Administration also needs to keep pace with the times. In today's labor shortage and more and more new generation employees, to ensure the smooth progress of the work, employees' thoughts should keep up with the corporate culture. Many good experiences in the past are no longer applicable or even counterproductive. Here, regarding administrative management, I want to talk about several ways that I have summed up in my practical work. I call these similar ways silent management.

Listen when I say it, and do it when I say it. This is what teachers require of students, but the era of management has passed. Now employees' brain activity frequency is similar to that of scientists, which is an improvement. They have their own opinions and self-confidence. But what many managers can't figure out is that they think what they say is 100% correct and don't need much discussion. But it is often at this time that subtle changes have taken place in the minds of employees. Over time, employees' thoughts are getting farther and farther away from managers, and managers have developed a teacher's mentality.

It's actually quite simple. If you want to convince others, ask them questions first, then listen, and find out where you can convince them in the process of listening. After finding this point, you will get twice the result with half the effort. Over time, employees' thought managers will be easy to control.

If employees make some small mistakes or do badly, the manager will see and point out where their mistakes are, or they do badly, and then the employees will correct them. But at this time you will find that employees will continue to make these small mistakes next time. Actually, we can solve it better. For example, when cleaning, a cleaning aunt put a broom on the elevator door, which looked beautiful. Don't say anything at this time, help him put the broom in a place that doesn't affect his beauty, and then walk away silently. You will find that this cleaning aunt won't make the same mistake again.

Employees treat guests coldly, have a bad mental state or lose their temper easily. At this time, you need to ask yourself whether to keep smiling at all times. Many people don't care much about the power of a smile. To illustrate the role of smile in management, I quote a classic experiment, in which a person yawns in front of a group of people, and then in the next few minutes, a series of people unconsciously start yawning. I think smiling is just the opposite. As a manager, your smile can drive the emotions of all the employees below.

Everyone makes mistakes, which is inevitable and the driving force for work progress. When a subordinate makes a mistake, he knows in his heart that he has made a mistake, so it is better to forgive him at this time, needless to say, and let him ask himself to correct it in his heart than the manager asks him to correct it.

If managers often speak loudly rather than silently at work, it will be very easy to manage with kindness and prestige. ? Hmm? Because of silence, employees feel sincere, because of silence, the hearts of employees and managers form a * * * shock, which brings the distance between hearts closer. ? Wei? Because of silence, employees are more impressed, because silent employees will pay more attention to it and demand more perfection.

In our work, we can sum up many subtle things, and these subtle things are the key to successful management in the new period.

Chapter 2: Experience of night show management.

One: In fact, for people who do nightclubs, the most difficult thing to manage is the night manager (hereinafter referred to as the marketing staff)? But for a nightclub, this night KTV can't survive without marketers? But they are very mobile, which is more realistic? So how do we manage them?

1, first stabilize their basic safety, in fact, they don't want to run around.

2. Protect their rights and interests. They are realistic but also need care, so let them know that the company attaches great importance to them.

3, the relationship between them, to provide unified accommodation, and unified training when possible, so that they can unified management,

They are all young, so they also need a learning space to learn what they need most, such as communication, consumer psychology and other professional knowledge.

You can dress up and make them feel that they are part of this company. Not a substitute!

In addition to managing the existing public relations ladies, we should constantly introduce new resources, organize new beautiful women to enter the venue irregularly, and then naturally eliminate the beautiful women who can't reflect their own values in this place. The introduction and management of elimination ... this is a gradual and repeated process, which will become a key factor in the success or failure of a nightclub.

The transformation of KTV public relations into "Four Capabilities, Five Capabilities, Six Kindness, Ten No Ten" is very concrete. They coexist with their own guests, and the mobility of public relations is inevitable, which depends on the humanized management of K field, the quality of business and so on. They are the boss's wealth.

Four abilities: speaking, singing, drinking and jumping.

Five things: organization, discipline, quality and professional ethics.

Liu de: Understanding, good at communication, good at performance, good at attack and defense, good at making love and good at tipping.

Ten no:

1. Obey the management and arrangement, and don't quarrel with the boss and swear.

2. Don't choose or neglect customers, and don't show bored attitude and expression at work.

3, are not allowed to answer outside calls in the room.

4. Do not command or reprimand employees in a bad tone.

5, are not allowed to compete with the guests to sing, casual songs.

6. Don't cheat customers.

7. Don't tell the guests that the company is not, and reveal company secrets.

8. Don't scold your boss and colleagues in front of customers.

9. Don't cheat the guests' finances, argue with them, scold them or even pester them.

10, guests are not allowed to tip extra.

Ten: professional image packaging, elegant public places, orderly queuing, polite entry, comprehensive service,

Two: For a public relations lady, there are nothing more than the following three items:

1: Emotional attraction. It is to help them as much as possible in life and let them feel the warmth of their families. Take care of them with your heart, make them feel that you are the most reliable and trustworthy person, and believe your words.

2. The temptation of money. As women, most of them entered this industry in despair. What they need is money. People die for money, birds die for food. Will she not listen to you as long as she can make money and earn a lot of money? I'm afraid I can't get rid of it.

3. Suppression by force. This is a bad strategy to deal with such arrogant and disobedient ladies. When we can't control her and she has a bad influence on the collective, we should teach her a lesson.

Chapter 3: Experience of night show management.

KTV night management should be comprehensive. Night management and enterprise management have similarities and differences. Therefore, a person who can manage an enterprise well may not be able to manage an evening show, but an excellent evening show manager can often become an excellent manager in many other industries. So, what are the most common problems in KTV night management? 1, management confusion: lax system and unclear division of labor; (Responsibility goes to people, strictly enforced from top to bottom)

2. The internal management procedures are chaotic: (that is, many of our links have co-ordination problems);

3. Some cadres can't find their own position: First, individual cadres are not professional enough; Second, they are not made of this material at all; Third, they are the problems at the next higher level and are most afraid of the third problem.

Then, how should managers take over a new night show in order to get KTV night shows on the right track quickly?

1, from principles and policies to management, improve the internal management of enterprises and make the internal management of enterprises make a difference. (1) To implement it, we should take the initiative and arrange it at every link. (2) To be a good nanny, everything is in perfect order. (3) Observe the ability of cadres at the next lower level and whether they are conscientious. ④ Employees are not afraid of stupidity, but of competition (like Xu Sanduo in Soldier Assault). ⑤ Encourage employees to discover their strengths and potentials. For example, my old waiter * * * was born introverted and timid. When the music was loud, he shouted to exercise his courage and later became an excellent management cadre.

2. Let the program manage everything, let the system constrain everything, let the plan develop everything, and let the implementation do everything well.

Everything should have rules to follow, well documented, implemented, supervised and summarized. (1) What happens in the company's daily business, every department quickly solves all kinds of new and existing problems at every meeting. (2) Obey orders to people, and oppose only talking and not doing.

4. Prepare major issues step by step: from problem determination, scheme formulation, evaluation, approval, communication and implementation. Small problems will be solved immediately. In the final analysis, it is the strength of implementation and the way of implementation.

The above points seem simple and few words, but they can make managers busy and exhausted. Therefore, an excellent KTV night management worker should pay attention to the following points in his work:

1, targeted: work according to organizational nature and personal characteristics. How did you turn your department into a fist? Twist into a rope. How do you organize people with different personalities and specialties in your department so that each of them can give full play to their strengths? 3 Liang Jian: bombing and sniper expert.

2. Creativity: It is unique to think what others can't think of and do what others can't. For example, enjoy training in the game. (2) All individuals or regular customers record their phone calls and invite them to join the company's QQ group. (3) Tell each other that we will send them short messages when we have large-scale activities.

3. Artistry: Clever use of leadership art and professional ability to convince people. Please serve your employees when you have nothing to do in business. Anyone who can play with employees in his spare time will basically cooperate with your work.

4. Sensitivity: The executor should have foresight on the implementation of any project to avoid unexpected things. For example, the story of waiter: coffee and ginseng tea was corrected by the leader in time. (2) Lose your mobile phone: give the guest a fake play, apologize that you won't go to work tomorrow, and deduct all your wages to compensate the guest. Imagine, will the guests really let a waiter pay the bill?

5. Operability: Managers should make their own management have a good implementation channel and get the highest evaluation. Communicate with your employees at any time and listen to their opinions. Report and communicate with superiors or boldly raise objections. Any leader will like employees who give him advice in private.

6, the ultimate goal: to enable enterprises to obtain and achieve the best benefits. Complete the running-in period and form a United and enterprising team.

But for the senior cadres of KTV night management, the requirements are higher: the senior cadres of night management should be excellent planners, decide the development direction of the company, and plan the company's business strategic planning and scheme design. You should have a good personal leadership image, professional expertise and self-confidence to achieve the highest economic benefits, as well as advanced thinking and crisis awareness. According to the company's scale, facility level and personnel situation, planning is most suitable for the company's development direction.

To sum up, to do a good job in the internal management of a field requires the heart and efforts from the boss to the bottom employees, and Qi Xin will work together to do the best!

1. Investors treat employees with care, welfare and corporate culture. People-oriented;

Treat every employee sincerely, I am the boss of employees; The employee is my boss;

2. Requirements for the boss: You are a balance, a bowl of water is flat, loyal to help the boss, and sincerely care for employees;

3. Requirements for cadres at all levels (earlier slogan of company cadres): unite as one, do not engage in gangs, care about subordinates, and set an example;

4. Requirements for grass-roots employees (earlier company slogan): smiling service, reducing complaints, due diligence, solidarity and mutual assistance (pay attention to regional compensation);

5. (company slogan): Together? **

? It's better to do it wholeheartedly.

6. Permanent commitment: We will not recruit people below the foreman and manager. Every front-line employee has promotion opportunities.

7. My philosophy is that employees come first and guests come second; Only by satisfying employees can guests be satisfied.

8. Wealth gathers people, wealth gathers people. First, I earn money for you, and then I have a chance to earn more money.