1. First of all, ICBC needs to formulate specific job responsibilities in selecting the person in charge of outlets, divide ICBC outlets into different types according to their nature, and formulate specific job responsibilities and job requirements for each type of outlets in combination with the actual situation.

2. Secondly, establish a training and reward mechanism, strengthen the training and guidance for the person in charge of outlets, improve management ability and professionalism, improve the work efficiency and service quality of employees, so as to provide better services for customers, design reasonable incentive measures for excellent outlets and teams, and mobilize their enthusiasm and creativity through the incentive mechanism, thus improving business performance and customer satisfaction.

3. Finally, improve the system norms, strengthen the construction and standardization of various systems of outlets, implement various requirements, run the rules and regulations throughout the whole process of outlets' operation, and strictly implement them, so that the person in charge of outlets will always abide by laws, regulations and work systems.