I. Reaction principle

The content and requirements of the response principle are as follows: both the supervisor and the terminal store staff must respond to each other's feedback. The supervisor needs to know the progress and follow-up degree of the staff in the terminal store. Terminal store personnel need to know their performance from feedback.

The principle of response also needs to be strengthened. If our terminal store employees are active, it is likely that the terminal clerk union will play a very high level and get more than expected results. Too much negative criticism may lead to failure to achieve the original goal.

Matters needing attention in the reaction principle:

Terminal personnel often look forward to your response and evaluation. After the end of the test, the terminal personnel should make a clear response to their performance as soon as possible. The test includes that the supervisor often asks questions to the terminal personnel. As you can imagine. Not all the responses are encouraging and positive.

Affirmation and superficiality are just a reaction, not the whole thing. A response without negative opinions is incomplete. When the terminal personnel say or do correctly, they must believe him. In order to have a positive reaction from the beginning, you must prepare carefully. It is as important to pay attention to the mistakes made by terminal personnel in learning as to the correct mistakes.

Second, the active learning principle

The principle of active learning allows terminal personnel to actively integrate into the learning process and learn more knowledge. There is a famous saying, "We know how to learn by doing", which shows that the principle of active learning is very important for adult education and performance improvement. If you are instructing everyone to write a work plan, you should not only teach them how to write it, but also let them write it themselves.

Another advantage of active learning principle is that it can keep terminal personnel awake and highly focused. In general, adults can't sit in the classroom all day.

Matters needing attention of active learning principle:

Use more practical exercises in the process of training the terminal.

In the process of training terminals, more questions should be asked.

Temporary exams can be used to improve the learning enthusiasm and energy of terminal personnel.

When teaching terminal personnel how to do it, try to let them practice and try.

If terminal personnel can't ask questions or participate, they may lose their minds or have no interest at all.

Third, the principle of practice.

The principle of practice refers to "repeated learning" and "image reproduction". The best way to remember is to let the terminal staff practice and repeat the newly learned information and content, so as to improve the possibility and success rate of terminal staff remembering new information in a short time.

It is a good training method for supervisors to encourage terminal personnel to practice frequently or repeat what they have learned in different ways. In practice, you can do this: the supervisor first teaches the relevant content and process, then demonstrates the outline and abstract, then shows the final product, and finally lets the terminal personnel practice several times according to this requirement. In addition, the exercise must also ensure a certain intensity.

Principles of precautions in practice:

The more content that terminal personnel are required to practice repeatedly, the more information they will remember.

Encourage terminal personnel to practice and study repeatedly by asking questions frequently.

Terminal personnel must do the problems themselves, so it is not very important to take notes.

Ask the terminal personnel to recall the contents involved in the training.

Give terminal personnel the opportunity to practice and practice.

Practice has proved that without training and practice, terminal personnel will forget a quarter of what they have learned within 6 hours, a third within 24 hours and more than 90% within 6 weeks.

Fourth, key principles.

The key principle reveals that the key points of terminal personnel's first learning will be mastered first. Therefore, the key links and contents of training should be arranged in the first impression and the first message of the terminal personnel. To this end, a very worthwhile approach is to highlight the key contents of training at the beginning of training.

Then in the future training and study, introduce other related points and contents bit by bit. The key principle also has a hidden connotation: when terminal personnel receive instruction or complete a task, the information and methods they receive for the first time must be correct. As we all know, if you receive the wrong training and guidance at the beginning, it will be very difficult to correct it later.

Matters needing attention in key principles:

To ensure that the training can be completed in a short time, 20 minutes is more appropriate, which mainly depends on the limited time for the terminal personnel to concentrate.

Because the terminal staff will listen carefully at the beginning of the training, the opening remarks are very important for the training.

The opening remarks must be informative, lively and interesting.

Let the terminal personnel clearly understand the learning direction and learning process.

Strictly guarantee the correctness and accuracy of the first lecture.

Five, the principle of fit

The principle of suitability requires that all training, information, educational AIDS, case teaching and other auxiliary materials must meet the interests and needs of trainees. If training is not closely related to demand, students will soon lose interest and motivation in learning.

In addition, the supervisor must make every effort to let the trainees know the connection between new knowledge and old knowledge, and help them eliminate the fear and confusion of learning new things.

Matters needing attention in the principle of applicability:

Give students a clear and strong sense of identity.

With clear learning objectives and needs, strive to make the meeting (training) content all meet the requirements. Comprehensive use of examples, explanations, cases and other familiar introduction methods.

VI. Dynamic principle

The content of incentive principle tells us that trainees must want to learn, be prepared for learning and have reasons for learning. It is found that as long as the terminal personnel have the motivation to learn or the goal of learning, they will be very good at learning.

At the same time, it is very helpful to implement the training plan and improve the training effect. As long as the motivation of learning is generated, the learning atmosphere will be improved. If we ignore the correlation between incentive principle and learning materials, terminal personnel will soon lose their motivation and interest in learning and training.

Matters needing attention in dynamic principle:

Ensure that the learning materials are valuable and meaningful to both supervisors and students. Not only terminal personnel should be curious about learning, but also supervisors should be enthusiastic about training. If the terminal personnel lose motivation, the learning effect will be poor.

As the principle of suitability says, you must choose the course content according to the learning purpose of the terminal personnel. Inform the terminal personnel that the meeting (training) can solve their problems in a targeted manner and constantly stimulate their learning motivation.

Pay attention to the teaching methods from known to unknown. Start your training from the key points that terminal personnel are familiar with, and then cover other contents. By imparting knowledge, terminal personnel can know what they should learn and explore in the learning process.

Seven, review the old and learn the new principle

The new principle of reviewing old friends tells us that what students have learned or learned before is the easiest to remember and accept. This principle has been well applied in two independent fields. First, it can be applied to the contents and projects in the post-training period; Second, it can be used to teach the latest and strangest knowledge of teachers.

Matters needing attention in reviewing old knowledge and learning new principles;

Ensure that each training is completed in a short time, generally no more than 20 minutes.

Once the training exceeds the limit of 20 minutes, you must briefly repeat the time content and replace the complicated and lengthy training with short speeches, so that you can make a summary at the end of each small speech.

The end of each training is very important, and the whole meeting should be summarized, emphasizing the main points and key information.

Let the students know their learning direction and process.