The work summary of logistics customer service staff can effectively help logistics customer service staff find shortcomings and improve work efficiency. The following is a summary of the work of logistics customer service that I recommend to you. I hope you will learn something.

First, focus on the company's central work, grasp the key points, and actively organize thematic education and training activities.

In order to effectively improve the company's management level and operating quality, the company took performance management as its work focus in 20xx, formulated and implemented performance appraisal methods, improved and refined responsibility objectives and post responsibilities, and defined work processes, assessment items and standards, and took 20xx as the performance management year. Around the central work of the company, the company's trade unions actively carry out thematic education and training activities. Employees have been organized to study several highly targeted and instructive topics, such as performance appraisal: paying attention to performance, the orientation of performance appraisal is summary and promotion, and performance management = goal+communication. , also organized department heads and employee representatives to hold special seminars to exchange experiences and practices since the implementation of performance management, explore improvement methods and measures in view of the problems existing in the work, and organize employees to carry out performance management knowledge answering activities.

At the same time, in order to effectively improve the work style, all employees were organized to carry out major discussion activities such as "stressing righteousness, cultivating new styles" and "creating excellence", and several briefings such as "Enterprises need righteousness, employees call for righteousness", "Confidence unites strength" and "We are activists joining the Party" were compiled and issued successively. Through a series of study and education activities, employees' ideas and work styles have been obviously changed and improved.

Second, strengthen training, cultivate excellent corporate culture, and constantly enhance the market influence of enterprises with comprehensive quality of employees.

According to the requirements of the training plan of the group company, on the basis of the education and training plan made at the beginning of the year, the specific training and learning arrangements for each month are made every quarter. At the beginning of August, according to the spirit of the speech made by the main leaders of the group company when they came to our company for investigation, the education and training plan was revised and adjusted again, making the training work closer to reality and more targeted.

Over the past year, combined with the characteristics of the company, the training form of meeting instead of training has been clarified. At the same time, it highlights the knowledge of warehousing and logistics, performance management and professional skills, as well as service concept and team building. According to the different characteristics of middle managers and ordinary employees, functional departments and business departments, there are not only the same subjects and knowledge points, but also different themes and emphases. At the same time, all departments are required to carry out the study and training of professional knowledge and business skills in a targeted manner according to their own characteristics, and strive to combine the reality, teach as needed, and apply what they have learned. For example, the customer service center, warehouse department and China Merchants Bureau carry out "warehouse management knowledge Q&A" activities, and the comprehensive office organizes employees of this department and middle managers of the company to carry out "human resource management Q&A" activities.

At the same time, adhere to the implementation of "training, assessment, rewards and punishments" integrated incentive and restraint mechanism, first, all centralized training, the implementation of signature system; Second, it is not only required to remember the lecture notes well, but also to write out the experience; The third is to implement a credit system for training assessment. Trade union leaders will check the completion of training notes or learning experience of each employee. Complete the credits according to the regulations and reimburse a certain amount of books and newspapers; If the required credits are not reached, a certain amount of performance pay will be deducted. Through a series of effective measures, enhance the consciousness and initiative of employees to learn cultural knowledge.

Three, workers care about the enterprise, love the enterprise, and actively make suggestions for the management and development of the enterprise.

There are many old employees in the company, and these old employees spent their best time in this land. Everyone has deep feelings for this land, and naturally they love and care about their own enterprises. For the management and healthy development of the company, the employees put forward many reasonable suggestions. For example, the head of the trade union suggested to the group company to integrate the internal logistics resources of the group company and seize the opportunity to vigorously promote the development of logistics business projects, which received the attention of the leaders of the group company and started the investigation of logistics distribution projects in time; In view of the practical problems such as difficult vehicle control, difficult vehicle scheduling scope and high cost, suggestions on reforming the current vehicle use mode were put forward to the main leaders of the company, which were also adopted. The train of thought and measures for revising the Regulations on Automobile Management are as follows: Now, urban public transportation extends in all directions, making it very convenient to travel by car. Except for emergency, cash escort, bulk purchase and other special circumstances, it is convenient to work and save money by using public transportation instead of public transportation and solving the problem of reimbursement of transportation expenses by purchasing bus ic cards. The staff of the security department put forward suggestions to the main leaders of the company to wear badges during working hours: first, we should standardize services; The second is to facilitate customer supervision; Third, there must be no omissions and carelessness in safety management; All personnel entering and leaving the reservoir area must show their certificates and strictly control them. This suggestion was not only adopted in time, but also praised and given some material rewards.

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