Article 1:
In XX years, our hospital took humanized fine management activities as the theme and ensured medical quality and safety as the core. First, the prevention and treatment of hand, foot and mouth disease and type A h 1n 1 were completed with good quality and quantity. The second is to strengthen the hospital's own construction, and all the work of the hospital is stable and orderly. The annual business income in XX was 65,438+065,438+06,000 yuan, up 49.9% year-on-year, and the outpatient visits were 4,565,438+035, up 65,438+00.3% year-on-year, and the hospitalization visits were 4,504, up 65,438+09.7% year-on-year.
First, under the guidance of a main line, an activity and the overall requirements of the three major projects of the Health Bureau, combined with the work arrangements of the hospital at the beginning of the year, we will strive to strengthen the hospital's own construction.
(1) Strengthen the supervision and management of daily work to ensure the overall safe operation of the hospital.
First, we will continue to implement the comprehensive assessment system once a month, and make progress with punishment. Second, since March, the weekly patrol system of hospital leaders has been implemented, which has enhanced the initiative of work and improved the timeliness of work. Third, the business and administrative rounds on Tuesdays and Wednesdays are always persistent. Fourthly, in view of the medical staff's lack of hospital administrators' management knowledge and doctor-patient communication skills, a lecture on basic knowledge of hospital management and a lecture on doctor-patient communication skills were held in May and June respectively. Fifth, in order to improve the scientific and technological content, the hospital invested 380,000 yuan and purchased six fully automatic analyzers, blood cell analyzers and trace element analyzers through negotiation.
(2) Strengthen hospital culture construction with propaganda as the carrier.
1, make full use of electronic screens, billboards, exhibition boards and other publicity platforms to create a distinctive hospital culture. For example, a health promotion column was set up in the outpatient hall, and the publicity content was changed regularly according to the seasonal changes; Make publicity display boards in wards and outpatient corridors, and customize 50 departmental heart cards to publicize health care knowledge such as disease prevention and healthy eating. Advocate and promote a healthy lifestyle for all patients.
2, the use of government information disclosure platform and hospital affairs open channels, to the public hospital information, let the society know about the hospital, let the public know about the hospital.
3. In order to promote the advanced and encourage the backward, on the basis of last year, 1 1 continued to carry out pacesetter selection activities in five wards, and selected 10 pacesetter.
(three) to strengthen the quality of medical care to ensure medical safety.
1, grasp the foundation and practice skills to improve the basic professional quality of medical staff in the hospital. (1) On the 5th of each month, the business study of the department will be regularized. (2) Since March, we have adhered to the system of monthly examination and monthly evaluation for nursing staff, so as to practice the monthly examination, and those who fail will make up the examination. (3) In June 165438+ 10, young and middle-aged doctors under the age of 40 were assessed according to the post requirements and competition scheme of superior medical staff and the actual situation of the hospital, so that everyone passed the examination. (4) In order to ensure the safety of the Olympic Games and improve the emergency handling ability, the emergency department and 120 staff were trained and drilled in cardiopulmonary resuscitation and emergency handling ability of public health emergencies. (5) In order to improve the quality of medical record writing, medical record appraisal activities were carried out.
2. Grasp the key points, plug loopholes and ensure medical safety. First, the workflow of outpatient, inpatient and emergency patients and the referral process of emergency patients have been improved, so that the work links are closer. The second is to strengthen the business inspection at least once a month and re-quantify the medical quality inspection standards. In the aspect of nursing assessment, the head nurses in each ward implement the system of mutual inspection, mutual learning and mutual improvement. The third is to vigorously carry out centralized actions on medical quality and safety, and put problems, deficiencies, problems, measures, defects and safety in the first place. It is necessary to hold a special meeting, sort out all kinds of problems, study them one by one, and formulate improvement measures, and take this as a carrier to comprehensively strengthen medical quality and safety work, seize key parts and weak links, and move forward to achieve prevention first.
4. Strengthen the construction of departments. Newly built outpatient operating room; Independent cerebrovascular clinic; Establish a medical examination department, formulate a medical examination package, standardize the medical examination files, and clarify the person in charge. * * * 1690 physical examination.
5. Strengthen continuing education. According to the needs of the work, three people were sent for further study, and 17 people participated in various short training classes.
6. Strengthen the prevention and control of hospital infection. Strict implementation of biological monitoring, disinfection, medical waste recovery and destruction, hospital staff infectious disease knowledge training and assessment and other related systems to improve the prevention awareness of all staff; In May, the intestinal outpatient service was standardized according to the requirements of the superior.
(D) to further standardize the new rural cooperative medical care.
In the whole year, 2,407 participants were compensated, and the compensation cost was 2.325 million yuan.
(five) actively carry out medical benefits, health support for agriculture, rural medical work.
(1) Continue to implement the policy of "one reduction and three exemptions for the benefit of the people", and * * * reduce the medical expenses of poor patients by more than 20,000 yuan.
(2) Implement the 1x assistance project, regularly send business backbones to the assistance units for regular free clinics and business rounds, and provide corresponding equipment support according to the needs of the assistance units.
(3) Continue to start the work of mobile hospitals. Throughout the year, * * * went to the countryside for free clinic 16 times, with more than 900 person-times, and distributed more than XX publicity materials.
(six) continue to carry out activities to control commercial bribery, from the source of governance, the establishment of a long-term mechanism.
(1) Make a work plan to control commercial bribery, clarify and strengthen the construction of medical ethics, and make a comprehensive commitment to resist commercial bribery. (2) Carry out self-examination and self-correction on the procurement and use of medical consumables and medical devices in the whole hospital, and look back at the implementation of the long-term anti-bribery mechanism. In view of the shortcomings and weak links in anti-bribery work, we will further strengthen the supervision and restriction mechanism of key posts, key posts and key links, improve and implement more than 20 systems, and issue them in a bound book. (3) to carry out various forms of hospital affairs publicity, so that regular work is made public regularly, phased work is made public in time, and temporary work is made public at any time. (4) Enhance the transparency of work, announce service promises and complaint telephone numbers to the public, hold meetings of social obligation supervisors, and widely accept social supervision. Because our hospital attaches great importance to the construction and rectification of professional ethics, so far, no bad behaviors such as commercial bribery have been found.
Second, from the political level, the Olympic security, prevention and treatment of hand, foot and mouth disease, earthquake relief, and screening of sick babies taking problem milk powder were completed with high standards.
(1) Take multiple measures and do a good job in Olympic security. In the whole year's work, the organization and leadership were strengthened, the whole hospital mobilized and deployed, the objectives and tasks were decomposed, the hidden dangers were mainly investigated, and the key parts, key positions and important items were desperately guarded, and the road protection tasks assigned by superiors were successfully completed. In the Olympic security work, due to advanced prevention, measures in place, no mistakes, was rated as the county's advanced Olympic security unit.
(two) the quality and quantity of hand, foot and mouth disease prevention and control work. In this work, a number of measures have been taken to do a good job in publicity, training, drills, inspection and pre-inspection of hand, foot and mouth disease.
(3) Actively support the earthquake relief work in Sichuan. Before the disaster, the hospital became attached to the disaster area and Wenchuan. At the same time, party member people spontaneously donated 1, 3 1, 000 yuan to the disaster area.
(four) go all out to do a good job in screening sick infants who take problem milk powder. After receiving the task of screening sick babies who took the problem milk powder, the hospital held several meetings and carefully organized the arrangements. The color ultrasound room pushes all business work to comprehensively handle the baby screening work, and some staff from various departments are transferred to assist the baby inspection, registration, organization and coordination and other logistics support work. After 10 days of fighting, 3,258 infants were screened out, and all the suspects were transferred to the county hospital for further screening.
In short, in XX, with the strong support of the Health Bureau and the joint efforts of the cadres and workers in the hospital, the tasks and goals set at the beginning of the year were successfully completed, and at the same time, they were recognized by the higher authorities and all walks of life and won six banners. In the future work, we must constantly improve and plan all the work for next year.
Article 2:
Since the beginning of this year, according to the deployment requirements of the Health Bureau and the actual situation of the hospital, our hospital has strengthened leadership, carefully organized and implemented, actively resolved various contradictions, and earnestly carried out letters and visits, and achieved phased results. Over the past year, * * * has received people's visits for 9 times, resolved conflicts in 4 cases, and the settlement rate of letters and visits cases is 100%, creating a good environment for economic and social development.
First, establish organizations and strengthen leadership.
In order to do a good job in letters and visits, the hospital set up a leading group for letters and visits with the president as the leader, the secretary of the Party branch as the deputy leader, and the vice president, the chairman of the trade union and the directors of relevant departments as members. The members of the leading group are responsible for the division of labor, and the responsibilities are implemented, so that the dean personally grasps, the leaders in charge respectively grasp, and the department directors specifically grasp to ensure that the petition work is implemented.
Second, in-depth study to raise awareness
Hospitals make full use of staff meetings, middle-level cadres meetings, morning meetings of departments and other forms to seriously study the spirit of the 17th National Congress of the Communist Party of China, the "Theory of Three Represents" theory and the principles, policies and regulations for letters and visits. Education cadres should be close to the masses emotionally, go deep into the masses in style, rely on the masses in their work, always safeguard, safeguard and realize the fundamental interests of the masses, take improving the quality of medical care as the starting point and improving the quality of service as the measure, and effectively solve the problems of difficult and expensive medical treatment for ordinary people. In the study, they unified their thoughts and improved their understanding, and cadres and workers further realized that the petition work is a key link that concerns the vital interests of the people and resolves contradictions. Doing a good job of letters and visits plays an active and important role in maintaining social stability and promoting the development of hospitals.
Third, improve the system and implement the responsibility.
The hospital has formulated rules and regulations such as "Petition Work System" and "Petition Office Responsibilities" to make the petition work step by step on the track of institutionalization and standardization, so that the petition work in the hospital has rules to follow. At the same time, do a good job in the investigation and handling of letters and visits, timely handle the letters and visits assigned by the higher-level letters and visits department, so that everything is accounted for.
Constantly improve the letters and visits staff's understanding of the work of letters and visits, standardize the code of conduct, strive to improve their professional quality and ability to handle all kinds of letters and visits, give full play to their positive role in assignment, supervision, investigation and coordination, and give full play to their role as staff assistants in providing information, investigation and research, participating in decision-making and resolving contradictions. Understand the voices of the people in time and solve their difficulties and problems.
Four, smooth channels, nip in the bud
Through the leadership reception day, complaint hotline and other forms, broaden the channels of letters and visits, correctly handle letters and visits from the masses, further improve the letters and visits service, and ensure the smooth implementation of government decrees. Vigorously build the first line of defense for letters and visits, solve contradictions and problems in the hospital, solve them in the bud, and there are no major letters and visits throughout the year.
At the same time, insist on investigating hidden dangers of letters and visits to prevent problems before they happen.
This year, although the petition work in our hospital has made some achievements, there is still a certain gap from the requirements of higher authorities. In the future work, our hospital will further strengthen the work of letters and visits and continuously improve the quality of medical care.