Employees, especially young employees, want to engage in challenging jobs and have opportunities for growth in their own jobs. This poses an extremely serious problem to the managers of enterprises: how can we continuously assign challenging jobs to employees? How can we give them opportunities to improve their development? The answer is that training is an important way.
When it comes to employee training, there are various forms, including pre-job training, post basic knowledge training, corporate culture training, cross-training and management personnel training. These trainings not only help employees improve their work skills, but also enrich and improve their knowledge structure and personality development.
KFC has its own unique model for staff training in the catering industry. As a labor-intensive industry, KFC pursues a "people-centered" human capital management mechanism. Therefore, employees are the key to KFC's rapid development in the world. KFC has continuously invested capital and manpower in training at all levels.
As far as the training system of KFC in China is concerned, KFC has specially set up a professional training system and education base-Education Development Center, which is suitable for the management of restaurants in China. Established in 1996, this base is specially set up for restaurant managers and provides thousands of training courses for more than 2,000 KFC restaurant managers from all over the country every year. The center will re-examine and compile old textbooks about every two years. Training courses include quality management, product quality evaluation, service communication, effective time management, leadership style, labor cost management and team spirit.
KFC's employee training is classified, and the training system is divided into professional training of functional departments, basic training of restaurant employees and training of restaurant management skills.
Professional training of functional departments
KFC belongs to Yum! Global catering group, the largest catering group in the world. Delicious! China Catering Group has professional functional departments to manage KFC's market development, construction, planning, technical quality control, procurement, distribution logistics system and other professional work.
In order to cooperate with the operation and development of the whole system of the company, China Yum! Brands has established a special training and development strategy. After joining the company, every employee will go to KFC restaurant for 7 days as an intern to understand the connotation of restaurant operation and enterprise spirit. Once employees accept the corresponding management work, the company also offers training courses to convey the company's corporate culture, which on the one hand improves the working ability of employees and trains suitable management talents for enterprises and the country; On the other hand, let employees know more about the company's corporate culture, so as to realize the * * * growth of the company and employees.
Basic job training for restaurant staff
As a "window" directly facing customers-restaurant employees, everyone must strictly learn the basic operating skills of workstations from the first day they enter the store. Never competent for every operation, new employees will receive an average of nearly 200 working hours of training arranged by the company. Pass the exam and get the certificate of completion. From trainee assistant, second-class assistant, restaurant manager to regional manager, and then every promotion, you have to enter here for five days. It is roughly estimated that KFC will spend tens of thousands of yuan just to train a manager. Such expenses show that KFC attaches importance to employee training.
Restaurant management skills training
At present, KFC has about 5,000 restaurant managers in China. For different management positions, KFC has different learning courses. Learning and growth complement each other, which is a feature of KFC management skills training. For example, a new trainee assistant enters the restaurant, and all the training subjects suitable for each development stage are already waiting for him. First of all, he will learn the basic operating skills, common sense and necessary interpersonal management skills and wisdom needed to enter every workstation in KFC. With the improvement of his management ability and position, the company will arrange different training courses again. When an ordinary restaurant waiter grows into a regional manager who manages several KFC restaurants through years of efforts, he not only has to learn the division management manual of the leader, but also receives the advanced knowledge and skills training of the company, and has the opportunity to be sent to other countries to accept new ideas and open up new ideas. In addition, these restaurant managers have to watch videos from time to time and conduct management skills assessment competitions.
In this way, KFC's employee training system has the following price characteristics;
1, system
Training content system, what training content is clear and targeted.
2. Long-term
Training is a long-term process, and employees have corresponding matching courses from the beginning to entering the company and promoting their positions within the company.
3. Diversity
There are various forms of training and learning contents, including written materials and video materials.
4. Independence and self-reliance
There are independent training institutions and training bases, which is more conducive to the training effect.
5. Job-oriented
Training is not a simple incentive, but a necessary requirement for post work. Training is a necessary stage after post promotion or change, which can ensure that post personnel are competent for their duties.