"123 15" is an important task for the national industrial and commercial administrative authorities to accept consumer complaints and reports, mediate consumer rights disputes, investigate and deal with economic violations such as cases of infringing consumers' rights and interests and manufacturing and selling counterfeit and shoddy goods, and supervise and manage the market and administrative law enforcement.

Legal basis: Measures of the administrative department for industry and commerce for handling consumer complaints Article 15 The administrative department for industry and commerce with jurisdiction shall complete the handling within seven working days from the date of receiving consumer complaints and inform the complainant:

(a) to accept the complaints that meet the requirements and inform the complainant;

(two) do not accept the complaint that does not meet the requirements, and inform the complainant of the reasons for not accepting it;

Article 29 The administrative department for industry and commerce with jurisdiction shall terminate mediation within 60 days from the date of accepting consumer complaints; If mediation fails, the mediation shall be terminated. If identification or testing is required, the identification or testing time shall not be counted within 60 days.