Etiquette is the quality and ability of a person to communicate with others. Etiquette is a norm and code of conduct recognized by people in a region when they communicate. It is a courtesy ceremony to show politeness and respect on a bigger and more grand occasion. This is also a polite requirement in terms of politeness norms and etiquette order when accepting international communication.
Etiquette and politeness reflect that a person has gradually acquired certain qualities and abilities in morality, knowledge and skills through hard study, hard training and long-term Zhi Tao.
1, smile and keep eye contact with the guests;
2. Take the initiative to say hello to the guests;
3, try to call the guest's last name;
4, take the initiative to give way, give way to the guests, please the guests first;
5, more than three people dialogue, must use a language that can be understood by each other;
6. Don't ask guests personal questions (such as age, income, marriage).
7, repeat the guest requirements;
8, can't meet or don't understand the guest must apologize immediately, at the same time give the guest a can take the initiative to help contact to solve the problem; Never treat a guest like a ball!
9. At work-full of energy, no chatting, no eating; Pay attention to whether the guests need service at any time;
10, when walking-don't be too slow/too fast/run or swing too much to avoid attracting the attention of the guests;
1 1, when dealing with guests-stand at an arm's length in front of the guests, pay attention, listen patiently, and don't be busy; Don't talk suddenly behind the guest's back: if another guest has something to do, you should nod and smile, don't turn a blind eye, and let the guest know that you will serve him as soon as possible.