Personal Work Summary of Postal Employees 1
In 2000, the delivery department flourished under the leadership of Secretary Zhou and the support of all members. I am deeply honored to be in such a group.
-The delivery department takes turns. I feel the heavy responsibility on my body. I am always strict with myself and strive to be a qualified courier. I devoted myself to all kinds of work with great enthusiasm, actively cooperated with the leadership work, and drove my novice colleagues around me to strive to be post experts and create the Youth Civilization activity. Since joining the delivery work, I have been rated as a courier for many times. These hard-won honors always inspire me to work harder and strive for better results.
As a team postman, I am not relaxed mentally. In order to ensure the smooth progress of team work, I strive to do my job well, strictly abide by the post responsibility system, actively participate in various forms of business training, and strive to improve my professional quality and level. With the help of company leaders, team leaders and colleagues, I work hard and do every job well with my own efforts. I watch, listen and do more in my daily work. Look at the handling of work by team leaders and managers and the management of teams and groups. Listen to colleagues' opinions on various problems in production. Do more daily work of the team and exercise your various abilities, in order to expect you to have better results in your work. Strengthen their own ideological education, establish the concept of "customer first", and protect the interests of users in their daily work, regardless of personal gains and losses. Collective things are all rushed to do, driving other colleagues to strive to be post experts.
In the newspaper subscription activities at the end of the year, I actively cooperated with the team to collect newspapers and periodicals and went to the door to subscribe. In the case of heavy tasks and tight time, I did my part to complete the subscription task for the team and complete the circulation. In my daily work, I actively study postal communication service standards, implement standardized service standards, further broaden my service horizons, actively advocate the concept of "thinking what users think", and ask myself to find out the shortcomings in my work from the perspective of users and rectify them in time to provide better services for users. For users' queries and complaints, I earnestly implement the acceptance and handling work, promptly reply to users, resolutely handle users' queries and complaints to the end, implement the return visit work, and improve the quality and reputation of postal delivery services.
In the future work, I will take effective measures to improve my own shortcomings and constantly improve myself. I am determined to continue to work hard in the new year and be a qualified postal delivery person.
Summary of personal work of postal staff II
I have worked in the postal department for more than 8 months. Looking back on these eight months' work, I really feel a lot. With the care and guidance of the leaders of county and municipal bureaus, and with the support and help of my colleagues, I not only mastered the knowledge of postal business and postal savings business quickly, but also became familiar with the relevant knowledge of postal delivery and agricultural materials distribution, and felt very full and satisfied.
Business is one of the four important components of postal service, and it is also a window to show the image of China's postal enterprises and reflect our mental outlook and comprehensive quality. I am honored to come to the first stop of my career. Working at the front desk of the postal business hall requires not only contacting many users, but also coordinating many things. What impressed me most was the acceptance and delivery of our package. We should not only consult the user's mailing place in detail, but also carefully examine each sent item and consider the packaging of the package.
-it's a stone town, and it will mail a large number of stone samples. Because stone is generally heavy, we should first ask customers whether the mail is urgent, and then recommend different mailing methods for customers according to different tariffs. With the standard of full name and address getting higher and higher, we are required to improve the input speed when mailing. Fortunately, we can master it skillfully now. So I think postal service is a job that can be managed with heart and wisdom. After working in postal savings for several months, I am familiar with the workflow of savings.
The work of savings post is relatively simple, with some intermediate businesses such as deposit and withdrawal, account opening, account cancellation and transfer. You don't need to think, just be careful. Because postal savings is the job of the post, providing customers with high-quality window service is the basic requirement of every salesperson, and skilled business knowledge is the premise. Postal service is an enterprise that needs to create value. It is very important to provide services and wealth management products for customers and increase the income of branches.
During my work, I tried to explain the benefits and risks of postal insurance products to customers. First, insurance is a guarantee, second, insurance is safer, and third, insurance can be a wealth value. At the same time, considering the needs of depositors who may use money halfway, I divided the money into current, fixed-term and insurance portfolios according to the needs, which gave me a deeper understanding of financial management.
In the past few months, I have also studied too many newspapers with the delivery class. Distribution is a technical job. First of all, all imported newspapers should be classified according to different market segments, and then newspapers should be subdivided into various units according to these. Regardless of wind, rain, sun and rain, parcel mail must be delivered to customers accurately. The first time I sent agricultural materials was in February, sitting in a numb car, and the cold wind blew on my face. I am very emotional. This is the real life of rural postal workers, and it is very hard, so I must cherish my work. When selling seeds, I also went out with the car to do it. Sometimes a bag of seeds can't be sold at noon, and time runs out. Cars also burn oil, but it's my duty. I have to work hard every day at work. During these eight months, the performance was very poor.
Summary of Personal Work of Postal Staff III
Now make a summary of the work in 20-2000.
First of all, reception at the front desk.
20-200610-July, 65438, as a front desk. The receptionist was the first person to show the company's image. At work, I strictly follow the requirements of the company, treat every visiting customer warmly and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.
Second, the reception of the meeting.
1, external conference reception
Attend and receive the financial meeting of Shandong Unicom, the working meeting of the operation and maintenance department, the training meeting of manpower monitoring, the operation meeting of the provincial G network, and the business analysis meeting held by Linyi Branch and Heze Branch. This kind of external meeting is arranged in strict accordance with the high standards required by the meeting, actively coordinating hotel-related matters and providing services during the meeting.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience.
Summary of Personal Work of Postal Staff 4
As a new employee who just joined Unicom, I feel fresh and curious about everything. I used to walk into Unicom to receive services, and I felt the godlike feeling of Unicom. Now as a service provider, I have to face a large customer base to serve customers, which can be said to be a great life challenge for me.
My job is mainly to communicate directly with Unicom customers face to face. That is to help customers use Unicom's services smoothly. Unicom's customers are widely distributed in all walks of life, and even state organs, such as the State Taxation Bureau and the Industrial and Commercial Bureau.
Sales staff's work content is highly repetitive. Many people think it is hidden and can't see tangible results, but I think this job is very interesting, and its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that everything is clear from right to wrong, black and white. However, I often can't make it clear in the face of customers' reactions, so I have to calmly face their emotional complaints and even abusive words.
At first, I often felt that China Unicom was not run by my family and the customers were not smooth. Why are you cursing me? The unreasonable reaction of customers often makes me feel depressed. But at the same time, I also have unspeakable joy. I remember in my second week as a shop assistant, a customer didn't know how to use his PHS or even his phone number. I patiently taught him how to operate it, and it took me nearly half an hour to finally teach him. Hearing the customer's thanks, I almost jumped with excitement.
Postal staff personal work summary 5 pages
The research on ibss system is an important work for me in recent months. Under the careful guidance of the teacher, I have been able to operate skillfully. The article summarizes the work of one year from two aspects.
I also made a detailed understanding of the operation process of the business hall. Including sales staff's business study, customer complaint handling, layout of business hall, placement of publicity materials, division of labor and respective responsibilities of colleagues in different positions, presentation of "four abilities", scheduling, work order management, income handling, promotional gifts and card management, etc. It has created better conditions for my future work.
1 1 month, under the arrangement of director Chen of the business hall, I went to the key customer center of Dongshan Branch to assist two salesmen in accepting key customer business. Due to the large business volume of big customers, and usually in a hurry at the end of the month, this has brought great pressure to the acceptance work. However, with the encouragement and support of my colleagues, I overcame the difficulties of tight time and heavy tasks and completed the task well. At the same time, I also exercised my ability to undertake more tasks.
Over the past few months, I have been deeply impressed by the excellent professional level and good professionalism of the leading colleagues in the business hall of Zhongshan No.2 Road, and they are also influencing me all the time. As a newcomer, I may have some shortcomings in my ability when I first started working, which requires me to make up for it with a good working attitude. I have done my best to complete the task given to me by the leader. I would also like to thank the leaders and colleagues in the business hall of Zhongshan No.2 Road, who set a good example for me. At work, I also formed a good relationship with the leading colleagues in the business hall, laying a good foundation for future cooperation.
While making some achievements, I also have some shortcomings, mainly as follows:
First, business learning and ibss operation are slow to get started.
Compared with other salespeople, my learning speed is really slow. Although there are objective difficulties, they are more subjective. There are still many things to learn in the future work. We should meet our high standards and strict requirements and master new knowledge and skills as soon as possible.
Second, we should further strengthen the mastery of dialects.
Although I have been in college for four years, I don't have enough awareness of learning Mandarin, and most of my roommates and classmates speak Mandarin. As a result, four years later, although it is no longer a problem to understand Mandarin, I can't speak Mandarin when communicating with older customers, and the other party's Mandarin listening is also poor, which brings certain difficulties to communication. In the future work, speech is also an important skill, so you should pay attention to it yourself.
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