Recently, an internal training manual for Haidilao was circulated on the Internet. Three days of intensive training may tell us how the "abnormal" service of Haidilao, which is known as "unable to learn", was refined.

Haidilao 1994 was established in jianyang city, Sichuan Province. There were four tables at first. After nearly 20 years of development, up to now (20 13 12.8), Haidilao has 86 restaurants in 24 cities across the country, and it is still expanding. Haidilao has only one store overseas, and 20 12 and 12 opened in Singapore.

Zhang Yong, the founder and chairman of Haidilao, has kept a low profile for many years, and has hardly appeared in the media except for several interviews. He is very confident in his business growth model, including basically not lending to banks (except a few short-term loans), not introducing venture capital, only doing direct sales model, and individuals basically occupy all the shares of the company. He is very cautious about listing, thinking that taste is not the most important standard for catering enterprises, and most senior managers are selected from the grassroots.

The Quaker's name for Sunday

First, the three goals of Haidilao

1. Create a fair and just working environment in Haidilao;

2. Committed to changing the values of fate with both hands and making it a reality in Haidilao;

3. Salvage the seabed to the whole country.

Second, the purpose of sea fishing service

1, careful, patient, thoughtful and enthusiastic;

Every little thing of the guests should be done as a big thing.

3. Haidilao employees are not allowed.

1, don't show your face to the guests and don't quarrel with them;

Don't despise or talk about the guests because of their clothes.

3. Don't talk about guests because you know or understand them;

4. If the items left by the guests in the restaurant cannot be kept for themselves, they should take the initiative to hand them over to the bar.

Fourth, the meaning of "sea fishing"

1, explanation for employees

Sea: the breadth of the sea (brand) is boundless;

Bottom: the principle of employing people in Haidilao, every employee should start from the bottom;

Fishing: comprehensive quality, change your destiny with hard-working hands.

2. Explanation to the guests: The hot pot in Haidilao has endless food and everything for customers to taste.

Five, Haidilao employment principle

You must be diligent, even if you are stupid, we are willing to teach you.

VI. Haidilao 14 post

Store manager, lobby manager, back hall manager (kitchen), bar, doorman, driver, security guard, key employees, receiving goods, manicure (best employee), shoeshine (best employee), amusement park, electrician and quality inspector.

Seven. Requirements of training base for employees

1, line up for dinner, you must line up, and you are not allowed to grab the front;

2. Save food;

3. When eating, feet are not allowed to step on tables and chairs, and feet must be placed on the ground. If you violate the punishment, clean all the tables and chairs in the canteen;

4. When cooking, be sure to say "thank you" to the chef who cooks;

You are not allowed to leave the training base without approval. Violation will be directly removed from the list.

6. Appearance requirements:

Boy: You must grow a beard, shave and cut your nails.

Girl: No eyebrows, no gold and silver jewelry, no fingernails. Married women can wear wedding rings.