As of 20 17, the number of scenic spots in China has reached more than 26,000, including more than 7,000 A-level scenic spots, including more than 500 high-star scenic spots, including 2 13 5A-level scenic spots. The seemingly vast scenic spots are actually how many joys and sorrows. There are still many problems in traditional tourist attractions.
Especially for scenic spots, how to improve tourist satisfaction and service quality is particularly important. The customer experience is not good, and it is rare to come to the scenic spot for the second time. This requires that the scenic spots should constantly explore and innovate ecological resources, natural resources and cultural resources, at the same time, supervise the "hardware" facilities such as tourist service centers, parking lots, roads, accommodation, toilets and the surrounding environment, at the same time, increase the construction of "soft" environment such as staff training, innovative scenic spot management and improving service quality, optimize the tourism environment, enhance the tourist experience in all aspects, improve management efficiency and reduce the management cost of scenic spots. It has improved the service quality of scenic spots and polished the golden signboard of the city.
Huiyan has rich research experience and professional research team in improving the service quality of scenic spots, creating city business cards and smart tourism. Huiyan determines the direction of improvement and enhances the competitiveness of scenic spots by understanding tourists' opinions, opinions and ideas on a certain service/service demand/price/product. Service targets include: all kinds of fees, free parks, cultural scenic spots, natural scenic spots, sightseeing scenic spots and entertainment scenic spots. Project type-investigation and evaluation, consultation and training.
Investigation and evaluation of scenic spots: service quality inspection of garden scenic spots, tourism satisfaction survey, service quality satisfaction survey of scenic spots, third-party evaluation survey of tourism market service quality, customer satisfaction survey of tourism service in scenic spots, service quality improvement strategy of tourism scenic spots, third-party evaluation of tourism scenic spots, tourism satisfaction survey, tourist satisfaction survey, scenic market survey and tourist consumption behavior survey.
Consulting training: scenic spot management training, scenic spot marketing consulting, scenic spot management service upgrading training, and a complete set of systematic service schemes for scenic spots.