Respect others and maintain Alibaba's image anytime and anywhere;

Laugh at complaints and grievances and actively solve problems for customers at work;

In the process of communicating with customers, even if it is not your own responsibility, it will not be shirked;

Think from the customer's standpoint, and on the basis of adhering to the principle, finally achieve customer and company satisfaction;

We should have a sense of advanced service and prevent problems before they happen.

Teamwork-* * * enjoys the burden of * *, and ordinary people do extraordinary things.

Actively integrate into the team, willing to accept the help of colleagues and cooperate with the team to complete the work;

Actively express constructive opinions before making decisions and fully participate in team discussions. After making a decision, no matter whether individuals have objections or not, they should fully support them in words and deeds;

Actively share business knowledge and experience; Take the initiative to give necessary help to colleagues; Good at solving problems and difficulties with the help of team strength;

Be good at cooperating with different types of colleagues, do not bring personal preferences into work, and fully embody the principle of "taking things for people";

Have a sense of ownership, actively influence the team, improve team morale and atmosphere.

Embrace change-welcome change and be brave in innovation.

Adapt to the daily changes of the company, without complaint;

Facing changes, treat them rationally, communicate fully and cooperate sincerely;

Self-adjust the difficulties and setbacks brought about by changes, and actively influence and drive colleagues;

Have forward-looking consciousness in work, establish new methods and concepts;

Create changes and bring about breakthrough improvement in performance.

Honesty-honesty and uprightness, open words and deeds.

Honest and upright, consistent in appearance;

Express your views accurately through the right channels and processes. Express criticism and put forward corresponding suggestions at the same time, call a spade a spade and avoid medical treatment;

Don't spread unconfirmed news, don't talk irresponsibly about people and things behind their backs, and if you can guide them positively, you should "correct any opinions and feedback, and encourage them if not";

Dare to admit mistakes, dare to take responsibility and correct them in time;

Correctly and effectively stop dishonest behavior that harms the interests of the company.

Passion-optimism and never giving up

I like my job and agree with Alibaba's corporate culture.

Love Alibaba, take care of the overall situation, regardless of personal gains and losses;

Face daily work with a positive and optimistic attitude, never give up when encountering difficulties and setbacks, constantly motivate yourself and strive to improve your performance;

Always influence and drive colleagues and teams with optimism and winning belief;

Constantly set higher goals, the best performance today is the minimum requirement for tomorrow.

Dedication-professional persistence, Excellence

Don't put off today's work until tomorrow, just do work-related things during office hours;

Follow the necessary workflow, without repeated mistakes caused by dereliction of duty;

Continuous learning, self-improvement, and fully reflect the result-oriented work;

Be able to correctly arrange work priorities and do the right things according to priorities;

Follow but not stick to the workflow, simplify the complex and get more work results with less input.