Example 1: What would you like to drink? This is a question for guests, not construction.
Discussion, it is easy for guests to say "no", which is an inappropriate way of selling.
Ex. 2: What would you like to drink? This sentence also made the same mistake.
Example 3: Do you want to drink coke or orange juice? It is more appropriate to ask the guests like this. If the guest doesn't choose your suggestion, you can continue to sell it. The most important thing is that every time you make a suggestion, the guests can leave an impression in their minds without thinking too much, and it is easy for them to make a decision.
When making suggestions, you must be careful not to speak too fast. Pause between two suggested projects, so that guests have time to make an impression and you have time to pay attention to their reactions. If the guests are not interested in your suggestion, they should suggest some further projects, such as alcoholic drinks. Special customers Some special customers are impatient and irritable. When they feel that the guests belong to this kind of guests, they should try to choose unless the guests ask. 2. Introduce suggestions. How should we introduce our products? When the guests are interested in or hesitant about your proposal, and when we introduce the company's characteristics, we must not introduce some simple products that everyone knows or products that the guests are not interested in at all without the help of the guests, and arouse the interest of the guests by explaining the suggested raw materials, production procedures, formulas and other intuitive instructions.
When the guest expresses interest in the suggestion, the guest expresses interest in two languages-the guest directly expresses body language-and the guest makes some special actions, so we must pay special attention to the guest's every move. This is an item that reflects the body language, facial and head reactions-nodding, smiling and paying attention to the introduction, whether the guests are interested in the suggestion or not. Pay attention to your introduction. Lick your lips? Open your eyes or gently move your eyebrows. Hand reaction-rub your palm and hold it. Clap your hands and wait for your body to react-move forward. Turn to you? Pull the chair forward or relax your shoulders to encourage the guests. Some guests are shy. After listening to your suggestion, they still don't know whether to try. There will also be some special body language for you to detect-such as stroking your chin, closing your lips, biting some personal things or scratching your head. When we find the above situation, we should encourage our guests to use it immediately. How can we encourage them? Tell the guests some benefits of the product.
For example, this is very good. The raw materials we use are very fresh. This is delicious (such as sweet or bitter). This is a very popular drink or food, and many guests like to make decisions. Some guests will use it immediately after listening to our suggestion. What should I do when I find that some guests' body language expresses interest but doesn't reply? Yes! We should ask the guests if they were left alone. If you just stand and wait, it's easy to lose interest or come up with reasons for refusing to order: if you don't have time or are on a diet, you should immediately ask the guests if they are interested, and the guests will usually answer yes or no, but the chances of choosing no are relatively small. Can we use the following sentences to help you stay alone? Don't force the guest to use it if he is really not interested. Pay attention to the guest's body language and avoid over-selling. Here are some examples of over-selling: after the guest says he doesn't like your suggestion, you still ask the guest, are you sure you don't want it? Or are you sure? Our products are really good!
Basic marketing skills that waiters must know: recommend items with short preparation time to guests who are in a hurry to leave, provide high-priced items to guests who pay for the company, provide items with the best taste to important guests, and provide special drinks to guests who are alone. On special occasions, when selling champagne in a family, we should pay attention to choosing children, couples and ladies to recommend fruit platters to non-drinkers. Women who produce drinks and western kitchens generally don't like wine. It should be noted that the promotion game activities of drinks and western chefs are the best way for guests to take the initiative to consume, so try to encourage them to participate.
When there is only one glass left, don't fill every glass, which is beneficial to promotion and sales. We should do a good job in several aspects: 1, the waiter's self-promotion, 2, grasping the promotion opportunity when the guests look at the wine list, 3, predicting the consumption level of the guests, so as to carry out targeted promotion, 4, using the professional terms of promotion, 5, don't give up the opportunity to promote every guest, 6, seize any promotion opportunity, 7, recommend high-profit drinks as much as possible.
The same is true for membership cards.
I hope I can help you.