20 13 July National Higher Education Self-taught Examination
Quality management (1) test questions
Course code: 00 153
Candidates are required to scribble the answers to all questions on the answer sheet with pens as required.
Multiple choice problem section
Precautions:
1. Before answering the questions, candidates must fill in their examination course name, name and admission ticket number in the position specified in the answer sheet with a black pen or signature pen.
2. After selecting the answer to each question, black the answer label of the corresponding question on the answer sheet with 2B pencil. If you need to change it, clean it with an eraser, and then choose to apply other answer labels. I can't answer on the test paper.
First, multiple-choice questions (25 small questions in this big question, 65438+ 0 points for each small question, 25 points * * *)
Of the four options listed in each question, only one meets the requirements of the topic. Please select and black the code corresponding to "Answer Sheet". Wrong coating, too much coating or no coating do not score.
1. The following expenses are preventive expenses.
A. Incoming material test fee B. Process control fee
C. Test equipment evaluation fee D. Re-inspection and screening fee
2. The final evaluation standard of product quality is
A. Product quality supervision department B. Company leaders
C. product designer D. customer
3. Scholars who pioneered the field of statistical quality control are
A. shewhart B. Zhu Lan
C. Deming Simon
4. The logical starting point of business operation is
A. identify and segment customers B. register with the industrial and commercial department.
C. Product development D. Product sales
5. Through complete customer relationship management, the ultimate goal of the development of the relationship between the organization and customers is to make customers become.
A. repeat buyers B. loyal customers
C. Active customers D. Partners
6. Reflect the most important and eternal creed of an organization is
A. Mission B. Vision
C. Core values D. Social responsibility
7. According to Herzberg's two-factor theory, health factors are
A. Promotion B. Responsibility
C. Salary D. Appreciation
8. The core processes of the organization include design processes and
A. Production and supply process B. Support process
C. Supply and cooperation process D. After-sales service process
9. The review after the new product prototype is made belongs to the design review.
A. Preliminary review B. Mid-term review
C. Final review D. Review of sales readiness
10. A sampling inspection scheme usually includes three parameters, besides batch number n and sample size n, there are also
A. nonconforming product quantity d B qualified judgment quantity a.
C. Process capability index Cp or CPK D. Receiving probability of product batch L(p)
1 1. According to the classification of products by the International Organization for Standardization, products produced by law firms and consulting institutions can generally be regarded as
A. Services B. Software
C. Hardware D. Process materials
12. In the Heikman-oldham work design model, the work characteristics that determine the results of work activities are
A.b. Mission integrity
C. Autonomy D. Work feedback
13. The experts who put forward 14 quality improvement steps are
A. crosby Taylor
C. feigenbaum Maslow
14. The most important measures to overcome the resistance of habit and inertia are
A. Coordination B. Incentives
C. Communication D. Control
15. The reliability of data and information refers to
A. the authenticity of data and information shall be guaranteed. B the required data and information shall be comprehensive and complete.
C. ensure that data and information are not damaged. Ensure that there is no danger during data and information processing.
16. Compared with the traditional purchasing point of view, the key points of modern strategic purchasing decision are
A. Partnership B. Total cost of ownership
C. Price D. Conforming to specifications
17. The only quantitative analysis method among the seven new tools is
A.KJ method B. matrix diagram
C. Matrix data analysis D. Process decision-making program diagram
18. The chart used to "show the relationship between the fluctuation of quality characteristics and its potential causes" is
A. Flowchart B. pareto chart
C. Figure D. Ishikawa Figure
19. baking machine test of semiconductor products, which exposes products to high temperature and forces defects to occur, belongs to this kind of reliability test.
A. Reliability determination test B. Reliability appraisal test
C. Reliability acceptance test D. Environmental stress screening test
20. The purpose of standardization is to
A. Simplify B. Ensure product quality
C. Get the best order D. Reduce the cost
2 1. Daily operation performance information, such as output, production cycle, productivity, etc., belongs to performance measurement indicators.
A. Implementation level B. Process level
C. Organizational level D. Planning level
22. In supplier relationship management, the contents of the joint quality plan under management are as follows
A. Conduct value analysis
C. Inspection and testing D. Establishing a clear responsibility system
23. The distribution of the most commonly used random variables in quality management is
A. Uniform distribution B. Normal distribution
C. binomial distribution
24. At the beginning of the product life, failures caused by manufacturing defects or raw material defects are called
A. Functional failure B. Reliability failure
C. Unexpected failure D. Lossy failure
25. Voluntary certification applies to
A. products related to the national economy and people's livelihood B. products related to personal safety
C. Products of great economic value D. General products
Second, multiple-choice questions (this big topic ***5 small questions, each small question 2 points, *** 10 points)
At least two of the five options listed in each question meet the requirements of the topic. Please select them and black out the corresponding codes on the Answer Sheet. Wrong painting, too many paintings, less paintings or no paintings, all have no scores.
26. The excellent performance model of the European Quality Award is based on the following basic values
A. Result-oriented B. Customer-centered
C.d. public responsibility
E. People development and participation
27. Everyone in an organization plays multiple roles, including
A. Suppliers B. Processors
C. Customer D. Leadership
E. decision makers
28. The role of elevation analysis is mainly manifested in
A. Setting goals B. Customer satisfaction
C. Improving performance D. Promoting organizational change
E. Increase market share
29. In the following indicators to measure organizational performance, indicators to measure organizational effectiveness are
A. Operating profit B. Production flexibility
C. Quality of products and services D. Cycle time
E. Time to market
30. The characteristics of an efficient team mainly include
A. Clear objectives B. Negotiation skills
C. Consistent commitment D. Good communication
E. Appropriate leadership
Non-multiple choice part
Precautions:
Write the answers on the answer sheet with a black pen or signature pen, not on the test paper.
Third, the noun explanation question (this big question ***4 small questions, 3 points for each small question, *** 12 points)
3 1. Internal customers
32. Organizational social responsibility
33.group
34. Troubleshooting
Four, short answer questions (this big topic ***5 small questions, each small question 5 points, ***25 points)
35. Briefly describe the quality improvement procedures of Zhu Lan Company.
36. Briefly describe the process of quality function development.
37. Briefly describe the significance of standardization.
38. How to evaluate suppliers?
39. Briefly describe the basic steps of applying process method to manage important processes.
Verb (abbreviation of verb) essay question (this big question * * 1 small question, 10 score)
40. Try to describe the influence of quality on economy and study the promotion of quality cost to quality improvement.
Six, the calculation problem (this big problem ***2 small questions, each small question 9 points, *** 18 points)
4 1. In order to analyze whether the process is in a stable state, five samples are taken from the process every hour, and 30 groups of samples have been taken. Find the average value of each group? And range Ri, and? =458.4 What else? = 127.6, giving n=5 and A2=0.577.
Requirements: (1) calculation? The upper and lower control limits and central values of the control chart.
(2) If the control chart is drawn and dotted, it is found that there are 1 points on the upper control boundary, and all other points are within the boundary, which is the same.
Always arrange, try to judge whether the process is stable and explain the reasons.
42. A QC team investigated the appearance quality of plastic products produced by an injection molding machine from February 5 to February 10, and obtained the following data. Please use Pareto Diagram to analyze and point out the main quality problems.
Defects, hole formation, defects, deformation, others
Quantity (unit) 59 13 14 19 6
Quality Management of Self-taught Examination (1) 20 12 National April.
Quality Management of Self-taught Examination (1) 20 12 National April.
Course code: 00 153
First, multiple-choice questions (25 small questions in this big question, 65438+ 0 points for each small question, 25 points * * *)
Of the four options listed in each question, only one meets the requirements of the topic. Please fill in the code in brackets after the title. Wrong selection, multiple selection or no selection will not be scored.
1. The main features of the quality inspection stage are (? )
A. Prevention in advance? B. Ex post facto inspection
C. There are various means to solve quality problems. D. "Three aspects", namely, the whole process, all staff and comprehensive quality.
2. The first country or region to implement the "excellent performance model" is (? )
A. Europe B. America
C. Japanese D. China
3. Reflect the performance of customer loyalty is (? )
A. What does the customer do B. What does the customer say
C. Do customers expect more satisfactory supplier selection? D. mainly measure the satisfaction of existing customers.
4. Belong to the enterprise internal customers is (? )
A. the sales department of the enterprise? B. Enterprise suppliers
C. Agent of the enterprise D. Original equipment manufacturer of the enterprise
5. Said the organization is expected to reach a state in the future is (? )
A.b. Purpose of the organization
C. the core values of the organization? D. Vision of the organization
6. The objective assessment method of performance appraisal is generally only applicable to (? )
A. Top managers B. Middle managers
C. Grass-roots managers D. Front-line employees engaged in manual labor
7. The representative figure who put forward the view that "the quality of products and services is mainly determined by the activity process or system in which they are located" is (? )
A. Peter Sanjay Deming
C. Ishikawa Xun? walter a. shewhtar
8. In the performance measurement indicators, indicators such as product and service quality, main production time and time to market belong to (? )
A. Financial and market indicators? B. organizational effectiveness indicators
C. Customer-centric indicators? D. Supplier and partner indicators
9. "Identify, understand and implement strategies to meet customer needs" belongs to supplier relationship management (? )
A. activities in the planning stage? B. Activities in the organizational phase
C. activities in the control phase? D. Activities in the improvement phase
10. According to the loss function of Japanese quality management expert Dr. Tian Ye, high reliability can produce lower (? )
A. Product purchase cost B. Product use cost
C. Customer complaints? D. Social costs
1 1. The purpose is to show the relationship between the fault and the cause, similar to the fishbone diagram used for causal analysis. This reliability analysis method is (? )
A. failure mode and impact analysis (FMEA)? B. Fault tree analysis
C. Redundancy technology analysis D. Matrix data analysis method
12. The purpose of standardization is (? )
A. Get the best order B. Eliminate technical barriers to trade
C. protecting consumers' interests? D. Promoting technical cooperation
13. the spiritual essence of various modes that constitute modern quality management is (? )
A. Total Quality Management B. Excellent Performance Model
C.iso 9000 family standard? D. Eight principles of quality management
14. The highest level of elevation analysis activities is oriented to (? )
A. Different departments within the enterprise B. Direct competitors
C. peer companies? D. Global leaders
15. The key to customer satisfaction is (? )
A. environmental protection? B. Quality of products and services
C. Employee satisfaction? D. Continuous improvement of processes
16. Six Sigma management, as a method to continuously improve the quality of products and services, originated from (? )
A.IBM？ B. Kodak company
C. General Electric Company Motorola Company
17. The classical economic model of conformity quality holds that (? )
A. the higher the quality, the higher the quality cost. B. The higher the quality, the lower the quality cost.
C quality has nothing to do with quality cost d, and the optimal qualified quality is 100%.
18. An organization with good information management can easily access or obtain its data and information. This shows that data and information have been (? )
A. timeliness? B. Availability
C. integrity? D. Accuracy
19. According to the physical meaning of the function and the knowledge of calculus, the relationship between the cumulative failure distribution function F(t) and the reliability function R(t) should be (? )
A.F(t)=R(t) B.F(t)-R(t)= 1
C.R(t)-F(t)= 1？ D.F(t)+R(t)= 1
20. In PDCA cycle, the core content and necessary link of disposal (stage A) is (? )
A. identify the problem? B. Analyze the reasons
C. standardization? D. Evaluation results
2 1. The service attitude of the clerk and the taste of the restaurant dishes belong to (? )
A. charming characteristics? B. Necessary characteristics
C. linear characteristics? D. nonlinear characteristics
22. When customer perceived quality is consistent with customer expectations, customers will feel (? )
A. very satisfied? B. Satisfied or dissatisfied
C. is satisfaction not important? D. dissatisfied
23. In enterprise employee training, training is more formal and theoretical knowledge learning is more important. The training method that belongs to "rechargeable" learning is (? )
A. off-the-job training? B. In-service training
C. spare-time study? D. job rotation
24. The organization's technology information system, human resources and administrative services belong to (? )
A. design process? B. Production and supply process
C. support process? D. Supply and cooperation process
25. The most important criterion for evaluating supplier performance in traditional procurement is (? )
A. Total cost of purchased materials B. Quality
C. availability and low price? D. delivery date
Second, multiple-choice questions (this big topic ***5 small questions, each small question 2 points, *** 10 points)
At least two of the five options listed in each question meet the requirements of the topic. Please fill in the code in the brackets after the title. Wrong selection, multiple selection, less selection or no selection do not score.
26. The basic requirements that the strategic objectives formulated by the organization must meet include (? )
A. the goal must be clear. Goals must be measurable.
C. Is there a clear finisher? Have a clear completion time.
E. there is a clear completion place.
27. The characteristics of an efficient team include (? )
A. Related skills B. Mutual trust
C. negotiation skills? D. Quality assurance
E. Appropriate leadership
28. The key performance indicators of the organization mainly include (? )
A. major markets? B. Regulatory environment
C. competence and core competence? D. Current business direction
E. organizational culture
29. Zhu Lan believes that the key activities to effectively reveal customer needs include? )
A. plan and collect customer requirements and processes
B. collect customer needs expressed in customer language.
C. analyze customer needs and prioritize them.
D. Translate customers' needs into "our" language.
E. establish measurement indicators and measurement methods.
30. The basic elements of product reliability include (? )
A. Ability or effectiveness B. Specific time
C. Specific operating conditions? Possibility or probability
E. Qualified product rate
Third, the noun explanation question (this big question ***4 small questions, 3 points for each small question, *** 12 points)
3 1. Customer demand
32.motivation
33. Hierarchical approach
34. Sampling inspection
Four, short answer questions (this big topic ***5 small questions, each small question 5 points, ***25 points)
35. Briefly describe the main forms and contents of quality supervision of China government.
36. Generally speaking, what kinds of quality characteristics can be divided into?
37. Briefly describe the core values embodied in Malcolm Baldrige National Quality Award. (Please list five or more)
38. What is quality improvement? What is the significance of quality improvement?
39. What are the stages of design review?
Verb (abbreviation of verb) essay question (this big question * * 1 small question, 10 score)
40. Please describe the main steps involved in the supplier relationship control process.
Six, the calculation problem (this big problem ***2 small questions, each small question 9 points, *** 18 points)
4 1. This kind of pumping unit is produced by an ordinary machine tool factory. The aperture specification of the gearbox of this machine is mm, and now we randomly select 100 pieces to measure =240.0 1452mm, S = 0.00454 mm ... to calculate the process capability index, make a judgment and point out the measures to be taken.
42. In order to understand the fluctuation of the outside diameter quality of the bolt rod in a workshop, the histogram is used for analysis. At present, 100 pieces are selected from a batch of products, and the maximum external diameter Xmax=7.938mm and Xmin=7.9 13mm are measured. If 100 data is divided into
10 group, try to determine the interval h of histogram, the lower limit value of the first group and the upper limit value of the first group.