The summary of the trial period of e-commerce operation can make employees realize their own shortcomings and gradually improve their theoretical level and business ability. I want to share with you the summary of the trial period of e-commerce operation. Welcome to browse.
Summary of probation period of e-commerce operation I am xxx, graduated from xxxx University, majoring in xxxx, and started working in the e-commerce department on xx, xx. At present, I am a customer service specialist. The probation period of joining the company for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with my work, I gradually got to know the company? Honesty, diligence, truth-seeking and innovation? Our core values have added new vitality to the steady development of the company. The following is my self-evaluation during the probation period and a summary of my work performance.
At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe in one thing? No matter how bright the match is, it is just as bright as a bean. But if you light a pile of matches with a match, will it burn brightly? . I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Need it at work? Beyond? I believe that through hard work, the work will get better and better.
Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.
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The summary of the trial period of e-commerce operation passed quickly, and it has been almost two months since I came to the company in an instant. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.
1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.
2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.
3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.
4, colleagues get along well, but because of personal or environmental reasons, in the work, in addition to the main work arrangements, there is less time to communicate with the leaders, which sometimes affects the implementation of the work. I will pay attention to this issue in the future and increase mutual communication.
It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.
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Summary of probation period of e-commerce operation III. In the past six months, I was lucky enough to join xxx company. With the care of my leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well. This work will be briefly summarized as follows:
First, continue to strengthen study and further improve quality.
Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past six months, I have always placed learning in an important position and strived to improve my overall quality. First, focus on learning product knowledge; The second is to learn the relevant rules and regulations of the e-commerce department; Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot; The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in the past six months, I have gradually transitioned from the initial interest-oriented entry to being able to handle some things independently, and I have always had a strong interest in this job.
Second, work hard and do essential work.
My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of product shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this half year's practical operation, I have been adhering to the attitude of paying attention to details, constantly summing up my daily work, improving my communication skills, and referring to some excellent examples and experience sharing, gradually forming a daily work system, constantly updating my work skills, and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.
Third, the shortcomings to be improved.
I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.
1, good at communication and coordination, and gradually improve their theoretical level and professional ability.
2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.
3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.
Fourth, at the end of the year and the beginning of the year, the year is in spring.
1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the e-commerce department, it is foreseeable that more products will come out and reach a wider range of customers. Therefore, updating product knowledge and summing up customer service experience is a process that needs to be adhered to all the time. For the network promotion of new products, combining with existing cases and cooperating with departmental colleagues will be the focus of the next stage.
2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other.
3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.
Over the past six months, the company's atmosphere, humanistic atmosphere and working conditions have deeply attracted me. I believe that I will grow up with XXX in the new year!
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