Because of work needs, from the end of June 65438 to the beginning of June 65438, I worked as a department manager in the personal business department of xx Branch. According to the working ideas of the Executive Committee and the current situation of personal business development in xx Sub-branch, the working direction of "paying attention to traditional business, paying close attention to new business and promoting steady and rapid growth of personal business income around new economic growth points" was established. The specific work summary report is as follows:
1. Promote the steady growth of deposits and loans.
Under the correct leadership of the Executive Committee, various labor competition activities such as "Spring Action" and "Summer Passion" were carried out to promote the steady growth of savings deposits and personal loans. With the joint efforts of all employees, savings deposits increased by RMB * * billion on the basis of the balance at the beginning of September, completing 64% of the plans issued by the branch. 65,438+0%, all kinds of loans increased by * * ten thousand yuan compared with the beginning of the year, which made two better buildings in xx, "Riverside" and "Shanshui Riverside", settle in xx Agricultural Bank.
Combined with the high-quality transport capacity of xx Yangtze River waterway and the investigation of the personal financial business department of agriculture, rural areas and farmers of the municipal branch, the Measures for the Administration of Personal Ship Mortgage Loan of * * Branch of Agricultural Bank of China (for Trial Implementation) was issued, and xx Branch became the first branch to offer personal ship mortgage loan. As a big water transportation county, we have a new economic profit growth point.
Two, promote the sustainable development of the work of agriculture, rural areas and farmers, and fully reduce the loan risks of agriculture, rural areas and farmers.
With the support of "Nongshangtong", "Huimin Card" and "micro-loan", we continued to promote the work of agriculture, rural areas and farmers, and collected more than 65,438+020 households. In April, we organized a training meeting on the installation and use of Nongshangtong. 60 agricultural commercial links were installed at one time, and 20 small cash withdrawal agricultural commercial links were opened, which broadened the card environment for benefiting farmers.
Under the leadership of the president, we went to three rural outlets for a thorough investigation. In view of the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, the scheme of "prosecuting part, deterring part, collecting part at home and suspending part" was formulated and implemented to prevent the non-performing loans of small-scale agricultural loans from being blocked. Through various means, the county * * * recovered 6.5438+0.8 million yuan, and the non-performing rate was controlled below 5%.
The third is to pay close attention to the development of new business and achieve zero breakthrough in wealth management products and gold sales.
In view of the new changes in the financial market and customer demand, we will promote the marketing of wealth management products from the interests of customers. First of all, I took the lead in marketing 2.5 million wealth management products, then formulated the reward method for wealth management products, and then explained the spirit of wealth management products to the director, lobby manager and account manager. At the beginning, every time there is a new wealth management product, the information and key points will be printed to the lobby manager Wang Xiaoyan and others, and marketing will be pushed away from point to point. By the end of September, * * * had sold wealth management products of RMB 39,465,438+RMB 600,000.
In view of the recovery of the gold market and the customer's requirements, the lending branch agreed that the business department of xx Branch should start the east wind of buying and selling physical gold, and with the support of the bank leaders, coordinated the internal departments of the banking regulatory bureau, the industrial and commercial bureau, the branch and so on, so that the business department of xx Branch successfully sold physical gold in May, and organized the marketing of 65 1 gram of physical gold in that month. In May and June, they all won the second place in the precious metal sales competition of the business outlets of the Third Agricultural Bank of China, with a prize of 3,000 yuan each.
Fourth, attach importance to the development of credit card business.
Strictly control the incremental quality of credit cards to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuing cards, neglecting management and education", sort out the original customer groups, pay equal attention to kindness and credibility, guide customers to use platinum credit cards correctly, spend rationally, and avoid malicious exchange and malicious overdraft. Give continuous use and appropriate increase to customers with high points, high installment and high contribution rate, and give credit relief and credit lock to customers with low points and no installment, so as to promote the benign, healthy and sustainable development of credit card business.
Under the correct leadership of the card department of the branch and the bank leaders, I led the account managers of the finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. On May 3rd, xx, the monthly installment amount of ABC was 2.3 million yuan, and the number of new car months was 12, ranking second. In June, the monthly supply of xx Sub-branch increased by 5.55 million yuan, and the monthly supply increased by 15 vehicles, ranking second. In July, xx Sub-branch added 8.68 million yuan monthly and 26 new cars, ranking second, and was awarded 60,000 yuan by the branch to xx Agricultural Bank. This year's credit card business income increased by 6.5438+0.57 million yuan compared with the same period of last year, with an increase rate of 654.38+0.53%, which made a great contribution to the intermediary business income this year.
Verb (abbreviation of verb) VIP team building has made some achievements, but there is still a long way to go and efforts are needed.
No matter how fierce the competition between banks is, its essence is just the competition for high-quality customer resources. Therefore, paying attention to the construction and management of VIP team and enhancing competitiveness will determine who will occupy more high-quality customer resources. This requires: first, team members should have a high sense of responsibility, dedication and comprehensive quality; Second, we should have good financial products, and carry out comprehensive financing and combined marketing of various financial products for people with different personalities and needs. No product can satisfy all customers, and no account manager can handle all customers. No matter people or products are flawed, there is no perfect individual, only a perfect team. This is the goal, and we still need to work hard. In the appraisal of the city branch, in May and September of xx, xx Agricultural Bank won the eighth and sixth place in the VIP team management of the city branch respectively, with a cost prize of 60,000 yuan.
Six, pay attention to network transformation and quality civilized service.
According to the requirements of the transformation of network construction, we will attend the morning meetings of various institutions from time to time, preach financial products and financial product marketing, and participate in branch training skills for job transfer training.
Make use of the "secret person's unannounced visit" of the head office to improve the civilized and high-quality service of outlets, formulate the "Measures for Rewards and Punishment of Civilized and High-quality Service Management of xx Branch", organize a staff member of the Finance Department to inspect and supervise institutions from time to time, and call on everyone to "make civilized and high-quality service a habit!"
Looking back on these months' work, I was in a hurry, with achievements and some unsatisfactory places. Thanks to the correct leadership, care and support of the bank leaders and the great help of my colleagues, I will continue to work hard and make selfless contributions in my new job.
2. Department manager's personal work summary
With the ringing of the New Year's bell, a brand-new and expectant xx year is ushered in. Looking back on my work and life in xx, I feel the great changes that have taken place in the company and people around me this year. Our brand is improving rapidly, and colleagues around us are also making progress and striving for the same goal. The arrival of the new year also brings new challenges. When we are ready to welcome the new year with a brand-new look, we also don't forget to review and summarize the efforts made in the past year. It has been a year and a half since the establishment of the Human Resources Department. I am honored to participate in the growth process of human resources department, from scratch, from the initial imperfection to today's maturity. Since xx years, the team of human resources department has been growing slowly. With the introduction of professional talents, the professional level has been greatly improved, and the construction of human resources is gradually standardized, and its role is gradually reflected. Company leaders pay great attention to the construction of human resources department, which is undoubtedly a tonic for colleagues in human resources department. In the past, you may feel a little strange about the term "human resources". What is the real intention of the company to set up such a department? Through the joint efforts of everyone this year, we gradually gained the recognition and support of the vast majority of people in all departments of the company. In a certain year, due to the shortage of staff in the department, some work could not be really carried out, and I have been doing basic work. Since Director Mo took office in the first half of this year, I have reorganized the work of the Human Resources Department, clarified everyone's work responsibilities, and made the division of labor more detailed. Now I summarize the work this year as follows:
1. Collect and manage the personnel files of the company's employees, make them more perfect, maintain the integrity of the company's files, provide more accurate information and ensure future analysis. Because the contents of the document involve company-related secrets, I kept a high degree of vigilance and a strong sense of conservatism. Assist superiors to master the status of human resources; Fill in and analyze various personnel statistics reports. Borrowing accurate information for human resource planning.
Second, responsible for the management of employee labor contracts, employment and related procedures; So far, the signing of the labor contract has not been particularly smooth, mainly because the business personnel in the marketing department are scattered, there are fewer opportunities for concentration, and they often come and go in a hurry, resulting in some business personnel failing to sign the labor contract so far. Strive for the opportunity of Chinese New Year and complete the signing.
Three, combined with the company system and national regulations-employee attendance and vacation management, accurate monthly attendance report. Among them, employee attendance is a difficult point. It has been a year and a half since the company implemented the method of swiping cards at work, but the effect has not been very good because some employees can not adapt to the new attendance method.
This year, the human resources department specifically reiterated attendance for this problem, and improved the attendance system after consulting with the technicians of the comprehensive management department. However, due to the different nature of many jobs in the company, employees often need flexible working hours, but they still can't produce satisfactory attendance data. However, in order to prevent some employees from exaggerating and ending unfair attendance, the attendance system needs to be improved.
First, implement the company's rules and regulations, and handle employee rewards and punishments; For some employees who do not abide by the company's rules and regulations, resulting in major mistakes or major mistakes in their work, the human resources department has given fair administrative punishment after careful investigation and educated the parties concerned. This year, * * * about 10 people accepted different degrees of administrative punishment from the company, and they all realized their mistakes.
2. Since the beginning of this year, the company has fully considered the welfare treatment of employees, and various welfare systems are being gradually implemented. For example, brand promotion cigarettes, which used to be enjoyed only by marketing personnel, have also been realized in this department; Assist administrative staff to plan and implement monthly birthday activities, enriching employees' spare time life; Considering the safety of employees, the company also purchased Ping An group accident insurance and medical insurance for all employees. During the insurance period, an employee accidentally fell down, so we contacted the insurance company in time and received corresponding training, which solved the worries of the employees. And so on, these have greatly mobilized the enthusiasm of employees, thus playing a role in motivating employees.
Third, manage the promotion staff well. From September this year, the human resources department began to take over the management of sales promotion personnel. Through data collection and analysis, it is found that although the corresponding management system has been formulated, it is found that many markets are not strictly implemented according to the system, which is arbitrary and the personnel growth rate is too high. Promoters are an important part of Wuyeshen market, so it is urgent to strengthen the management of promoters. Next quarter, we plan to re-establish the management system of sales promotion personnel as soon as possible and strictly follow the rules and regulations. Control the growth rate of personnel and improve the overall quality level, and reserve more business talents for the company in the future.
4. Assist in the specific daily work of recruitment and appointment, including issuing recruitment notices, collecting and summarizing application materials, arranging interviewers and tracking the implementation of interviewers; Five. Help establish positive employee relations, coordinate the relationship between employees and management, and assist in organizing various activities of employees; In addition, with the guidance and help of department leaders, the staff attendance system, labor contract management methods and other related personnel systems have been revised to make them more humanized and integrated, in line with the company's "people-oriented" talent concept.
For individuals, the next step is to strengthen their study after serious work and constantly improve their professional quality, so as to face greater challenges and not be eliminated by the trend of the times. Cherish the hard-won opportunity and do every job in a down-to-earth manner. The responsibility of human resources department will be heavier in xx. The human resources department must arrange and implement the work in the new year, and speak with actual work performance. Finally, I wish the company all the best in the new year, getting better every year.
3. Department manager's personal work summary
How time flies! It has been more than three months since I arrived at the company in a blink of an eye. This is a precious experience in my life. During this time, my leaders and colleagues gave me great help in class and great concern in my life, which made me fully feel the leadership's mind of "all rivers run into the sea" and the heroism of "how can I see the rainbow without experiencing wind and rain". While I am in awe, I am also proud of the opportunity to become a member of the company. During these three months, under the care and guidance of leaders and colleagues, we have made some progress in all aspects through our own efforts. Now I will summarize my situation as follows.
First, through training and daily accumulation, I have a certain understanding of Dafa.
In September, the first information I got was the company profile. At that time, I felt that the enterprise was large in scale and had room for development. After a short process, I joined this company, during which I got to know this company. Through more than three months of personal experience, I have a deeper understanding of my work and company. The company's cultural concept: "xxx, xxx." I agree with this cultural concept very much, and the company's development does not forget the feat of repaying the society, which is admirable. The company's concept of people-oriented and respecting talents has been implemented in practice, which is an important reason for the company's continuous development and growth.
Second, abide by the rules and regulations, take them seriously, and constantly improve their literacy.
The professional ethics of love and dedication is the guarantee for the smooth progress and ultimate success of each project. During these three months, I can abide by the company's rules and regulations, do a good job in my major seriously, never arrive late or leave early for three months, complete every task with enthusiasm, enthusiasm and seriousness, earnestly perform my post responsibilities, unite my colleagues in daily life and constantly improve team spirit. A book "Details Decide Success or Failure" fills me with lofty sentiments. It is so important to have a positive and open-minded attitude, good habits and finish the copy on time, which ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager for a breakthrough, and I will always remind myself in my future life to make my future life more and more exciting.
Thirdly, the ability has been improved to a certain extent by studying job functions seriously.
According to the current division of labor, my main task is to review historical manuscripts. Through the above completion, I realize that a competent xx personnel should have a good professional foundation, fluent writing ability and flexible problem-solving ability.
Four. Shortcomings and areas that need improvement.
Although I have been in the company for more than three months, my understanding of the company is not enough, and my proficiency in reviewing manuscripts is not enough. There are still many problems. With the further understanding of the company and I feel that doing more can better reflect my life value. "Career is good at diligence and leisure". In the future, I will read more books, ask more questions, study more and practice more, constantly learn business knowledge and improve my business skills. There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. I will study all kinds of knowledge persistently and use it to guide practice. In the future, we should try our best to do our own work, do our own creativity and make our own contribution to the development of the company.
V. Some suggestions.
The company is in the enterprise transformation period, which is a very critical period. In the meantime, we should work hard on management. The quality of enterprise management will determine the success or failure of enterprise transformation. First of all, we should strengthen the change of ideas and training, especially the management cadres should change their old ideas and change from practical to management. Regular participation of leading cadres in external training can broaden their horizons and learn management theory. Secondly, the company should improve the management system, clarify the post authority, establish the incentive mechanism and improve the assessment method. A good system can change people's behavior, motivate employees and strengthen management. Third, we should do a good job in training successors. It has been 15 years since it was founded, and it is also an objective law that mature people who started businesses in those years gradually become old people. From now on, we should do a good job in guiding veteran comrades and pass on their good practices, which will go down in history forever. Fourth, we should not only introduce talents, but also make good use of talents, especially tap the existing talents within the company and give full play to the role of all kinds of talents.
When I came to the company, I gained nothing more than great progress in my professionalism, ideological realm, professional quality and ability, which also inspired me to keep advancing and improving in this process. I understand that the bright future of the company depends on everyone's efforts to create, and I believe that with the joint efforts of all employees, the bright future of the company will be even more brilliant.
4. Department manager's personal work summary
In a blink of an eye, 20xx years full of opportunities and challenges have passed, and we have ushered in a brand-new 20xx year. During this year, with the help of company leaders and colleagues, I made some progress in all aspects of my work. At the same time, I deeply feel that as a "Jinpeng person" and an "advertiser", I have a profound and strong feeling. I arrived at the company in xx, 20xx, and in the second half of 20xx, as the department manager, I was responsible for the business development department of Jin Peng Yu Tu Advertising Company. For xx months, with the help of leaders and the support of colleagues, I have made some achievements in my work. The main work in 20xx is summarized as follows:
First, the completion of the plan:
Jin Peng Yu Tu Advertising plans to complete sales of xx yuan throughout the year; Actually completed xx yuan, but failed to complete the annual sales plan.
Second, strengthen their professional quality and management ability, through continuous study and practice, do a good job in the basic knowledge and skills of a department manager.
In 20xx, the job of the advertising company was to "focus on the Tian Hong project and actively expand new marketing business". With regard to the Tian Hong project, the Business Development Department assisted the company in completing the second phase of the Tian Hong project, mainly including the preparations for the second phase of Tian Hong, Tian Hong's triumph "Richard Clayderman" concert, Tian Hong Housing Exhibition, Tian Hong Shanghai Exhibition and Tian Hong Zhaoyuan Distribution Office. Other projects mainly include: China Merchants Bank offshore business promotion meeting, etc. , Dongshan, Xiangyang Office Atlas Design, District Government Atlas Design and Production, Liquor Enterprise Distributor Chamber of Commerce, Haier new york Life Insurance 10 Award Evening, Centennial Electric Handbag, District Government Software Release Conference, Vocational College Atlas, Penglai Customs 10th Anniversary, Shanhai Tian Yun Opening, etc. At the same time, I actively participated in the training organized by the group and the company, and gained a deeper understanding and mastery of the management outline, company rules and regulations, basic knowledge of real estate, telemarketing, media marketing and business etiquette. , thus enhancing my working ability, enriching my experience, broadening my horizons, and having a further understanding of the company's corporate culture and business philosophy.
Over the past 20xx years, I have gradually mastered the organization, operation process, venue layout and every detail involved in various activities, improved my professional knowledge and effective experience in activities, and truly realized the weight of "creating value for customers". But as the manager of business development department, I need to master extensive knowledge and operational experience, which is my own deficiency. It is necessary to continue to strengthen learning ability and accumulate management work.
Third, adhere to the concept of "creating value for customers" and constantly update service means; Consolidate old customers and attract new customers.
Advertising company in Yantai is a fierce and immature industry, with high transparency in the primary market and fierce price competition, which has a great impact on our business.
Fourth, form an internal communication mechanism of "summing up problems and improving ourselves". Guided by market demand, improve work efficiency.
The work of advertising companies is more complicated, especially in terms of activities, and there are many jobs that need to be coordinated. In these work, I pay attention to establish a harmonious relationship with design and various outsourcing units in order to carry out my work. Strengthen their own execution and improve work efficiency.
As the manager of business development department, due to many foreign cooperation and complicated affairs, in order to successfully complete the work and improve work efficiency, we must adhere to the work flow and company regulations and insist on not doing anything that violates the system. As long as you do this, you can be called responsible for the company, the department and yourself.
The existing problems of verb (the abbreviation of verb) and the future work plan.
Looking back on my work in the past six months, I find that there are still many shortcomings and shortcomings: first of all, due to my lack of work experience, my working methods are too simple and I am not calm enough to deal with some problems. Secondly, the level of business theory and management ability need to be further improved. Third, advertising expertise needs a lot of learning to enrich and improve its knowledge base. These shortcomings need further improvement and research.
In my 20xx years of work, I am determined to do the following: First, strengthen the study of professional knowledge, work and management experience, constantly improve my professional quality and management level, and raise my comprehensive quality to a new level. Secondly, strengthen the sense of responsibility and crisis, and improve the level of completing the work. For the company's new year's work to a new level, to a higher level to contribute their own strength. Thirdly, the mainstream direction of advertising company's business development has been unresolved, which has become the shackles of business development. Solving the development direction of advertising companies is the top priority in 2009. This will also be the premise of completing the company's annual planned profit target. Finding my own media, directing production with creativity and effectively integrating with other brother companies will be the direction of my efforts.
Summary of intransitive verbs:
"The market is the worst coach, and the game has already started before warming up. A considerable part of the result of the competition lies in our understanding and subjective initiative. At the same time, the market is also a coach, who can teach us skills and development opportunities without training. The key is whether the market participants' vision is long-term and whether their character can stand the test.
5. Department manager's personal work summary
First of all, it summarizes the overall market environment this year, such as changes in industry market capacity, brand concentration and competition situation, changes in market share of competing products, changes and characteristics of channel models, changes and characteristics of terminal types, changes in consumer demand and regional market characteristics. The purpose is to understand the current situation and development trend of the overall market environment and grasp the pulse of the market environment. Secondly, the main competitive products in the market are deeply analyzed from the aspects of product series, price system, channel model and terminal image. The purpose is to find the excellent marketing model of benchmarking enterprises, and tap the gap and deficiency between themselves and benchmarking enterprises.
Finally, it summarizes and analyzes its own marketing work, including sales data, target market share, product mix, price system, channel construction, sales promotion, brand promotion, marketing organization construction, marketing management system, salary incentive and so on. Swot analysis should be made for key projects, so as to be comprehensive and systematic. The purpose is to extract the key problems, analyze the initial reasons, and then it is possible to formulate corresponding solutions.
Take precautions and win thousands of miles away. The marketing work plan for the new year is to emphasize that man proposes something, and to plan and deploy the overall marketing work of the enterprise in the new year systematically and comprehensively. However, we also need to understand that the annual marketing plan is not a marketing plan, but a strategic thinking based on annual analysis and summary. A detailed marketing plan needs to be broken down into quarters or months, and only in this way can it be of practical significance.
Goal orientation is the key to marketing. In the new year's marketing work plan, the first thing to do is to formulate marketing objectives, which are concrete and data-based objectives, including the overall annual sales objectives, cost objectives, profit objectives, channel development objectives, terminal construction objectives, staffing objectives and so on. , and do a detailed decomposition. For example, the sales target of end products should be decomposed into every region, every customer, every system and so on. Circulation products are decomposed into every region, every customer, etc.
The second is product planning. New product development plan and product improvement plan based on consumer demand analysis; Analyze regional leading products through sales data and draw up regional product sales mix; According to the characteristics of different regional markets and the existing customer network resources, the channel positioning of regional products is put forward. Then, a standardized price system should be formulated, from the CIF price to the suggested retail price, including the price fluctuation range of all intermediate links. Sometimes it is necessary to draw up a phased price adjustment scheme in combination with the product life cycle.
As a mentor, consultant and coach of sales staff, the sales manager should guide and manage the work summary and report of sales staff.
1, pay attention. The sales manager's attention to the work summary and report of the sales staff will make the sales staff take it seriously.
2. Ask the sales staff to prepare carefully before reporting the work.
3. Go to the podium to speak. The salesperson spoke on the podium.
4. Reward and punishment. Reward and punishment are always a good means of leadership. The sales manager should play the role of reward and punishment.