Home is a warm harbor, which can give people a feeling of happiness and comfort, and make people think of it first when they are tired or happy. I have not only a small family that gave birth to me and raised me, but also a United and enterprising family, which is the hotel. We all come from all corners of the country, and I believe that everyone has heard of the saying "It is predestined to meet thousands of miles away". It is because of fate that we get to know each other and get together here to form a harmonious, beautiful and United family.
Every day on the way to work in the hotel, I always have unspeakable joy, because that happy note has been beating in my heart. With the new green leaves sprouting, I miss my home. My parents often ask questions through my voice. I miss home. I miss everyone who is busy, struggling and enterprising every day. As the saying goes, "you depend on your parents at home and your friends when you go out." There are many brothers and sisters here, and the elders lead friends. They love and help us with spring-like warmth and summer-like enthusiasm. From them, I learned the joy of life and the joy of work. I study and work here, seize every opportunity to exercise myself and constantly develop and improve myself. I often look forward to tomorrow: a brand-new self, a mature self, can appear in front of everyone.
After work, I often think of some happy things and the kind of test that life has given me. It is good to experience some tests in life. "How can you see a rainbow without experiencing wind and rain?" . I think my work and life have taught me a lot. Looking back on the hotel for more than a year, memories are like an induction drawer, which will jump out when touched. Looking back suddenly, the clean and hygienic situation, although hard, is happy. Unforgettable parties that let us relax after work, monthly birthday parties for employees, and ongoing sports meetings are full of competition, giving full play to the cohesion, centripetal force and team consciousness of all departments. They are upward, enthusiastic and full of warmth. These are my biggest feelings when I work in a hotel, which will be formed in our minds.
The hotel is a big family, with laughter and tears at work and quarrels and friendship in life. We will always be a United team, dedicated, happy, efficient, United and cooperative. The hotel has done a lot for us, such as carrying out vocational training, holding various activities, holding skill competitions, and now giving keynote speeches, which has gradually improved our comprehensive quality in a subtle way. We should actively repay the hotel with gratitude, establish the host concept of "the hotel is my home, and love everything", give full play to the host spirit, integrate personal pursuit into the hotel development, and become the owner of the hotel.
A new hotel is bound to encounter many unexpected difficulties in its development. Just like a baby, it needs everyone's love and care to thrive. Life tells us to persevere, persist in the pursuit of good things, persist in the vision of the future, and persist in the persistent challenge to the unknown life. The future is bright and the road is tortuous. The revolution has not yet succeeded, and comrades still need to work hard. Let's "advance and retreat together", create wealth for the hotel, reflect our own value, make unremitting efforts for a better tomorrow of the hotel, and make the hotel as broad and bright as the blue sky. At the same time, I hope this big family can become stronger and stronger.
Hotel etiquette training experience summary template 1000 word template Part II
In just three days of training, we learned a lot of knowledge and realized a lot of truth. And a sign language dance of Grateful Heart taught us to be grateful. Thank the hotel for organizing this training for us. Without visionary leadership, we have no chance to learn.
Seriously, before training. I'm at a loss and don't know how to start work. After three days of training, I learned a lot of new knowledge. I learned a lot about being a man and changed some original ideas. I found a new starting point.
Two days before the training, Manager X of the Personnel Department gave us a lecture, which made us understand the hotel's professional ethics, the hotel's psychology and mentality, and learned the smiling service and the hotel's code of conduct, hotel etiquette and hotel awareness and service awareness, hotel staff handbook and code of conduct. Moreover, Manager Yu of the Security Department also taught us a lot of fire fighting knowledge. Many of them are the knowledge that we have benefited from all our lives, which not only teaches us to do things, but also teaches us how to be a man, and mentality determines everything! You should know that "criticism is gold, praise is silver". If you make a mistake, you should treat it correctly. Adults should know how to be responsible for their own actions and not treat them negatively. All for one and one for all. It is believed that we are serving others every day, and at the same time we are being served by others. Therefore, when serving others, we should put ourselves in the other's shoes, put ourselves in the other's shoes, treat our guests with enthusiasm and patience, and be considerate.
On the third day of training, Manager X of the Personnel Department organized all our new employees to have an interesting barbecue in xx Leisure Villa. Colleagues have a good time together. Through this barbecue, colleagues had another chance to get to know each other and realized the importance of teamwork. You don't have to be bound by the hotel environment all the time, but you can experience our good relationship in the new environment. Let everyone really have a feeling of big family life, how kind they feel, let colleagues breathe fresh air and enhance their feelings. I hope all our colleagues will cherish the opportunity to work together.
Before I didn't attend class these days, although I worked hard, I never felt their true meaning, let alone how much happiness the service brought me. The wonderful lectures of the two teachers infected everyone present at that time, which benefited me a lot!
What can inspire us most is the game between training classes, which brings me back to the campus era. I like this teaching method of combining training with games. It is not only a kind of training, but also a kind of sharing, a kind of happiness brought by learning. I know that these three happy and short days are destined to be a pleasant experience that I will never forget wherever I go in the future. I am honored to have such a pleasant experience! This will be a valuable asset in my life! Thank you again for giving me such a learning opportunity!
Hotel etiquette training experience summary template 1000 word model essay 3
Through the training and study of employees some time ago, I feel that I have gained a lot. As an old employee of xx, I am glad to have such a learning opportunity. I enjoy this learning opportunity as the best welfare that the unit can give us, and accept and cherish it happily.
Since we are members of the enterprise, we all want to be excellent employees, gain recognition and appreciation from leaders and colleagues, and realize our self-worth. However, how can we become an excellent employee? Through study, I understand a lot of truth.
First of all, to be an excellent employee, you must be loyal, have a high sense of responsibility, take it as your first duty to do a good job, and be willing to take on more responsibilities. Only by taking work as your own career and taking it seriously can you complete the work better.
Secondly, to be an excellent employee, you must have a good working attitude. A famous person once said that there is no humble job, only a humble attitude. And work attitude depends entirely on yourself. In our work, we are full of enthusiasm, pay attention to principles, pay attention to details, pursue perfection, and we will make a lot of progress unconsciously.
At the same time, as an excellent employee, he should also have out-and-out execution ability and strong team consciousness. Westerners once commented that China people "one person is a dragon and a group of people are worms", which is a mockery of our inability to make concerted efforts. It's good that individuals have the ability. However, personal strength is limited after all. One can't do everything well. Only with the concerted efforts of Qi Xin, it is possible to gradually push the cause to the top.
These reasons are easy to understand. In my opinion, the most thought-provoking sentence in this study is "be a man in advance" Look carefully, this sentence is really good! It is so extensive that it can cover almost everything, thus becoming an important subject that each of us must study hard.
If you want to be an excellent employee and achieve something, you must first learn to be a man. What kind of person are you? How to be a man? This has a decisive influence on a person's life and career. What should we do to be good employees? I think we should do the following:
First, be a person with goals and aspirations.
Mao Zedong once said, "If you are sure that you can live to be 200 years old, you will walk 3,000 miles in water". This is Dapeng's ambition to spread its wings! Soldiers who don't want to be marshals are not good soldiers, and soldiers without goals and ambitions can only accomplish nothing for life. To be an excellent employee, you must have ambition and life goals. With ambition, you will have the courage and courage to be a man. With goals, we can constantly motivate ourselves, surpass ourselves and create new achievements. Therefore, being a man needs to ask yourself where your ambition is and whether you are confident.
Second, be a kind person.
At the beginning of life, human nature is good. Kindness is the warmest, most beautiful and most touching ray in the brilliance of human nature. Kindness is the road to harmony and beauty. Only when you are full of sympathy and kindness can you touch and warm the world. Without kindness, there can be no inner peace, and there can be no peace and beauty in the world. The so-called kindness is nothing more than having a heart of great love and compassion, not hurting people, not saying anything, and not deceiving people. With kindness, there is the basis and possibility of loving parents, others and nature. A kind person, like a bright lamp, not only illuminates the people around him, but also warms himself. Kindness does not need indoctrination and coercion, but only mutual infection and spread. Therefore, being a man does not have to be indomitable and vigorous, but must be kind and sincere. Good quality makes it easier for you to communicate with others, get recognition and help from others, and become excellent and successful.
Third, be an educated person.
China is a nation that pays great attention to self-cultivation and morality. For five thousand years, no matter how things change, diligence, loyalty, humility and filial piety are eternal virtues. The wise man said: the success of small business depends on opportunity, the success of Chinese business depends on ability, and the success of big business depends entirely on character and integrity. Most successful people are often people with noble virtues. The so-called education is to know the depth, respect, height, weight, discipline and morality. Educated people are detached from nature when they are alone and will take care of their own hearts. When they get along with others, they will think of others, be kind to others, be indifferent and calm, and keep their mouths shut. Founder, witty, quiet and far-reaching. Self-reflection, then everything is comfortable and complete. Therefore, if a person can be educated, how can he not be excellent at work?
Fourth, be a wise and prudent person.
Knowledge does not mean wisdom. No matter how much knowledge is accumulated, if there is no wisdom to apply it, knowledge will lose its value. Wisdom is the intelligence of the mind, a kind of insight and judgment. Knowing what you are doing and what you can do is wisdom. Only direction, without wisdom, direction itself becomes meaningless. Skills and wisdom will make you stronger.
If "wisdom" lies in governing the big, then "prudence" lies in being afraid of the small. One idea is worth a hundred hasty actions. Caution is the basis of "not being confused" A prudent person must be clear-headed, and he must not be confused in front of big and big issues. In this world, there are words that bring disaster and acts that bring shame. If you want to be close to success, of course, you should be extra cautious. Keep a low profile and do things with an open mind. If you think ahead, you will be safe. Modesty and prudence make things easy. Caution is the best way to stay away from danger and ensure safety. Therefore, being a man needs wisdom and caution.
Fifth, be a tolerant and upright person.
A hundred rivers are full of tolerance. Don't be too narrow-minded when you do things. The ruler is short, the inch is long, the gold is not full of red, and no one is perfect. Appreciating the advantages of others and tolerating their shortcomings depends on loving others and being tolerant. Being kind to others is being kind to yourself. No matter how your life is hurt, you don't have to be angry, painful or bitter. Learn to forget, forgetting is the best protection for yourself; Learn to be grateful, and thank life for giving you the opportunity to hone yourself. If the soul can be full of sunshine, life will naturally be brilliant.
Being a man also needs integrity. Be upright, be upright, be upright, this is our foundation. If you have good conduct, you will have the confidence to be a man and the car-scrapping ability to do things. "The bottom of my heart is selfless and broad, as broad as the outside." If you are open-minded and aboveboard, you will win the trust and respect of others. Therefore, be tolerant and upright.
The above points are not enough to fully explain the incisive life philosophy of "being a man in advance", which is only my superficial understanding. Like all my colleagues, I also want to be an excellent company employee. I hope that through continuous efforts with you, our xx hotel will be managed better and better, and new success and glory belonging to our xx will be cast!
Hotel etiquette training experience summary template 1000 word model essay 4
With the increasing frequency of interpersonal communication in modern society, people pay more attention to personal etiquette. As the saying goes, "Don't learn manners, don't bully." Etiquette is not just about wearing clothes and hats, but dealing with people. Nowadays, the competition in all walks of life is becoming more and more fierce, and the choice of similar products is becoming more and more diversified. Customers buy not only the goods themselves, but also the attitude of the staff and related services. In this context, enhancing the company's image, standardizing service requirements and improving customer satisfaction are important contents of the company's culture and system construction. Through this training, I was deeply touched, cleared up the superficial understanding and vague concepts of civilized etiquette in the past, and made me really understand the meaning of etiquette, that is, the code of conduct and practice in which service personnel show respect and friendship to customers through words, manners and behaviors in their posts. To put it simply, it is the etiquette norms and work art applied by service personnel in the workplace, which is the full embodiment of people's inner self-restraint.
Every employee is the spokesperson of the company's image. The influence of corporate image determines the development and survival of the company. Only by improving the personal quality of each employee can the reputation of the company be enhanced. As a high-end star hotel, it not only has high-end brands and the environment of Shu Ya, but also has high quality and good service. The premise of these services is to leave a good first impression on the guests, and a good first impression begins with the etiquette of meeting the guests at first sight. It should be said that every employee knows the most basic etiquette, but some details are ignored in the actual operation process. We should adhere to the "three to three tones": specifically, "customers arrive, smile and respect" and "come with questions, ask with answers and leave with delivery". Take the initiative to greet guests and serve with a smile; You should let your customers feel your warm welcome to him, so that they can have a good impression on you and promote the success of the transaction between the two sides. Maintain a good mental outlook; At work, we should learn to put unpleasant emotions behind us, keep full of energy and keep our work in the best condition.
Through the study and training in the morning, I deeply realized that etiquette is embodied in details, and details show quality. And the importance of various manners, from a personal point of view; Help to improve self-cultivation; Help people beautify themselves and their lives; It helps people's social communication and improves people's interpersonal relationship; From the enterprise's point of view, it can beautify the enterprise image, improve customer satisfaction and reputation, and finally achieve the purpose of improving the economic and social benefits of enterprises. I used to think that my service attitude was already very good. After studying, I still feel some gaps. For example, I don't have enough knowledge of all kinds of etiquette, and there is more or less the idea of "observing the system and having a correct service attitude". After studying, I will be more strict with myself, so that I can do better and serve better.
Although the service etiquette study in the morning is over, the purpose of the study is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As the manager of xx Hotel, we should use good gfd and mental outlook to create a good brand image of the hotel, so that our etiquette and good service can leave a good impression on customers. In order to effectively standardize service behavior, we must demand and strive to standardize our service behavior according to the etiquette in learning. Listen to customers' needs with a standardized, standard and smiling attitude, patiently answer customers' requirements, face your work with a healthy attitude, shape the service brand image of xx Hotel with a good gfd and mental outlook, provide customers with quality services and reflect the value of their own services!
Hotel etiquette training experience summary template 1000 word model essay 5
After two days of professional training, I benefited a lot. The most important thing is that there is still a certain gap between us and senior customer service, and there are still many places to learn. Let me talk about my feelings from the teacher's explanation.
Professional knowledge, when we answer questions for customers, the professionalism and correctness of solving problems will make customers feel that they are enjoying high-end and distinguished services. So in the usual work, we should accumulate more and learn more professional knowledge. When the customer makes a request, we will confidently show the service of the contractor to the customer, so as to gain the appreciation and trust of the customer, instead of feeling cheated. Therefore, in the future work, we should learn more knowledge, sum up experience and lessons, and implement our business.
Tone, in the service industry, friendly tone is very important, and tone is also a barometer of a person's inner attitude at that time. When talking with customers, your light, heavy, slow and urgent tone will directly affect the communication effect. This tone will make customers feel that you are perfunctory and disrespectful, which will easily irritate customers and hurt not only individuals but also the reputation of the contractor bank. So, just right. In the future work, keep yourself in a happy mood, so that the meeting will also deliver pleasant services to customers.
Communication skills, methods are very important in communication with customers. Some ways may ignite customers' anger and may pour out customers' voices. So learn to listen when communicating with customers, and don't interrupt customers in a hurry. When a customer calls, try to let the customer complain, listen patiently and calmly, and never have a direct conflict with the customer. We should understand the reasons by listening, carefully consider the needs of customers and help as much as we can. Solve problems for customers, not my customers who are right or wrong. When customers complain, there is no need to appease them. The ultimate goal is to solve customers' problems.