1. Contact the online customer service staff of State Grid, explain your situation and provide relevant information, and ask if you can recover the points.
If the customer service staff can't solve the problem, you can try to contact the customer service center online, explain your situation to them and ask for help.
3. If all the above methods fail, you can try to exchange gifts in the e+ area of State Grid Mall, so that you can make full use of the points you have earned.
It should be noted that if your points are cleared due to expiration or illegal operation, the possibility of getting your points back is relatively small. Therefore, before using the integral, you must read the relevant regulations carefully to avoid unnecessary losses.