% sampling inspection of incoming, process and ex-factory product batches.

5. With the continuous improvement of customers' requirements for product quality, some products have insufficient detection ability and some experimental equipment is not perfect, such as the short stroke of blasting testing machine, the long-term maintenance of bending testing machine, and the lack of corresponding equipment for pulse test and cleanliness test, which cannot be implemented within the company.

6. Some production equipment has low performance parameters, such as the equipment used in the special process of sealing hoses and metal pipes. After years of use, equipment aging and tooling wear lead to low product precision, key parameters and stability, which affects the improvement of product quality.

7. The customer's on-site quality information feedback and processing channels are not smooth, the feedback information is not comprehensive, the service is not timely, the information is not delivered within the effective time, and there are no measures on site, which leads to customer complaints.

Eight. There are insufficient quality management personnel in the department, and there is still a certain gap between the professional knowledge level of personnel and the current production output and variety scale. The popularity and depth of tools and methods are not enough, there are too many blind spots, the knowledge chain is not perfect, and the professional management level is not high. It is necessary to strengthen the study and training of professional business knowledge and system specialty. Key work in 20xx years

1. Adhere to the "three levels" theory of quality management. Strengthen the study, digestion and understanding of quality concepts, and strengthen the training of all employees on quality awareness, quality knowledge, quality tools and methods.

2. Fully implement the quality policy of "adhering to the quality and benefit line" of Jiang Qi Group, and under the guidance of the "Twelfth Five-Year Quality Plan" of Co., Ltd., work out the "Quality Objectives of 20xx Manufacturing Management Company", formulate various quality compliance plans of the company, and promote their implementation.

3. Through the establishment of product certification and quality management system, the system requirements and operation specifications will be implemented in the post operation standards, and the product manufacturing level and physical quality will be improved.

4. Continue to deepen the construction of quality culture. Through continuous training, strengthen the quality awareness of each employee; Create a strong quality culture atmosphere with standard ⅵ image.

Verb (abbreviation of verb) further develops the "Twelfth Five-Year Plan" double quality standard. During the "Twelfth Five-Year Plan" period, dynamic benchmark products will be determined from the aspects of quality management system planning, system standard construction, standard monitoring and continuous improvement, and the quality level of benchmark products will reach or exceed through the ideas and methods of accurate measurement, standard construction, standard monitoring and continuous improvement.

6. Strengthen source management and implement "from rectification to prevention". Strengthen process verification, strive to do things right from the beginning, and strive to minimize the cost of design quality. Do a good job in the evaluation of new products and products at all stages before mass production, and implement the evaluation responsibility mechanism.

7. Strengthen supplier management, optimize supply chain and optimize suppliers. For the selected suppliers, follow the principle that training is more important than selection. Make an annual two-party audit plan for the main material manufacturers and implement it as planned, requiring the main material.

Suppliers have passed the ISO/TS 16949 system audit to ensure product quality;

Eight. Improve internal quality management of the department. Introducing the concepts of 6σ management and green belt professional management requires training professional quality management personnel and system management personnel. Cultivate excellent inspectors and improve the functions of team leader, coach and inspector.

9. Accelerate technical quality improvement and continuously improve product quality. During the Twelfth Five-Year Plan period, product standards should be updated and upgraded; Strengthen the improvement of process capability.

Popularize and popularize quality management tools and methods more deeply. Rational use of tools and methods is the way to continuously improve quality management; Adhere to the promotion of PDCA cycle and other tools and methods to steadily improve product quality. Through the use of tools and methods, quality management can be implemented in the field and in the team.

XI。 Strengthen the development of QC activities and strengthen the QC research process. Combining with one or more quality problems existing in the workshop team, collect excellent topics or issue mandatory QC topics, and deliver them to the corresponding units for QC research and conquer. At the same time, quantify the QC project indicators of each unit, implement the performance appraisal system, and promote quality improvement. In short, in a word, 20xx quality work strives for survival in the crisis; Quality work in 20xx years strives for development through opportunities. The quality work in 20xx should build a brand in quality, strive for perfection, follow JAC, and realize a steady leap from "Made in China" to "Brand in China".

extreme

First, working ideas.

Based on the group commercial management company system, an integrated management system with quality control mechanism as the core is established to effectively operate and continuously improve the company's three standards, and comprehensively improve the company's management and service quality.

Second, the work summary

1. Establish a quality inspection mechanism.

Due to the transfer of the original quality supervisor, the company's monthly inspection work was once stagnant for about half a year. Although the weekly patrol mode is adopted, it does not give full play to the role of pressure conduction quality control mode. Since the month of its establishment in August, the Quality Department has given full play to the inspection function in the form of monthly inspection according to the requirements of the company's management system, supervised and inspected the on-site management, daily inspection and weekly inspection of various departments, pointed out the problems existing in management and service in time, put forward corrective and preventive measures and correction time limit, and reinspected the correction results, effectively controlling the management and service quality. In the next two months, we constantly improved the inspection means to detect the internal control ability of each business department with the problems detected, and strengthened the control of each business department through monthly inspection, so that the existing problems could be controlled step by step, thus making the three-level inspection mechanism truly established and making the quality control work more systematic and effective.

From the end of June, 65438+ 10, our department strengthened the on-site inspection, communicated with relevant departments in time and re-examined the problems found, and put pressure on business departments through this intensified inspection, which significantly improved the on-site management and service quality.

2, the implementation of internal audit

Although the staff of our department are old employees of Wanda Group, they are newcomers to this commercial management company and do not understand the characteristics and management of commercial projects.

Based on this, at the beginning of the establishment of the department, under the correct guidance of the general manager of the company, with internal audit as the starting point, the operation and existing problems of the company's management system were basically found out within 5 effective working days. * * * Found 86 problems, issued 47 reports on corrective and preventive measures, comprehensively formed an internal audit report, verified the implementation of corrective results and corrective measures, and ensured the normal closure of internal audit procedures.

3. Optimize the management system

Through the implementation of quality control methods such as internal audit, monthly inspection, daily spot check and surprise inspection, the problems existing in the operation of the company's management system are clarified. From the end of September, it took about 65,438+0 months to organize all departments of the company to optimize the management system. Through the development of this work, not only some managers are mobilized, but also managers in various departments are more familiar with system documents and more clear about control points. This time, the overly complicated documents, processes and forms are simplified, the inappropriate system documents are comprehensively revised, the blind spots in the work are supplemented, and the imperfect system documents are improved. Overall, * * * added 6 files and 50 tables, modified 46 files and 26 tables, and deleted 6 files and 35 tables.

4, the implementation of management review

101October 2 1, assist the general manager to organize this year's company management review meeting after the company's management system is optimized. Taking the real data of the third-party customer and consumer satisfaction survey, the service improvement with low customer and consumer satisfaction, the complaints and handling of merchants and consumers, the maintenance and handling of merchants, and the optimization of management system as input information, the operation of the company's management system this year was reported to the participants, which provided a full and effective evaluation basis for this meeting and finally formed a management report.

5. Cooperate with supervision and audit.

10 year123 -25 October ushered in the first supervision and audit since the certification company passed the company management system certification. Our department accompanied and fully cooperated with this audit, and issued a Report on Corrective and Preventive Measures to the responsible department according to the audit opinions, and will verify the implementation of corrective and preventive measures within the time limit.

Third, the highlights of work

1. A three-level inspection mechanism has been established, so that the quality control function can really be brought into play.

2. By optimizing the management system, further clarify the management responsibilities, straighten out the management points, and revise the principles of environmental management planning, and revise the cleaning service planning document that was originally suitable for self-management to be truly suitable for the management of outsourcers. The optimized management system is more applicable, operable and effective.

Fourth, the shortcomings in the work and improvement ideas

Although in just over three months, our department has done a lot of concrete work and made small achievements, but we know that there is still a gap from the job requirements, as follows:

1. Although the quality control mechanism has been established, it still needs to be further improved. In the future, we will strengthen the inspection of the self-control ability of various departments and improve the management and service quality in all directions.

2. As the direct department of the general manager, we haven't done enough to follow up the resolutions made at the regular meeting of the company. When we fully realized this, we made a profound reflection and began to take action to do this work well.

As a quality control department, due to the busy business in recent months, there are few on-site daily inspections. But no reason can be an excuse. In the future, we will balance all aspects of work, invest a lot of time in management and service quality monitoring, and truly share the worries for the general manager.

Tisso

Dear director x and director x,

Since the beginning of this year, with the care and guidance of the company leaders and the strong support of colleagues, the quality control department has successfully completed all the work this year. Now I will give you a report on the work in the past year, please criticize and correct me, thank you!

1. Use the concept of systematization and standardization in department management to standardize the workflow of quality control department;

The business and personnel situation of the quality control department this year is: the quality control department is short of staff: only five people, only four people in July. Wide control scope: including feeding, warehousing, delivery, engineering, after-sales, system construction and 5S management. In addition, the company strengthened the construction of quality control team this year, and the quality control department also strengthened the intensity and depth of quality control, and the workload also increased. In this case, it is necessary to strengthen departmental management and make quality management systematic and standardized. The following measures have been taken:

1. Record the work of the day with the log (as it is), summarize the work of this week or month with the weekly and monthly reports, and make the work plan for next week. Each person in charge acts according to the plan, and I mainly follow up to ensure the completion of the overall task.

2. Standardize the control operation and product standards of the quality control department in the form of documents, so that inspectors can operate in strict accordance with the documents and standardize the operation. In view of the fact that most of the original inspection methods and standards are in the hands of technicians, inspectors often ask questions during the inspection process, and they personally find product standards and participate in functional testing to form standard documents. Many documents 10, such as inspection items and judgment standards of raw materials and finished products, have been revised and drafted one after another to provide judgment standards for operators. Details are as follows: XXXXX

3. Establish the quality objectives of the quality control department, including the missed inspection rate of incoming materials and finished products, the tracking and settlement rate of quality anomalies, and the qualified rate of engineering supervision. , and all the target indicators into the performance appraisal of each post personnel, to ensure the quality of quality control.

4. Strengthen the study of business knowledge, and the department manager will personally take XX and engineering debugging personnel to the construction site to familiarize himself with the knowledge of engineering construction, debugging and quality inspection. Now I am familiar with the whole process of project supervision. So that when the department is short of manpower, it can personally go to the construction site to supervise the quality of various projects and ensure the completion of the department's work tasks.

Second, improve the quality management system to ensure the normal operation of the system:

1. Actively prepared under the leadership of General Manager Luo, and passed the annual supervision and audit of our quality management system by AQA (American Quality Certification International Co., Ltd.) in March this year. And obtained the certificate issued by AQA.

2. In order to ensure the normal operation of the system, according to the requirements of the company's quality management system, an internal quality system audit was organized in June+10, 5438. * * * A total of 14 nonconformities were found. Some problems have been rectified and others are being rectified.

3. Assist the general manager to complete the management review meeting in July this year according to the requirements of the quality management system. And is responsible for the implementation and follow-up of meeting resolutions.

4. Design statistical reports to improve quality records and quality statistics. Quality weekly and monthly statistics are formed, which can directly reflect the quality status of each section, so that all responsible units can take effective measures to improve immediately.

5. Improve the company's quality objectives and indicators, and formulate complete statistics and corrective and preventive measures.

Through the management review meeting, the company's quality objectives were established and the document "departmental quality objectives for the second half of 2008" was formed. The "Notice on Statistical Provisions of Quality Target Indicators" was formulated, and the statistical method of target indicators was stipulated. Through the design of quality monthly report, the achievement of target indicators was truly counted and intuitively reflected. The quality target tracking table is used to track the target indicators that are not up to standard, and requires the responsible unit to improve and ensure the realization of the target indicators.

6. The Control Procedure of Monitoring and Measuring Devices was added, which stipulated the management of testing instruments and improved the company's quality management system documents.

7. Revise the document "Functions of Product Management Committee" to standardize the company's quality control in the process of new product development.

8. The document "Inventory Rework Process" was formulated, which standardized the rework of finished products with quality problems.

9. The maintenance statistics report and the complete set of process quality monitoring statistics are designed for the production line to help the production line strengthen the process quality control.