It is often said that medical guidance is the "business card" of the hospital, and its words and deeds represent the image of the hospital. Its work involves a series of detailed contents, such as guiding patients to seek medical treatment, escorting patients to do various examinations, checking, paying fees, taking medicines, going through admission procedures, escorting patients to corresponding departments, etc., which makes patients feel emotional pleasure, facilitates the process of seeking medical treatment, and is conducive to the rehabilitation of diseases.

Its job is to warmly receive patients, and take the initiative to help the elderly, seriously ill patients and disabled people with mobility difficulties, while taking into account the care and help of other departments.

Ask about the registration of patients, and do a good job in the registration of patients for initial diagnosis and follow-up.

Fill in the cover of medical records for patients who can't read or can't read clearly, and guide medical treatment.

According to the patient triage point, guide the patient to the specialist clinic. If you can't see the doctor in time and there is a queue, please wait a moment and take good care of the patient.

Pay attention to expert visits, take turns calling at any time, and guide patients to see a doctor.

It is necessary to master the professional knowledge and information of many hospital departments and try to answer the questions raised by patients. When the patient asks us, the guide should listen attentively, try to meet the patient's requirements and try to help every patient. Answer questions, never tire of asking questions, and let patients return with satisfaction. Guide patients to see a doctor, check and take medicine.

Keep the hall clean and orderly, and provide convenience for patients in time.

The medical guide desk should be equipped with drinking water and disposable cups for patients to use.

Give love, standardize language, be kind to others, solve problems, behave dignified and act quickly.

As front-line service personnel, you should not be impatient under any circumstances, let alone angry with patients, and let alone sarcastic, sarcastic and mocking patients. Even if the patient's attitude is improper, or we are justified, we should not argue with the patient, let alone behave rashly, use vulgar language or lose our temper.

Complete the temporary tasks assigned by the hospital in time and report the emergency to the superior leaders in time.