? The sea of explanation for employees: it includes that employees should have a huge mind, take things easy and face them with a smile.
Bottom: Haidilao's requirements for employees, each employee should start from the bottom, and must master the skills that the bottom employees need to master and understand the bottom employees.
Fishing: comprehensive quality, reminding employees to work with their own hands, gain gains with their own labor, and change their destiny.
? Explain to the guests that Haidilao has endless food, unexpected services and services as wide as the sea.
? The employment principle of Haidilao must be a hardworking person, must abide by all the rules of Haidilao, must always think of the guests, must always smile and pass on the happy side to the guests.
Haidilao employees must undergo strict training and examination before taking up their posts, and they can only take up their posts after passing the examination. When welcoming customers, be sure to keep your eyes on them and smile, which is also the most important part of training.
Employees should be trained in professional greeting language. When welcoming customers, the language should not be mechanized, but should be smiling, and friendly greeting language should be used instead of repeated mechanized greetings.
Every Haidilao employee should learn how to take care of children, the disabled and the elderly. When receiving these people, we must get special services to help them eat well in Haidilao.
Employees must be familiar with all the dishes in Haidilao. When guests order, they can explain clearly when they ask what this dish is. The familiarity of employees with dishes before taking up their posts is also part of the assessment.
Before taking up the post, employees should be trained in standing posture and personality, so that employees are not shy, dare to show themselves in front of guests, introduce themselves, be optimistic and cheerful, and never bother to ask questions.