General situation of institutions

Dongguan Zhanneng Social Work Service Center (hereinafter referred to as the organization) was established in 2009. It is the first batch of social work organizations in Dongguan and the "Top 100 Social Work Service Organizations in 20 15" in China. Based in Dongguan, social workers (hereinafter referred to as social workers) have long provided various forms of professional, personalized and continuous social work services for people in need, such as critically ill patients, patients with chronic diseases, people with physical and mental disabilities, and the elderly. They are committed to solving the problems of all social strata, especially vulnerable groups, promoting the recovery of social functions of clients, improving the living conditions of all groups, and deepening social work research focusing on social work services such as medical care and disability, aiming at creating ".

Institutional service scale

By the middle of 20 17, the organization * * * has 326 professional service personnel, and its main service business involves the following aspects:

1. Operation project of Dongguan 16 Town-level Rehabilitation and Employment Service Center for the Disabled: to provide comprehensive community rehabilitation services for the disabled by using the social work case management model and combining multi-disciplinary teams;

Second, there are 30 medical social worker posts in major public hospitals and health systems in Dongguan: using the concept of social work service to provide emotional counseling, psychological support, resource linking and other services for patients and medical staff;

Third, eight community comprehensive service centers in Dongguan have been operating one after another: providing diversified and multi-level comprehensive services for community residents, especially the disadvantaged groups, promoting the all-round development of community residents and enhancing community cohesion;

Fourth, there are 33 judicial social workers in various judicial branches and procuratorates in Dongguan: counseling community corrections and released prisoners (hereinafter referred to as "two types of personnel") to update and prevent recidivism, carrying out community legal education through judicial knowledge propaganda, and promoting social harmony;

Fifth, Chashan Town's home-based care service project: providing free or low-cost home-based care services for eligible elderly people by hiring and managing nursing workers and providing social work services;

Sixth, the anti-drug social worker service project in Humen Town: publicize the anti-drug knowledge and laws and regulations to residents and seamlessly intervene in the whole process of drug addicts' rehabilitation, establish a trinity of "individual-family-community" prevention and relapse system, help rehabilitation workers find jobs, create conditions for them to rebuild their social support network, consolidate the effectiveness of drug rehabilitation and return to society;

Other services: including postal services in other towns and streets, and social enterprise projects such as "Love Baking House" to help the disabled.

Institutional management

Since its establishment, the center has been adhering to the concept of "helping others to help themselves and develop their potential", standardizing institutional management, constantly improving and standardizing various rules and regulations, constantly expanding the service team, expanding the service field and coverage, and constantly improving the service quality.

I. Complete infrastructure

The agency is headquartered in Dongguan, which has convenient transportation. The organization has complete functional rooms such as office, staff reading room, training room, conference room, case studio, archives room and sundry room, with a total use area of 720 square meters, and sufficient office rooms for all departments of the organization. All the daily office facilities of the organization are complete, and it is equipped with complete electronic office equipment such as computers, printers, faxes, scanners, photocopiers and projectors.

The organization has an independent website, which is updated regularly by network administrators. The website is divided into news trends, service list, social worker gas station, social worker voice, exhibition tidbits, information disclosure, social worker style, and exhibition party branch. The content is true, reflecting the trend of social workers and the relevant news of the organization.

Second, improve the stable organizational structure.

In administrative management, the management system of the board of directors, the board of supervisors and the workers' congress is implemented. The board of directors is the highest decision-making department of the organization, responsible for formulating the development plan of the organization and deliberating the reform of the organization. The board of supervisors and the workers' congress are equivalent to the board of directors, exercising supervision and democratic management respectively. Under the guidance of the board of directors, a hierarchical management model consisting of middle management teams (supervisor, team leader, center director, center leader, etc.) such as director, deputy director, project department, service department, administrative human resources department, propaganda department and finance department. ) has been set.

Third, the system construction norms.

Formed a human resource management system (including employee recruitment, waiting for posts, promotion, internship, post adjustment, resignation, etc.). ), service management system (including service process, training system, supervision system, file management, confidentiality system, etc. ), financial management system (including financial personnel's job responsibilities, fixed assets management, financial approval, reimbursement, etc. ), central meeting system, employee attendance and vacation system (public holiday system), etc. ), employee performance appraisal and reward and punishment system (including post performance, project performance, administrative performance, reward and punishment system, etc.). ), as well as the party organization construction system.

Fourth, quality service team.

Our organization strictly controls the recruitment of employees to ensure that all employees have relevant qualifications and skills. As of May 3, 2065438, the organization had 326 employees, including administrative staff 1 1, front-line staff 152 (including post social worker11/project social worker). More than 64% of in-service social workers (including post social workers and project social workers) in our hospital graduated from full-time undergraduate courses in social work and related majors, and more than 8 1% passed the professional qualification examination for national assistant social workers above division level. Among the in-service social workers, 2 social workers are Dongguan supervisors recognized by Dongguan Social Workers Association, 4 probation supervisors and 16 supervision assistants.

Verb (short for verb) Good team building.

In team building, the center pays attention to strengthening employees' sense of team and belonging. The monthly meeting of key talents (supervisor, team leader, center director and center leader) opens channels for communication between employees and between employees and administrative personnel. Organize group building activities such as watching movies, traveling abroad and team competitions from time to time, which enriches employees' spare time; Regular routine physical examination ensures the health of employees.

Sixth, attach importance to personnel training and foreign exchanges.

In terms of personnel training, the center pays attention to strengthening staff training, strives to provide a good learning and growth platform for employees, and enhances the professional quality of social workers. The training content covers pre-job training (induction training for new employees), on-the-job training (training course system conducive to employee growth), management personnel training (advanced training for middle and senior management personnel) and professional supervision (professional guidance for front-line social workers by Hong Kong supervisors or local supervisors recognized by HKCSS, including individual supervision and group supervision). In addition, the center also encourages employees to participate in social work-related training courses organized by industry associations, graduate students and other organizations.

In addition to strengthening the internal training of employees, the organization also organizes employees in different fields to share experiences from time to time, exchange and cooperate with non-governmental organizations and social welfare institutions in Guangzhou, Shenzhen, Hong Kong and Macao, learn advanced methods and successful experiences, strengthen service exchange, and establish an interactive platform, laying a good foundation for exploring and establishing new service models.

Seven, pay attention to service and brand building

In terms of service, we adhere to the concept of social work service, provide professional and high-quality services for clients, and have a good performance in service quality, service attitude and professional skills, which has won the trust and recognition of clients and won the praise of clients and the recognition of service units. In practical work, three basic methods, case, group and community, are flexibly used, and the work requirements of service units and the needs of clients are paid attention to. Taking posts (projects) as an example, a series of public welfare lectures in the patient resource center and community of the Municipal People's Hospital, a peer alliance project carried out by social workers in the AIDS Department of the CDC, and the case management service of Kangjiu Center are gradually formed.

In terms of brand building, our organization has made initial achievements in brand building of medical care and disabled people. In the construction of medical brand, establish a service brand with "characteristic service" as the leading factor. Medical social workers mainly serve the medical "resource center" project and provide different special services according to the characteristics of each hospital and the needs of the clients. For example, the patient mutual aid organization in the hospital for the prevention and treatment of chronic diseases set up the first patient mutual aid organization in Dongguan according to the characteristics of long hospitalization time and special treatment scheme, so as to alleviate all kinds of bad emotions of inpatients during hospitalization.